Top 10 Helpdesk technician Jobs in East Syracuse, Ny

Help Desk Specialist 1
Community Financial System, Inc. —Syracuse, NY
- $21.75 - $30.50 an hour
- Full-time
- 18 years or older
- Computer science
- Computer Science
- Paid holidays
- Health insurance
PC Helpdesk Technician
C&S Companies —Syracuse, NY
- $24 - $36 an hour
- Full-time
- Research
- Mid-level
- Office
Quick Apply
14d
IT Technician
HP Hood —Oneida, NY
- $73,000 - $85,000 a year
- Computer Science
- 5 years
- Writing skills
- Health insurance
- Dental insurance
8d
Tier 1 Managed IT Technician
Usherwood Office Technology —Syracuse, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
Help Desk Technician
SUNY Morrisville —Morrisville, NY
- $45,500 - $50,000 a year
- Full-time
- Customer service
- System design
- Mid-level
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —North Syracuse, NY
- $20 - $27 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

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helpdesk technician jobs near east syracuse, ny

Help Desk Specialist 1

Community Financial System, Inc. -
Syracuse, NY

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Job Details

Full-time
$21.75 - $30.50 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Driver's License
Mobile devices

Full Job Description

Syracuse, New York
Information Technology
10000
No
Yes

Job Description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

We are looking for a customer service oriented Help Desk specialist to provide technical support to user in an efficient and accurate manner. You will be considered as the organizations front line staff and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customers value is maintained to the standards set forth by the company.

Provide first level contact and communicate resolutions to end users via phone for ticketing system
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Properly escalate unresolved questions/issues to the next level of support
Track, route and redirect problems to correct resources
Meet or exceed SLAs in response to resolving tickets and phone support request
Install, modify, and repair computer software
Walk end users through problem solving process
Follow up with end users, provide feedback and see problems through to resolution
Use excellent customer service skills to exceed users' expectation
Recommend procedure modifications or improvements as needed
Preserve and grow your knowledge of help desk systems, products, and services
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Qualifications

Education/Training:

High school diploma, GED or equivalent
Prior information technology or help desk experience preferred
BS/BA in IT, Computer Science or relevant field a plus

Skills:

Proven experience as a help desk technician or other customer support role in
Tech savvy with working knowledge of office automation products, remote endpoint management tools.
Excellent communication skills
Customer-oriented, ability to work independently as well as in a team and remain on task
Good understanding of computer systems, mobile devices and other technology products
Ability to diagnose and resolve basic technical issues quickly
Must have a valid driver's license

Experience:

A minimum of two (2) years related experience required. Preference will be given to candidates with previous help desk/call center experience
All applicants must be 18 years of age or older

Other Job Information

Hours: 40 hours a week

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Minimum

USD $21.75/Hr.
Maximum

USD $30.50/Hr.

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helpdesk technician jobs in east syracuse, ny

Help Desk Specialist 1

PC Helpdesk Technician

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Help Desk Technician

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