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Client Engagement Specialist

Woods & Co. Recruitment Pty Ltd -
East Hartford, CT

Quick Apply

Job Details

Full-time
$65,000 - $80,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Customer communication
Data analysis reporting
Collaborating with government agencies
Research
Contracts
Management reporting
Project contract management
B2G

Full Job Description

Client Engagement Specialist | Connecticut

Be the day-to-day client contact for a cutting-edge technology company working with a major government client.

Woods & Co is proud to be partnering with a global technology company with offices across Australia, the US, the UK, and New Zealand, in their search for an Associate Account Manager / Customer Success Manager to support their Connecticut government program. Since 2018, this organization has been developing world-leading imaging and AI technology to reduce road fatalities and injuries caused by distracted driving, and this brand-new role in their US structure is central to keeping that mission on track for one of their most important public sector clients.

This is a full-time, salaried position based in Connecticut (or within around an hour of East Hartford — the Boston and New York areas work too), reporting to the Account Manager.

The Role

Acting as the day-to-day contact for the client, you'll support the end-to-end operational and client management performance of a Mobile Speed Camera (MSC) government program. You'll bring proactive stakeholder engagement, rigorous operational oversight, and data-driven analysis that anticipates risk, demonstrates contractual performance, and protects and grows the client relationship. It's a role suited to someone who's strategically minded, operationally sharp, and comfortable navigating complex government environments — with real scope to shape service delivery outcomes and contribute directly to contract retention and growth.

What's In It For You?

Base salary of $65,000-$80,000
Medical, dental, and vision coverage
401(k)
Paid time off
Join a company guided by five core values — Impact, Collaboration, Integrity, Care, and Delivery
Play a genuinely high-trust role as a representative of the business to a major government client
Significant scope to shape service delivery outcomes and influence contract retention and growth
Be part of a real, measurable mission: saving lives and preventing injuries in communities across the globe
Work alongside a broad, collaborative internal network spanning operations, systems, and delivery

What Do You Do?

Support the Account Manager in developing plans, timelines, budgets, and governance frameworks aligned with contractual commitments and client expectations
Act as the primary operational point of contact for the government client, building trust and addressing concerns before they escalate
Support day-to-day operational management of the program, ensuring compliance with contractual requirements and KPIs, and escalating risks proactively
Contribute to tender and proposal responses, contract renewals, and supporting documentation
Help plan and facilitate governance meetings and client forums, including agendas, action tracking, and accurate records
Prepare and quality-assure program documentation — weekly, monthly, and ad hoc reports, invoicing, plans, and risk/issue logs
Support executive briefings and presentations that demonstrate program performance and value to the client
Maintain structured risk registers and drive timely resolution through internal escalation and coordination
Coordinate program resources (equipment, materials, personnel) to ensure uninterrupted delivery
Build and sustain relationships with a broad network of internal and external stakeholders
Apply data analysis to monitor performance, identify trends, and surface insights that enable proactive issue management
Assist in building and maintaining performance reporting frameworks, including dashboards and client-facing reports
Conduct research and analysis to inform planning, presentations, and strategic decisions
Champion continuous improvement across program operations
Support field deployment coordination and WHS incident reporting in line with health and safety requirements

What Do You Need?

Experience managing government contracts is essential
Ideally, experience in technology-enabled service delivery, road safety, enforcement, or government technology programs
Strong data analysis and reporting skills, with the ability to translate insights into actionable recommendations
Demonstrated problem-solving ability and strength in coordinating tasks to support an Account Manager with client requests
Exceptional communication and influencing skills, able to engage confidently with government and senior internal stakeholders
Highly organized, with strong attention to detail under competing deadlines
Sound judgment and pragmatic problem-solving under pressure
A proactive, self-directed style with the ability to lead through influence
Unwavering professional integrity, confidentiality, and accountability

A Few Practicalities

Based in Connecticut, or within around an hour of East Hartford (Boston and New York areas welcome to apply)
Must be willing to pass a police and driving history check (plus any additional client-required checks)
Occasional national travel at short notice
As a global company, some early mornings, evenings, or weekends may be required

To learn more about this opportunity, contact Sam at +1 (718) 610-9166 or email [email protected].

Woods & Co Recruitment is committed to creating a diverse, equitable, and inclusive workforce that values and celebrates all backgrounds and experiences. We are an equal-opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender identity/expression, sexual orientation, age, marital status, veteran status, or disability.

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