Top 21 Business development & office coordinator Jobs in Edgerton Oh

Technical Support Coordinator
APT Manufacturing Solutions —Hicksville, OH
- Online Application
- Engineering
- Mid-level
- Travel
- Health savings account
- Health insurance
Quick Apply
3d
Business Office Coordinator
Sandstone Post Acute —Bryan, OH
- Full-time
- Microsoft Outlook
- Office
- Administrative experience
Quick Apply
Business Development & Office Coordinator
Diabetic Equipment and Supplies —Angola, IN
- $18 - $20 an hour
- Full-time
- Writing skills
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Agency Manager
Northwest State Community College —Northwest, OH
- Full-time
- Sales
- Customer service
- Mid-level
Logistics Coordinator/Analyst Lead - PMO
3MD Inc. —Garrett, IN
- $30.50 - $32.00 an hour
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Director of TRIO-SSS
Northwest State Community College —Northwest, OH
- Full-time
- Office
- Education
- Case management
Construction Project Coordinator
ServiceMaster by McCann —Defiance, OH
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Paid time off
Quick Apply
Quality Assurance Coordinator
Balchem Corporation —Defiance, OH
- Full-time
- Mid-level
- Ability to lift 50 pounds
- 1 year
Quick Apply
Operations Maintenance Coordinator
First Quality —Defiance, OH
- Full-time
- Engineering
- Mid-level
- 3 years
- Wellness program
- Paid parental leave
Industrial Technology Faculty (Electrical)
Northwest State Community College —Northwest, OH
- Full-time
- Laboratory
- Classroom
- 5 years
10d
Dental Patient Care Coordinator
Affordable Care, LLC —Auburn, IN
- Full-time
- Bilingual
- Dental office
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
1d
Vice President of Strategic Engagement & External Affairs
Ohio's Electric Cooperatives —Paulding, OH
- Overtime
- Writing skills
- Office
- High school diploma or GED
10d
Electrical Project Manager (Experienced Professional)
Michelin —Woodburn, IN
- Construction site
- 5 years
- Office
- Opportunities for advancement

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Technical Support Coordinator

APT Manufacturing Solutions -
Hicksville, OH

Quick Apply

Job Details

Full-time
3 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Customer communication
Engineering
Industrial equipment
Business
Associate's degree
Process management

Full Job Description

Technical Support Coordinator

Position Purpose

The Technical Support Coordinator is responsible for overseeing the day-to-day technical support process for customers, distributors, and internal teams. This role serves as the primary point of coordination for all support activities, ensuring customer issues are addressed promptly, assigned to the appropriate technical resources, documented accurately, and resolved efficiently.

The Technical Support Coordinator does not directly supervise technicians or engineers but is responsible for coordinating support efforts, managing support workflows, and ensuring consistent customer experience. The position works closely with technical staff, distributors, parts personnel, and customers to facilitate effective problem resolution and support continuous improvement initiatives.

Job Functions and Responsibilities

Customer Support Coordination

Serve as the primary contact for incoming technical support requests.
Assess customer issues and determine the appropriate support path.
Route support requests to the appropriate technician, engineer, distributor, or department.
Monitor open support cases to ensure timely follow-up and resolution.
Maintain professional and effective communication with customers and distributors throughout the support process.

Support Process Ownership

Determine whether support requests should be handled by company personnel, distributors, or other support resources.
Evaluate support requests for warranty eligibility, billable service status, and distributor responsibilities.
Coordinate support priorities and resource allocation to maximize response effectiveness.
Ensure all support interactions are documented accurately and completely within company systems.

Documentation and Knowledge Management

Develop and maintain troubleshooting guides, service procedures, and technical support documentation.
Create customer-facing and distributor-facing "how-to" instructions for machine maintenance, repairs, and component replacement.
Maintain a knowledge base of common service issues and solutions.
Identify recurring support issues and recommend corrective actions.

Distributor Training and Development

Develop training materials and programs for distributor service technicians.
Coordinate and conduct technical training sessions as needed.
Work with engineering and service personnel to ensure distributor training materials remain current and effective.
Promote consistent support practices across the distributor network.

Parts and Service Administration

Prepare quotations for spare parts and support-related services.
Process spare parts orders and coordinate order fulfillment activities.
Assist with warranty claims and service billing documentation.
Ensure support-related records, quotes, and transactions are maintained accurately.

Continuous Improvement

Track support metrics and identify opportunities to improve response times, documentation quality, and customer satisfaction.
Recommend process improvements to enhance the effectiveness of the technical support function.
Assist in developing support standards and best practices.

Education and Experience

Associate or bachelor’s degree in technical, engineering, business, or equivalent industry experience.
Experience in technical support, customer service, industrial equipment, manufacturing, service operations, or a related field.
Strong organizational and coordination skills.
Excellent written and verbal communication abilities.
Ability to manage multiple priorities and follow issues through to resolution.
Experience in creating technical documentation and training materials preferred.
Understanding of industrial machinery, manufacturing equipment, or technical systems preferred.
Proficiency with Microsoft Office and ERP/CRM systems preferred.

Supervisory Responsibilities

· None

Physical Requirements

● Alternating long periods of sitting, standing, walking, or talking

● Travel may be required

Tools and Technology

● Comfortable and efficient with office-related products (PC, email, calendar, virtual meeting software)

● Familiarity with ERP tools like quoting, processing orders, service calls

● Understanding of robots, industrial technology

Paid company shutdowns, $0 Health Insurance, and Access to Hicksville Direct Primary Care are just a few of the benefits at APT.

Apply online at aptmfg.com/careers

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Ability to Commute:

Hicksville, OH 43526 (Required)

Ability to Relocate:

Hicksville, OH 43526: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

business development & office coordinator jobs in edgerton oh

Technical Support Coordinator

Business Office Coordinator

Business Development & Office Coordinator

Agency Manager

Logistics Coordinator/Analyst Lead - PMO

Director of TRIO-SSS

Construction Project Coordinator

Quality Assurance Coordinator

Operations Maintenance Coordinator

Industrial Technology Faculty (Electrical)

Dental Patient Care Coordinator

Vice President of Strategic Engagement & External Affairs

Electrical Project Manager (Experienced Professional)

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