Top 12 Senior customer service representative Jobs in Easton, Pa

Sr. Client Service Specialist
Cold Chain Technologies, LLC. —Bethlehem, PA
- $26 - $27 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Care Representative
HNL Lab Medicine —Allentown, PA
- Part-time
- Anatomy knowledge
- Basic math
- English
Senior Director, Global Head of Client Services - Clinical Trials Division
Thermo Fisher Scientific —Allentown, PA
- $157,700 - $236,525 a year
- Full-time
- 11+ years
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave
Senior Customer Service Representative, Floating
First Northern Bank & Trust Co —Stroudsburg, PA
- Full-time
- Background check
- Mid-level
- Office
- Paid training
- Health insurance
Quick Apply
6d
Customer Care Account Representative
Victaulic —Easton, PA
- Overtime
- Microsoft Outlook
- Bachelor of Science
- Mid-level
8d
Customer Care Account Representative - East
Victaulic —Easton, PA
- Overtime
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Customer Care Project Coordinator
Victaulic —Easton, PA
- Overtime
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Customer Care Project Coordinator - Mega
Victaulic —Easton, PA
- Overtime
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Customer Care Project Coordinator - VDC
Victaulic —Easton, PA
- Overtime
- Microsoft Outlook
- Bachelor of Science
- Mid-level

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Sr. Client Service Specialist

Cold Chain Technologies, LLC. -
Bethlehem, PA

Quick Apply

Job Details

Full-time
$26 - $27 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Microsoft Outlook
Customer service
Client database systems
Customer information system software

Full Job Description

JOB TITLE:

Sr. Client Service Specialist -Tower

ABOUT US:

Cold Chain Technologies is a leading global provider of advanced thermal packaging assurance products, digital solutions and services for the transport of temperature-sensitive material, principally serving the pharmaceutical, biotech, diagnostics, health care and medical device industries. With more than 50 years of experience in ensuring product safety in transit, CCT has built a reputation as the industry's most innovative and reliable provider to the largest global life sciences companies and has had a history of vigorous growth. CCT today has the broadest portfolio of products, including the largest digitally enabled parcel shipper fleet in the industry. CCT also leads the industry in offering high performing, sustainable solutions, replacing fossil fuel-based materials.

The company’s headquarters is in Franklin, MA, and is ISO 9001: 2015 registered. CCT has additional facilities in Nashville, TN, Center Valley PA, Elgin, IL, Dallas TX, and San Diego, CA. CCT is also manufacturing and distributing products in Europe, Latin America and Asia, with significant growth coming through international expansion. CCT’s design and ISTA-certified testing laboratories are universally recognized throughout the industry as world-class.

JOB DESCRIPTION

The Senior Client Service Specialist is responsible for managing selected major accounts and or programs; scheduling, follow up, delivery confirmation, release programs as well as performing day to day activities in the customer service department. Process customer orders, provide information in response to customer inquiries, resolve customer complaints, support Account Management team. Works under general supervision in a team based environment. Relies on experience and judgment to plan and accomplish day to day activities. Familiar with standard office procedures and technology. Act as team lead by training and mentoring other team members as required.

Responsibilities:

Respond to customer inquiries
Accurately process customer quotes, orders, acknowledgements, return authorizations, set up new client accounts. Maintain client notes and records with the highest degree of accuracy in Customer Relationship Management and ERP systems.
Take initiative to resolve escalations or complaints
Answer customer FAQ’s and other product, service, pricing and delivery information questions in a timely and professional manner.
Research and resolve client concerns and complaints.
Serve as liaison between the customer and/or Account Management team and other company departments; planning, manufacturing, shipping, engineering etc.
Develop a detailed knowledge of our programs, products and services.
Educate customers about additional products and services which are available.
Support Account Management team as required.
Qualify leads and inquiries – distribute to Client Services Manager
Participate in team, Daily Order Management, and other meetings, projects and events as required.
Follow company policies, procedures, designated SOPs and Work Instructions.
Comply with all safety guidelines and standards as dictated by 5S practices.
Maintain and promote both an environment of continuous improvement and lean manufacturing practices.
Ad hoc projects and other duties as assigned.

Requirements:

Minimum 4+ years experience in customer service
High School Graduation or equivalent preferred
Excellent written and verbal communication skills
Independent problems solving skills. Candidate must be able to work in an independent environment.
Strong interpersonal skills and ability to work with others in a positive and collaborative manner
Must be flexible and able to adapt to changes in priorities with minimal supervision
Excellent organizational skills, strong attention to detail, and outstanding follow up
Proficient MS Office skills (Outlook, Word, Excel, PowerPoint)
Ability to multitask while handling stressful situations.
Experience with ERP system and Customer Relationship Management applications

Pay: $26.00 - $27.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Experience:

Customer service: 4 years (Required)

Ability to Commute:

Bethlehem, PA 18020 (Required)

Work Location: Hybrid remote in Bethlehem, PA 18020

Quick Apply

Refine Your Search

senior customer service representative jobs in easton, pa

Sr. Client Service Specialist

Customer Care Representative

Senior Director, Global Head of Client Services - Clinical Trials Division

Senior Customer Service Representative, Floating

Customer Care Account Representative

Customer Care Account Representative - East

Customer Care Project Coordinator

Customer Care Project Coordinator - Mega

Customer Care Project Coordinator - VDC

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