Top 30 Helpdesk technician Jobs in East Hartford, Ct

Level 1 Technical Support - Remote / Hybrid
Northeast IT Systems, Inc. —Glastonbury, CT
- $26.44 - $31.25 an hour
- Full-time
- Hybrid work
- Background check
- Clean driving record
- Mid-level
- Health savings account
- Paid holidays
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9d
Help Desk Technician
Suzor IT —East Windsor, CT
- $22.50 - $26.50 an hour
- Full-time
- Mid-level
- Travel
- 2 years
- Mileage reimbursement
- 401(k)
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IT Help Desk Professional
The Aero ALL-GAS Company —Hartford, CT
- Part-time
- Office
- Windows
- Residential
- Paid holidays
- Health insurance
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Helpdesk Technician
VESTA CORPORATION —Weatogue, CT
- $65,000 - $70,000 a year
- Background check
- Clean driving record
- 6 years
- Paid holidays
- Disability insurance
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6d
Desktop Support Technician
Ovation Workplace Services Inc —Hartford, CT
- $21 - $23 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Office
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Help Desk Technician
Kinsley Power Systems —East Granby, CT
- $26 - $32 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- 2 years
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IT Help Desk Technician
DUREZ CORP —Agawam, MA
- $51,000 - $64,500 a year
- Background check
- Computer science
- Microsoft Access
- Work from home
5d
Help Desk Technician I (FT)
Westfield Bank —Westfield, MA
- $22.79 - $34.18 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
7d
Help Desk Technician - Middletown, CT/On-Site
Software Technology Inc —Middletown, CT
- Full-time
- Office
- Windows
- Children
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Solutions Technician Tier 1
CodeBlue Managed Services —Enfield, CT
- $20 - $25 an hour
- Overtime
- English
- Research
- Windows
- Health insurance
- Dental insurance
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4d
Field Service Technician
Lipin Dietz —Windsor, CT
- $55,000 - $75,000 a year
- Email
- Background check
- Hospital
- Military
- Paid training
- 401(k)
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IT Service Technician
Wesleyan University —Middletown, CT
- $52,400 - $61,300 a year
- Full-time
- Background check
- Classroom
- Mid-level
- Relocation assistance
- Paid time off
Desktop Field Technician
GS Lab —Springfield, MA
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- Office
- Driving
- Health insurance
- Dental insurance
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Network Infrastructure Technician
ASSA ABLOY —Berlin, CT
- Mid-level
- Office
- Warehouse
- AD&D insurance
- Paid holidays
Service Technician, HVAC Repair
Sears Home Services —Hartford, CT
- $22 - $36 an hour
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
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Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Hartford, CT
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Maintenance Technician
Connecticut Motor Cars & Coaches, LLC —Plainville, CT
- Full-time
- Forklift
- Driver's License
- Construction experience
- Health insurance
- Dental insurance
Assistant Service Manager - Manchester CT
VIP Tires & Service —Manchester, CT
- Full-time
- Sales
- Mid-level
- Driver's License
Quick Apply

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10d
Software Support Engineer
Trumpf —Farmington, CT
The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal working.

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Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
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helpdesk technician jobs near east hartford, ct

Level 1 Technical Support - Remote / Hybrid

Northeast IT Systems, Inc.
Glastonbury, CT

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Job Details

Permanent | Full-time
$26.44 - $31.25 an hour
9 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Referral program
Paid sick time

Qualifications

High school diploma or GED
Firewall
Driver's License
Computer hardware
Driving
Customer support ticket management
Networking equipment (troubleshooting support)
Equipment testing
Ticketing system technical support
Telecommunications network cable installation

Full Job Description

Level 1 Technician (Remote/Hybrid)

Northeast IT Systems, Inc. is a Managed IT Services Provider (MSP) seeking a full-time Level 1 Technician to join our growing team. This position is primarily remote (work from home) with occasional onsite support required throughout Southeastern Connecticut. The ideal candidate will reside in Glastonbury, Colchester, Norwich, or surrounding areas. This position requires previous corporate IT support or MSP experience, and ability to install network hardware and devices independently.

To be considered, please submit a resume and cover letter highlighting your experience, explaining why you are an excellent candidate for this position, and specifying your preferred shift.

Primary Responsibilities
· Provide Level 1 helpdesk support to 2-5 core regional and national managed services clients.
· Respond to support requests via phone, email, and ticketing systems.
· Perform password resets and user account administration.
· Troubleshoot and resolve basic VPN connectivity issues.
· Diagnose and support printers and peripheral devices.
· Install, configure, and support end-user software applications.
· Perform basic installation, replacement, and troubleshooting of workstation, printer, and network hardware at client locations.
· Assist with the installation and physical deployment of network equipment, including switches, wireless access points, firewalls, racks, patch panels, and cabling, under the direction of senior technical staff.
· Verify connectivity and functionality of newly installed equipment and document all work performed.
· Resolve issues within the scope of Tier 1 support responsibilities and escalate issues as directed.
· Accurately document support activities, resolutions, and time entries.
· Attend occasional training sessions at corporate headquarters

Hours:

· 6AM-2:30PM or 11:30AM-8PM
· Participation in a monthly virtual company meeting held from 8:00 AM to 9:00 AM EST is required.

Work Location & Travel Expectations

· Approximately 80% remote (work-from-home).
· Approximately 20% onsite support at client locations throughout Southeastern Connecticut.
· Must be available to travel to client sites during business hours as assigned.
· Occasional emergency after-hours support may be required.
· Attendance at occasional company-sponsored meetings and training sessions may be required.

Tools & Equipment Requirements
· Employee must maintain and provide their own basic technician toolkit suitable for onsite support activities.
· Company-specific or specialized equipment required for particular projects will be provided as necessary.
· Familiarity with basic network equipment installation, structured cabling practices, patch panel connectivity, and basic connectivity testing is required.

Vehicle, Driving & Insurance Requirements
· Maintain a valid driver's license.
· Maintain an acceptable driving record.
· Maintain reliable personal transportation.
· Personal transportation must be reliable, roadworthy, properly registered and insured, and maintained in a condition suitable for professional business use. The vehicle must be capable of safely and reliably transporting technician tools, computer equipment, peripherals, and other materials reasonably required for onsite support activities.
· Maintain continuous automobile insurance coverage.
· Provide proof of insurance upon request.
· Immediately notify the company of any license suspension, DUI/OUI, major driving violations, or lapse in insurance coverage.
· Consent to periodic Motor Vehicle Record reviews as permitted by law.

Compensation

· $55,000 - $65,000 annually, commensurate with experience. Compensation based on technical experience, certifications, MSP experience, and demonstrated ability. Mileage and approved travel expenses reimbursed per company policy.

Benefits

· 10 paid company holidays annually
· Two (2) weeks paid vacation
· Five (5) paid sick days annually
· Health insurance (80% employer-paid employee premium)
· Dental insurance (80% employer-paid employee premium)
· SIMPLE IRA retirement plan with 3% company match
· Training, certification, and tuition reimbursement
· Career advancement opportunities

Pay: $26.44 - $31.25 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

Education:

High school or equivalent (Required)

Work Location: Hybrid remote in Glastonbury, CT

Quick Apply

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helpdesk technician jobs in east hartford, ct

Level 1 Technical Support - Remote / Hybrid

Help Desk Technician

IT Help Desk Professional

Helpdesk Technician

Desktop Support Technician

Help Desk Technician

IT Help Desk Technician

Help Desk Technician I (FT)

Help Desk Technician - Middletown, CT/On-Site

Solutions Technician Tier 1

Field Service Technician

IT Service Technician

Desktop Field Technician

Network Infrastructure Technician

Service Technician, HVAC Repair

Now Hiring IT and Telecom Field Technicians

Maintenance Technician

Assistant Service Manager - Manchester CT

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