Top 12 Desktop support technician Jobs in East Hartford, Ct

Desktop Technician I
University of Connecticut —Farmington, CT
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Word processing
5d
Desktop Support Technician
Ovation Workplace Services Inc —Hartford, CT
- $21 - $23 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
Desktop Support Specialist
Opus Inspection,Inc —East Granby, CT
- $26 - $33 an hour
- Monday to Friday
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
7d
Helpdesk Technician
VESTA CORPORATION —Weatogue, CT
- $65,000 - $70,000 a year
- Background check
- Clean driving record
- 6 years
- Paid holidays
- Disability insurance
Quick Apply
1d
IT Support Engineer - End User Support
Element Materials Technology —Enfield, CT
- Microsoft Excel
- Azure
- Microsoft Outlook
Help Desk Technician - Middletown, CT/On-Site
Software Technology Inc —Middletown, CT
- Full-time
- Office
- Windows
- Children
Quick Apply
IT Service Technician
Wesleyan University —Middletown, CT
- $52,400 - $61,300 a year
- Full-time
- Background check
- Classroom
- Mid-level
- Relocation assistance
- Paid time off
Desktop Field Technician
GS Lab —Springfield, MA
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Office
- Driving
- Health insurance
- Dental insurance
Quick Apply
Printer/Copier Field Service Technician
Aztec —Hartford, CT
- $55,000 - $65,000 a year
- Clean driving record
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply

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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Involves user support on software and hardware from base offices or on-site and field desktop locations (main campus, regional sites, medical facilities).
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Desktop Technician I

University of Connecticut -
Farmington, CT

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Job Details

Full-time | Contract
5 days ago

Qualifications

Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Problem management
Ticketing system technical support

Full Job Description

Additional Links:

This position is Benefit eligible; click here for an overview of available benefits.

This position is covered by the UHP Bargaining Unit; click here to review the current UHP Contract.

This position is in salary group UHP-04; click here to review the current UHP Pay Plan.

Excellence, Teamwork, Leadership, and Innovation. These values define UConn Health. We are looking for team members that share these same values. Our top-rated organization is looking to add a desktop technician to our team. If you have a background in this field, we want to hear from you.

At UConn Health, this classification provides support to end users on a variety of desktop issues; maintains, analyzes, troubleshoots, repairs and resolves technical problems for computer systems, hardware and computer peripherals of low to moderate complexity. Works independently on problems of low complexity and relies on instructions and guidelines for moderate complex problems, when necessary. This position works on the campus of UConn Health located in Farmington, CT.

DURING THE WORKING TEST PERIOD THE SCHEDULE IS 100% ON-SITE FIVE (5) DAYS PER WEEK.

UPON SUCCESSFUL COMPLETION OF THE WORKING TEST PERIOD THE HYBRID SCHEDULE IS THREE (3) DAYS ON-SITE AND TWO (2) DAYS REMOTE AND SUBJECT TO CHANGE PER MANAGEMENT.

SUPERVISION RECEIVED:

Works under general supervision of an employee of higher grade.

EXAMPLES OF DUTIES:

Responds to calls, email and personnel requests for technical support; monitors and maintains ownership of tickets to ensure problem resolution in a timely manner; documents resolution of all problems; maintains problem tracking logs; identifies patterns in tracking logs to lead; tracks status of all problems and monitors open problems to ensure that service level agreements are met; interacts with clients in a courteous and professional manner; supports and maintains user account information including rights, security and system groups; escalates problems appropriately; works with vendors' technical support for standard desktop systems; attends training to keep current with latest technologies; periodically interchange within desk and field service to maintain broad knowledge; performs others related duties as assigned. Desk Service - provides first level support; responsible for handling calls, resolving problems of low to moderate complexity and providing support on basic hardware and software: handles and resolves technical calls from customers utilizing remote desktop utilities if necessary; diagnoses where to refer more complex calls; troubleshoots basic issue/problems; identifies and resolves callers problems using checklists as guide; answers request for non-technical information from customers and routes to appropriate resource when necessary. Field Service - documents, maintains, upgrades or replaces hardware and software systems: configures computers to access network resources; diagnoses, repairs or replaces hardware such as printers, keyboards, monitors and other peripherals; uses diagnostic tools to identify hardware/software problems; installs memory chips, disk drive and various cards as needed; installs and configures local and network printers, scanners and other peripherals; diagnose and repairs problems with email and internet applications; assists users with problems in utilizing software applications specifically regarding word processing, spreadsheets and database management; installs virus utilities; browsers, e-mails and other miscellaneous applications, etc.

MINIMUM QUALIFICATIONS REQUIRED:

KNOWLEDGE, SKILLS & ABILITY:

Demonstrated knowledge of the basic to complex hardware and software products and problem solving/troubleshooting skills; ability to understand problem solving concepts together with the need to have a structure approach to problem analysis; knowledge of commonly-used concepts, practices, and procedures within a relevant field; ability to work with customers in a courteous manner; interpersonal skills; effective communication skills (oral and written); working knowledge of operational and physical environment requirements for hardware components; familiar with architectural principles, guidelines and standards in own functional area; knowledge of help desk management tools and utilities; basic understanding of problem management; problem resolution and technical knowledge of components of help desk tools and can assess minimum operating system and client hardware requirements for help desk tools; awareness of the principles of network technology; ability to read component diagrams and know who to contact to obtain assistance in resolving problems.

EXPERIENCE AND TRAINING:

General Experience:

Three (3) year experience working with computer hardware and software in one or more of the following areas:

Microcomputer software installation

Software hardware problem analysis and resolution

Working in a help desk environment handling calls from users for technical assistance.

Substitution Allowed:

Associate degree in computer science with one (1) year computer hardware and software experience.

WORKING CONDITIONS:

Ability to lift and carry approximately forty (40) pounds

PREFERRED EXPERIENCE:

One (1) or more years of phone support experience within an IT service desk taking 25-35 calls per day.

Experience with call center metrics, Service Now, Windows 11, and Office 365.

SCHEDULE: Full time, 40 hours per week, Wednesday - Sunday, Nights, 12:00 am to 8:30 am, 30-minute unpaid meal break.

Why UConn Health

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.

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desktop support technician jobs in east hartford, ct

Desktop Technician I

Desktop Support Technician

Desktop Support Specialist

Helpdesk Technician

IT Support Engineer - End User Support

Help Desk Technician - Middletown, CT/On-Site

IT Service Technician

Desktop Field Technician

Printer/Copier Field Service Technician

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