Top 1027 Customer experience leader Jobs in Edina Mn

Strategic Analyst – Collections Lead
SPS Commerce —Minneapolis, MN
- $90,200 - $139,800 a year
- Online Application
- Hybrid work
- 7 years
- Writing skills
- Research
- Health insurance
Quick Apply
3d
Shift Leader
Sweet Paris Crêperie & Café —Edina, MN
- Up to $17.50 an hour
- Part-time
- Sales
- Customer service
- Fast casual restaurant
- Paid training
- Health insurance
Quick Apply
Shift Leader
Sweet Paris Crêperie & Café —Bloomington, MN
- $15 - $18 an hour
- Part-time
- Management
- Sales
- Customer service
- Paid training
- Health insurance
Quick Apply
Office Leader
Confidential —Minnetonka, MN
- From $41,000 a year
- Full-time
- Office
- Children
- In-person
- Health savings account
- Health insurance
Quick Apply
Lead Security Supervisor
Inter-Con Security —Minneapolis-Saint Paul, MN
- $25.45 - $30.00 an hour
- Overnight shift
- Background check
- Customer service
- Military
- Health insurance
- Dental insurance
Store Leader
Kate Spade —Bloomington, MN
- $38.25 - $51.75 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Merchandising
- Commuter assistance
- Paid parental leave
Customer Success Lead
Notable —Minneapolis, MN
- $136,000 - $170,000 a year
- Full-time
- Remote
- 7 years
- Office
- Bachelor's degree
Produce Associate Team Leader (Assistant Department Manager)
Whole Foods Market —Minnetonka, MN
- $20.05 - $35.00 an hour
- 8 hour shift
- Inventory control
- Merchandising
- Mid-level
- Store discount
- Paid time off
10d
Lead - Full Time
Arc'teryx —Edina, MN
- $22.80 - $26.20 an hour
- Weekends as needed
- Merchandising
- Mid-level
- Guest services
Lead Supervisor I
Coach —Edina, MN
- $17.00 - $27.75 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Mentoring
- Commuter assistance
- Paid parental leave
Lead Patient Access Specialist
Fairview Health Services —Edina, MN
- $25.26 - $35.67 an hour
- Monday to Friday
- Mid-level
- Mentoring
- ER
3d
Associate Customer Sales Lead
Campbell Soup Company —Minneapolis, MN
- $92,000 - $126,500 a year
- Full-time
- Remote
- Sales
- Merchandising
- Mid-level
- AD&D insurance
- Paid holidays
Service Leader, Onsite Relationship Management 93853
New York Life —Edina, MN
- $75,000 - $95,000 a year
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Loan repayment program
- Adoption assistance
Production Team Leader
Philips —Plymouth, MN
- $26.62 - $42.59 an hour
- Full-time
- Schematics
- Computer literacy
- Mid-level
- Health savings account
- Employee stock purchase plan
Consumer Experience Leader (FT)
Carhartt —Coon Rapids, MN
- $20.40 - $29.60 an hour
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
Bakery Associate Team Leader (Assistant Department Manager)
Whole Foods Market —Minnetonka, MN
- $20.05 - $35.00 an hour
- 8 hour shift
- Inventory control
- Merchandising
- Mid-level
- Store discount
- Paid time off
Lead Supervisor 1
Coach —Bloomington, MN
- $15.00 - $21.75 an hour
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Mentoring
- Commuter assistance
- Paid parental leave
4d
Retail Store Team Leader (Full-Time) - Bloomington, MN (Mall of America)
LEGO —Bloomington, MN
- $21.45 - $22.85 an hour
- Online Application
- Background check
- Merchandising
- Pass drug screening
- Disability insurance
- Family leave
Retail Team Lead (PT)
New Balance —Edina, MN
- $16.65 - $25.00 an hour
- Part-time
- 18 years or older
- Mid-level
- Ability to climb stairs
- Disability insurance
- Health insurance
9d
Branch Operations Lead - Central Minnesota Market
JPMorganChase —Plymouth, MN
- $25.87 - $31.73 an hour
- Weekends as needed
- Management
- Mid-level
- Office
- Health insurance
- Tuition reimbursement
2d

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customer experience leader jobs near edina mn

Strategic Analyst – Collections Lead

SPS Commerce
Minneapolis, MN

Quick Apply

Job Details

Full-time
$90,200 - $139,800 a year
3 days ago

Benefits

Health insurance

Qualifications

Managing customer accounts
Data visualization software proficiency
Sales analytics & reporting tools
Tooling
Team leadership
Writing skills
Content writing
Performance Reporting
Metrics Reporting
Incident Escalation
Quality performance measurement
Business intelligence tools
B2B business model
Sales management systems proficiency
CRM system proficiency
Process improvement planning
Business operations
AI-driven automation
Escalation handling
Task assignment
Financial data analysis tools
Financial acumen
Delegation
Collections account management
Excel data analysis

Full Job Description

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

The Strategic Analyst – Collections Lead handles the most complex customer collections and plays a key role in defining SPS collection tactics and strategies for customer segments and at scale. This role directly shapes how SPS protects revenue and retains customers — driving bad debt expense improvement, building scalable collections strategies, and developing team capability. You will balance hands-on resolution of the most complex accounts with leading the analysis, design and training of collections strategies across the collections function.

Essential Responsibilities / Duties

Analyze complex accounts and customer behavior to drive collections and revenue retention
Manage a portfolio of high-risk and complex accounts end-to-end — conducting direct outreach, negotiating payment plans and settlements, and driving accounts to resolution
Conduct direct negotiations with customers and internal stakeholders, to resolve high-dollar and sensitive collections situations
Build partnerships with Sales, Finance, Ops, Tech, and Customer Success to resolve issues and align collections strategy, reporting, and operations with ARR retention and sales targets
Own high-visibility escalations: research and prepare executive briefings, resolution recommendations, and risk assessments for SPS leadership
Develop SPS’s third-party collections strategy and operations (e.g., agency evaluation, placement policies, compliance SOPs, performance reviews, workflow, and reporting)
Gather input and analyze collections data to identify collections issues and root causes; design strategies and tactics that improve collections performance across segments and aging buckets
Review collections reports for quality assurance; recommend training, metrics, process, and technology improvements to increase collections outcomes and operational effectiveness
Oversee consistent process execution and training on collections business processes (e.g., write-offs, bankruptcy handling, payment plans, settlement negotiation, third-party collections, escalation handling, financial acumen)
Build onboarding programs for new hires; mentor team members and serve as a senior resource, building SPS B2B collections best practices
Develop and launch multi-channel outreach programs with optimized tone, sequencing, escalation triggers, and templates; measure and improve outcomes
Lead process improvement initiatives to reduce cycle time, increase recovery rates, and scale collections workflows

Minimum Requirements

Bachelor’s degree, or equivalent combination of education and experience
7+ years in collections, accounts receivable, finance, or revenue operations; 3+ years in a senior or lead capacity
Proven track record improving collections performance through measurement, analysis, strategy design, process improvement, and QA in a B2B or SaaS environment
Proven experience managing third-party agencies or vendor management
Demonstrated ability to manage executive-level escalations and negotiate complex resolutions with C-level / SVP-level contacts
Strong financial acumen, data analysis and reporting skills; ability to synthesize large datasets, draw conclusions, identify actions, and communicate findings to an executive audience
Skilled communicator with experience writing content and optimizing customer experience; strong executive presentation and negotiation skills
Proficiency with CRM, ERP, AI, collections platforms, and advanced reporting tools (e.g., Excel, Salesforce, Tableau, SQL).
Strong attention to detail and the ability to manage competing priorities in a high-change tech environment
Experience structuring and delegating work in a team environment

Preferred Experience

Deep understanding of B2B SaaS revenue models and collections practices, including ARR retention strategies and customer lifecycle management.
Experience with AI workflow design, automation tooling, or technology adoption in an operational team
Advanced ERP and/or reporting expertise, including PowerBI and Salesforce report design.
Process improvement experience (Lean, Six Sigma)
Experience in curriculum development, mentoring, or team upskilling

Location:

This role follows a hybrid work model, with regular in-office presence required at our Minneapolis office.

What We Offer:

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual salary range for this role is: $90,200.00 - $139,800.00. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To Apply: https://spscommerce.wd108.myworkdayjobs.com/SPS/job/US-MN-Minneapolis-Office/Strategic-Analyst---Collections-Lead_R-001089

Pay: $90,200.00 - $139,800.00 per year

Work Location: On the road

Quick Apply

Refine Your Search

customer experience leader jobs in edina mn

Strategic Analyst – Collections Lead

Shift Leader

Shift Leader

Office Leader

Lead Security Supervisor

Store Leader

Customer Success Lead

Produce Associate Team Leader (Assistant Department Manager)

Lead - Full Time

Lead Supervisor I

Lead Patient Access Specialist

Associate Customer Sales Lead

Service Leader, Onsite Relationship Management 93853

Production Team Leader

Consumer Experience Leader (FT)

Bakery Associate Team Leader (Assistant Department Manager)

Lead Supervisor 1

Retail Store Team Leader (Full-Time) - Bloomington, MN (Mall of America)

Retail Team Lead (PT)

Branch Operations Lead - Central Minnesota Market

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