Top 474 Bilingual customer service associate Jobs in East Whittier Ca

Customer Service Center Associate
Golden State Water Company —San Dimas, CA
- $23.28 - $37.36 an hour
- Bilingual
- Background check
- Writing skills
- Profit sharing
- Health savings account
11d
Japanese Bilingual Customer Support & Assisting Food Quality Assurance
Kamerycah Inc. —Torrance, CA
- $40,000 - $52,000 a year
- Full-time
- English
- Office
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Bilingual Farmers Insurance Customer Service and Sales Representative
Hanh Hoang —West Covina, CA
- $25.89 - $31.18 an hour
- Full-time
- Background check
- 5 years
- Office
Quick Apply
10h
Member Services Specialist (Bilingual - Chinese)
ASTIVA HEALTH INC —Orange, CA
- $25 - $28 an hour
- Full-time
- Background check
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Enrollment Representative
Champion Health Plan —Long Beach, CA
- From $23 an hour
- Overtime
- Background check
- Spanish
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Customer Service Representative Bilingual - Spanish
Sonus Hearing Care Professionals —Westminster, CA
- $18 an hour
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Help Desk Associate – SaaS (Vietnamese/English Bilingual)
Lexor Manufacturing, LLC —Westminster, CA
- $19 - $22 an hour
- Full-time
- English
- US work authorization
- In-person
- Paid holidays
- Health insurance
Quick Apply
3d
Inside Sales and Customer Service Representative
Workforce Enterprises WFE, Inc. —Chino, CA
- From $19 an hour
- Full-time
- Spanish
- Microsoft Outlook
- English
- Paid holidays
- Health insurance
Quick Apply
4d
Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (Bilingual Mandarin or Cantonese/English)
KCAL Insurance Agency —Hacienda Heights, CA
- From $20 an hour
- 8 hour shift
- Microsoft Outlook
- Customer service
- English
- Profit sharing
- Paid holidays
Quick Apply
Customer Service/Sales Support Representative
Maintex, Inc. —City of Industry, CA
- From $22 an hour
- Full-time
- Spanish
- 5 years
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
9h
Insurance Customer Service Representative - Mandarin Speaker Required
State Farm Agency —Hacienda Heights, CA
- $42,000 - $80,000 a year
- Part-time
- English
- Office
- Communication skills
- Tuition reimbursement
- Paid time off
Quick Apply
Debt Relief/Debt Collections Customer Service Representative
Relintex —Irvine, CA
- $23 - $27 an hour
- Full-time
- Background check
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (Bilingual Korean)
Clever Care Health Plan —Arcadia, CA
- $20 - $23 an hour
- Weekends as needed
- Hybrid work
- Background check
- Spanish
- Microsoft Excel
14d
Japanese Bilingual Customer Service Associate #11820
TWI, Inc. —Long Beach, CA
- $20 - $22 an hour
- Full-time
- Word processing
- Research
- Office
Quick Apply
10d
Russian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Customer Serivce Representative
Downtown Jewelry and Loan —Santa Ana, CA
- From $17.50 an hour
- 8 hour shift
- Spanish
- English
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
3d
Customer Service (Bilingual English/Chinese)
Mega Logistic Inc. —City of Industry, CA
- From $21 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health insurance
- Dental insurance
Quick Apply
14d
Division Support Specialist
Alleviate Tax —Irvine, CA
- $19 - $20 an hour
- Email
- Bilingual
- Background check
- No experience needed
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Center Associate

Golden State Water Company -
San Dimas, CA

Apply Now

Job Details

$23.28 - $37.36 an hour
11 days ago

Benefits

Profit sharing
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Spreadsheets
Writing skills
Basic math
Windows
High school diploma or GED
Desktop applications
Productivity software
Customer information system software
Technical Proficiency
Account reconciliation

Full Job Description

Golden State Water Company is one of the largest investor-owned water utilities in the United States. We deliver quality, reliable water to more than 1 million people in over 80 communities throughout California. Golden State Water has been in business for more than 90 years because we put customers first.

Accountability
The Customer Service Center Associate is proficient in the use and application of the tools, equipment, software, processes, and procedures required in the performance of the position’s essential duties and responsibilities. Duties and responsibilities are prioritized according to the work unit assigned and performance measures are based on competencies to include accountability, customer focus, teamwork, problem solving, and productivity.

Essential Duties and Responsibilities

Responds professionally and effectively to all types of customer inquiries and service requests via multiple channels of customer contact and according to Company and regulatory performance standards across all customer service areas
Creates and accesses customer records, researches, and navigates efficiently through the Customer Information System (CIS) to resolve customer complaints and account discrepancies
Assists customers with online customer self-service and electronic payment portal system access, navigation, and resolving technical issues
On a daily basis, assigns, tracks, and monitors on-cloud meter reading route downloads/uploads, provides assistance and support to users of the FCS Itron on Cloud software and smart devices
Analyzes and edits meter read data; with appropriate follow-up action
Processes customer payments accurately and prepares cashiers reports and deposits
Processes new customer applications and renewals for a variety of programs that may include but is not limited to Customer Assistance Program (CAP), hydrant meters, new services, backflow compliance, and fire flow tests, etc.
Dispatches service and trouble calls accurately and timely to field service personnel
Accesses and researches field service orders, monitors Key Performance Indicators (KPI), and navigates efficiently through Mobile Workforce Management (MWM) system
Notifies GSWC management team and other departments of emergencies such as water outages, main breaks, etc.
Performs higher level customer service center duties that include but are not limited to:

o Sharing knowledge and mentoring newly hired staff
o Responding to calls in the quality assurance and/or escalation phone skill sets
o Completing quality audit checklists as assigned by supervisor(s)
o Communicating complex regulations, billing and rate information to customers
o May provide MWM and CC&B user support to Water Operations staff

Performs other duties as assigned

The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills or competencies associated with this job.

Minimum Qualifications

High school diploma or equivalent
Two (2) years relevant work experience at GSWC or five years of customer service experience in a professional environment
Familiarity with utility or comparable service industry, contact center systems and customer information system terminology
Must be proficient in computer skills including Microsoft Office
Must be able to read and interpret documents such as regulations, procedure manuals, and rate schedules, etc.
Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity
Proficiency in PC applications such as Windows, Word Processing, Spreadsheets and Internet
Good written and verbal communication skills
Ability to communicate effectively with their supervisor, co-workers and the public
Ability to perform basic mathematic functions, calculate figures, and reconcile account information
Bilingual skills may be required

May require varied shift assignments based on business needs, including working in all weather conditions, during all hours of the day. Physical demands include but are not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening for extended periods of time.

Qualities of a Successful Customer Service Center Associate

Trustworthy; strong personal integrity
Strong level of accountability and ownership
High quality communication skills, both verbal and written (including email)
Analytical and critical thinker
Ability to maintain strong relationships with field service personnel.
Collaborative and team oriented
Professional with internal and external customers
Customer service-oriented
Excellent multi-tasking, time management and organizational skills
High degree of initiative; a self-starter

BENEFITS

Our Company supports our employees with rich benefit programs and resources to help them thrive today and prepare for tomorrow. Benefit options include medical, dental, and vision plans with the Company currently paying 85% of the monthly premium for employees and their eligible dependents. We also offer paid vacation and sick time and twelve Company paid holidays per year. To help our employees plan for the future, we offer both a 401(k) retirement plan as well as a Defined Contribution Profit Sharing retirement plan. Additional benefits include life, AD&D, and LTD insurance as well as health savings account and flexible spending plans.

COMPENSATION INFORMATION

The compensation range provided is in compliance with state specific laws. Multiple factors are used to determine the actual starting rate of pay for all of our positions, including specific skills, years of experience, education, certification(s), and other job related factors.

The responsibilities of this position will involve access to information that may be considered confidential, private and sensitive. Therefore, the individual filling this position will be required to both allow and pass a background check.

NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions.

Apply Now

Refine Your Search

bilingual customer service associate jobs in east whittier ca

Customer Service Center Associate

Japanese Bilingual Customer Support & Assisting Food Quality Assurance

Bilingual Farmers Insurance Customer Service and Sales Representative

Member Services Specialist (Bilingual - Chinese)

Enrollment Representative

Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California

Customer Service Representative Bilingual - Spanish

Help Desk Associate – SaaS (Vietnamese/English Bilingual)

Inside Sales and Customer Service Representative

Member Service Representative

Customer Service Representative (Bilingual Mandarin or Cantonese/English)

Customer Service/Sales Support Representative

Insurance Customer Service Representative - Mandarin Speaker Required

Debt Relief/Debt Collections Customer Service Representative

Customer Service Representative (Bilingual Korean)

Japanese Bilingual Customer Service Associate #11820

Russian-English Bilingual Healthcare Customer Service Representative - Remote in California

Customer Serivce Representative

Customer Service (Bilingual English/Chinese)

Division Support Specialist

I want to receive the latest job alert for bilingual customer service associate in east whittier ca

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