Top 4 Guest service agent Jobs in Eden Nc

Guest Service Agent
The Laurel Hotel —Danville, VA
- $14 - $16 an hour
- Part-time
- Ability to walk for extended periods
- Hotel
- Ability to lift 50 pounds
Quick Apply
Front Desk Agent
Caesars Entertainment —Danville, VA
- $15 an hour
- 8 hour shift
- Background check
- Inventory management
- Ability to walk for extended periods
10d
Guest Service Agent | Courtyard by Marriott Danville
DALY SEVEN —Danville, VA
- Part-time
- Background check
- Computer literacy
- Hotel
Quick Apply
Hotel Front Desk Clerk
City Express by Marriott Danville —Danville, VA
- $12.77 an hour
- Part-time
- Spanish
- English
- Hotel
- Employee discount
Quick Apply
10d

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Front Desk Agent
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Guest Service Agent

The Laurel Hotel
Danville, VA

Quick Apply

Job Details

Part-time
$14 - $16 an hour

Qualifications

Hotel and accommodations payment processing
Confidential information handling
Hotel policy compliance
Phone communication
Greeting customers
Answering guest questions
Daily transaction recording
Hotel emergency procedures
Organizational skills
Property management systems (PMS)
Customer issue escalation
Hotel and accommodations guest complaints handling
Hotel daily report preparation
Cross-functional collaboration
Hotel safety procedures
Communication skills
Entry level
Cross-functional communication
Under 1 year

Full Job Description

Join the team behind Danville's premier boutique hotels. The Danville Hotel Collection is looking for Guest Services Agents who are passionate about hospitality, enjoy helping others, and are ready to create memorable experiences for every guest who walks through our doors.

At Danville Hotel Collection, Guest Service Agents are much more than front desk associates—they are the first and last impression of our hotels. This role is responsible for creating exceptional guest experiences through genuine hospitality, attention to detail, and a willingness to do whatever it takes to ensure every guest feels welcomed and cared for.

Guest Service Agents serve as ambassadors for The Bee Hotel, The Holbrook Hotel, and The Laurel Hotel while working collaboratively with every department to deliver seamless service. This is a hands-on position that requires professionalism, adaptability, and a team-first mentality.

Guest Experience

Welcome every guest with warmth, professionalism, and genuine hospitality.
Efficiently complete guest check-ins and check-outs while maintaining accuracy.
Answer questions about the hotels, Danville attractions, restaurants, events, and local experiences.
Resolve guest concerns promptly and professionally, escalating issues when appropriate.
Anticipate guest needs and identify opportunities to create memorable experiences.
Maintain a polished, organized, and inviting front desk environment.

Front Desk Operations

Process reservations, modifications, cancellations, and payments accurately.
Maintain complete knowledge of room types, amenities, packages, promotions, and hotel policies.
Balance payments, complete daily reports, and perform other related tasks as assigned.
Communicate important guest information and operational updates during shift transitions.
Respond to phone calls, emails, and guest requests promptly and professionally.

Team Collaboration

Support housekeeping, maintenance, food & beverage, and sales teams as needed to ensure an exceptional guest experience.
Assist at any Danville Hotel Collection property when business needs require.
Maintain clear communication with leadership and fellow team members.
Participate in training and continuously develop hospitality knowledge and service skills.

Safety & Security

Follow all hotel safety, security, and emergency procedures.
Protect guest privacy and confidential information.
Report maintenance, cleanliness, or safety concerns immediately.
Maintain awareness of hotel activity and respond appropriately to unusual situations.

Qualifications

Previous customer service or hospitality experience preferred.
Hotel front desk experience is a plus but not required.
Excellent communication and interpersonal skills.
Professional appearance and positive, hospitable attitude.
Strong organizational skills and attention to detail.
Comfortable learning hotel technology and property management systems.
Ability to multitask and remain calm in a fast-paced environment.
Dependable, punctual, and flexible with scheduling.

Physical Requirements

Ability to stand and walk for up to 8 hours per day.
Ability to lift up to 50 pounds, including carrying luggage/packages up stairwells.
Ability to bend, reach, and perform routine front desk duties.
Must be able to work evenings, weekends, and holidays as business demands.

What We're Looking For

We hire people who genuinely enjoy taking care of others. The ideal Guest Service Agent is friendly, kind, dependable, solutions-oriented, and thrives in a team environment. They understand that boutique hospitality is about creating personal connections and memorable experiences—not simply completing transactions.

Why Join Danville Hotel Collection?

Danville Hotel Collection proudly operates three distinctive boutique hotels—The Bee Hotel, The Holbrook Hotel, and The Laurel Hotel. We are committed to providing genuine hospitality while investing in our people through training, internal promotion opportunities, and a culture built on teamwork, accountability, and service excellence.

This position may occasionally assist at any Danville Hotel Collection property and perform other duties as assigned to support the overall success of the organization.

Quick Apply

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guest service agent jobs in eden nc

Guest Service Agent

Front Desk Agent

Guest Service Agent | Courtyard by Marriott Danville

Hotel Front Desk Clerk

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Join the team behind Danville's premier boutique hotels. The Danville Hotel Collection is looking for Guest Services Agents who are passionate about hospitality, enjoy helping others, and are ready to create memorable experiences for every guest who walks through our doors.

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