Top 53 Business analyst Jobs in East Lansing, Mi

Call Center & Exceptions Supervisor
Conduent State & Local Solutions, Inc —East Lansing, MI
- $44,660 - $58,000 a year
- Email
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid training
- Paid holidays
10d
Business Analyst
Stafford Gray —Lansing, MI
- Urgently hiring
- Hybrid work
- 7 years
- SQL
- Analysis skills
Quick Apply
Business Analyst
Global Information Technology —Lansing, MI
- Contract
- Hybrid work
- 5 years
- Senior level
- Communication skills
Quick Apply
22h
Business Analyst Services GL
NexCen Global —Lansing, MI
- Hybrid work
- Customer service
- 11+ years
- Office
1d
Information Technology Programmer Analyst 12 - MDOT Business & IT Support Services
State of Michigan —Lansing, MI
- $33.45 - $48.09 an hour
- Full-time
- Hybrid work
- Computer Science
- Office
- Bachelor's degree
- Paid parental leave
- Health savings account
6d
ITPA12 - Senior IT Business Analyst
State of Michigan —Lansing, MI
- $33.45 - $48.09 an hour
- Online Application
- Hybrid work
- Computer Science
- High school
- Office
- Paid parental leave
- Health savings account
3d
Business Analyst -II
Select Minds LLC —Lansing, MI
- $82,500 - $88,000 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- Senior level
- Opportunities for advancement
Quick Apply
Business Systems Analyst
Care Solution —Lansing, MI
- $43 - $53 an hour
- 8 hour shift
- Hybrid work
- 3 years
- Quality control
- US work authorization
Quick Apply
7d
Business Analyst
Intone Networks —Lansing, MI
- Contract
- 6 years
- Organizational skills
- Senior level
Departmental Analyst (Trainee) 9-12
State of Michigan —Dimondale, MI
- $25.85 - $43.73 an hour
- Full-time
- Background check
- Military
- Research
- Paid parental leave
- Health savings account
Departmental Analyst 9-P11 - OHR Training and Operations
State of Michigan —Lansing, MI
- $4,136.00 - $6,481.60 a month
- Full-time
- Military
- Pass drug screening
- Mid-level
- Paid parental leave
- Health savings account
1d
Departmental Analyst 12 - Operations Security Analyst
State of Michigan —Lansing, MI
- $4,787.20 - $6,996.80 a month
- Full-time
- Military
- Pass drug screening
- Mid-level
- Paid parental leave
- Health savings account
10d
Senior IT Business Analyst
Ryder System —Lansing, MI
- $90,000 - $105,000 a year
- Full-time
- Computer Science
- 5 years
- Mentoring
- Disability insurance
- Health insurance
6d
Business Analyst Contract - State of Michigan
Stafford Gray —Lansing, MI
- $47 an hour
- Contract
- Hybrid work
- Mid-level
- Office
- Agile
Quick Apply
9d
Project Manager/Business System Analyst
Solution Technology Associates —Okemos, MI
- System design
- Java
- SQL
Business Systems Analyst/Technical Consultant
Solution Technology Associates —Okemos, MI
- 5 years
- Travel
- Reliable transportation
Business Analyst(Local to MI)
absiusa —Lansing, MI
- $1 an hour
- Agile
- Senior level
- 2 years
Quick Apply
9d
REGIONAL SENIOR COMMUNITY CONNECT BUSINESS ANALYST
University of Michigan Health Sparrow —Lansing, MI
- Full-time
- Computer Science
- Hospital
- Research
3d
Retirement Analyst (Hybrid)
Municipal Employees' Retirement System —Lansing, MI
- Hybrid work
- Writing skills
- Mid-level
- Office
Enrollment Lead- Aetna Employer Portal
CVS Health —Lansing, MI
- $54,300 - $159,120 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance

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business analyst jobs near east lansing, mi

Call Center & Exceptions Supervisor

Conduent State & Local Solutions, Inc -
East Lansing, MI

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Job Details

Full-time
$44,660 - $58,000 a year
10 days ago

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Retirement plan

Qualifications

Customer communication
Team leadership
Triage
Coaching
Key Performance Indicators
IVR
Payment Processing Systems

Full Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We are seeking an experienced and results-driven Call Center & Exceptions Supervisor to lead the daily operations of our customer support and exception processing teams.

This role is responsible for driving operational performance, ensuring service excellence, and developing a high-performing team while maintaining strong client relationships and compliance with established procedures.

Responsibilities

Manage the daily operations of the Call Center and Exceptions teams.
Ensure team performance meets KPIs, SLAs, and operational goals.
Serve as the primary contact for escalated client and Level 2 support issues.
Develop and improve call center processes to drive efficiency and service excellence.
Monitor operations through reporting and audits, identifying opportunities for improvement.
Provide regular coaching, feedback, and performance management to team members.
Communicate process changes, business updates, and client requirements to the team.
Support employee development by identifying training and growth opportunities.
Promote continuous improvement through analysis of operational metrics and best practices.
Ensure compliance with company policies, procedures, and quality standards.

Qualifications

5+ years of leadership experience in a high-volume payment processing, call center, or operations environment.
Experience managing teams of 10 or more employees.
Familiarity with call center and IVR systems, including basic troubleshooting and issue triage.
Strong attention to detail and accuracy.
Ability to identify, investigate, and resolve reconciliation discrepancies.
Experience working with bank partners and internal stakeholders to resolve issues.
Experience tracking, analyzing, and reporting on operational metrics.
Strong communication, problem-solving, and coaching skills.
Experience in delivering on contract requirements/service level agreements.
Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and other business applications.

Preferred Qualifications

Bachelor's degree.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

Bring your authentic self to work.
Grow and thrive, both personally and professionally.
Make a difference with our clients, in our communities, and with the millions of people we support.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $44,660 - $58,000.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Apply Now

Refine Your Search

business analyst jobs in east lansing, mi

Call Center & Exceptions Supervisor

Business Analyst

Business Analyst

Business Analyst Services GL

Information Technology Programmer Analyst 12 - MDOT Business & IT Support Services

ITPA12 - Senior IT Business Analyst

Business Analyst -II

Business Systems Analyst

Business Analyst

Departmental Analyst (Trainee) 9-12

Departmental Analyst 9-P11 - OHR Training and Operations

Departmental Analyst 12 - Operations Security Analyst

Senior IT Business Analyst

Business Analyst Contract - State of Michigan

Project Manager/Business System Analyst

Business Systems Analyst/Technical Consultant

Business Analyst(Local to MI)

REGIONAL SENIOR COMMUNITY CONNECT BUSINESS ANALYST

Retirement Analyst (Hybrid)

Enrollment Lead- Aetna Employer Portal

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