Top 21 University it Jobs in Edison Nj

IST Customer Support Analyst I
Rutgers University —Piscataway, NJ
- $39.04 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Office
- Paid holidays
- Dental insurance
Incident Response Analyst
Rutgers University —Piscataway, NJ
- $81,778 a year
- Full-time
- Customer service
- HIPAA
- Mid-level
- Paid holidays
- Dental insurance
IT Manager
Rutgers University —Piscataway, NJ
- $124,377 a year
- 8 hour shift
- Computer science
- Computer Science
- 3 years
- Paid holidays
- Dental insurance
Director, Information Technology
Rutgers University —New Brunswick, NJ
- $143,027 a year
- Full-time
- Computer science
- Clean driving record
- 7 years
- Paid holidays
- Dental insurance
Research Associate - IT Infrastructure Lead
Rutgers University —Piscataway, NJ
- From $85,588 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Dental insurance
IST Analyst II
Rutgers University —Piscataway, NJ
- $81,155 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Dental insurance
Lecturers (Adjunct Faculty) for the Undergraduate Program in Information Technology and Informatics (Fall 2026)
Rutgers University —New Brunswick, NJ
- From $2,777 a month
- Part-time
- Doctoral degree
- Mid-level
- Master's degree
- Paid holidays
- Dental insurance
6d
Instructor - Summer Session for the Undergraduate Program in Information Technology and Informatics (Summer 2026)
Rutgers University —New Brunswick, NJ
- From $2,777 a week
- Part-time
- Classroom
- Doctoral degree
- Mid-level
- Paid holidays
- Dental insurance
Radiology Software Support Analyst
University Radiology —East Brunswick, NJ
- From $21 an hour
- Weekends as needed
- Hybrid work
- Computer literacy
- Office
- Computer skills
- Profit sharing
- Health insurance
6d
Adjunct Professor - Information Technology Management
Seton Hall University —South Orange, NJ
- Part-time
- Mid-level
- Office
- University
- Retirement plan
Part-Time Student, Help Desk Student Aide (4) * - Raritan Valley Community College
Raritan Valley Community College —North Branch, NJ
- Part-time
- Office
- Windows
- University
User Support Specialist III
Rutgers University —Newark, NJ
- $68,147 a year
- Full-time
- Computer literacy
- Research
- Office
- Paid holidays
- Dental insurance
Infrastructure Operations Manager (Public Safety)
Princeton University —Princeton, NJ
- $119,000 - $133,000 a year
- Full-time
- 5 years
- System design
- Research
System Programmer/Administrator IV (IdM Senior PAM Engineer)
Rutgers University —Somerset, NJ
- $121,608 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Paid holidays
- Dental insurance
Adjunct Instructor - Information Systems/Information Technology
New Jersey Institute of Technology —Newark, NJ
- $2,668 per contact hour
- Call employer
- Classroom
- Computer Science
- Mid-level
PCSS Student Technician 2026 - 2027
Seton Hall University —South Orange, NJ
- Part-time
- Windows
- University
- Computer networking
7d
MANAGER IST - Clinical Systems
University Hospital, Newark NJ —Newark, NJ
- $117,204 - $175,803 a year
- Full-time
- Nursing
- HIPAA
- Analysis skills
- Health savings account
- Disability insurance
Quick Apply
Summer 2026 - PC Support Services Summer Technology Assistant 2026 (SHU student only)
Seton Hall University —South Orange, NJ
- Part-time
- University
- Data entry
- Communication skills
Student Assistant (IT Support) 10 Vacancies
Rutgers University —Newark, NJ
- $16 an hour
- Full-time
- Classroom
- Office
- University
- Paid holidays
- Dental insurance
1d
Esports Player Manager (RL) and Lab Assistant - PCSS - 2026/2027
Seton Hall University —South Orange, NJ
- Part-time
- Computer literacy
- Mid-level
- Windows
7d

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IST Customer Support Analyst I

Rutgers University -
Piscataway, NJ

Apply Now

Job Details

Full-time
$39.04 an hour

Benefits

Paid holidays
Dental insurance
Employee discount
Life insurance

Qualifications

Student supervision
Computer operation
Team leadership
Incident Escalation
Managing clients in a customer support role
Customer support
Escalation handling

Full Job Description

Position Details

Position Information

Recruitment/Posting Title

IST Customer Support Analyst I

Job Category

Staff & Executive - Information Technology

Department

Enterprise Service Delivery

Overview

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey’s preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.

For two consecutive years, Rutgers is ranked on Forbes’ list of America’s Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication’s 2023 list. Rutgers’ commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation’s military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a IST Customer Support Analyst I in the Enterprise Service Delivery within the Office of Information Technology (OIT).

The IST Customer Support Analyst I is responsible for providing user support at the OIT Help Desk through various support channels. The OIT Help Desk provides 24/7 support to the University community. Provides guidance and oversight to student staff, and maintains updated documentation to be used as reference. Provides advanced support for email, NetID, and other OIT services for faculty and staff. Participates in various committees, web projects, writing and reviewing of technical documentation, and the coordination of student staff training as well as with other projects.

Among the key duties of this position are the following:

Provides tiered support to University faculty, staff, and guests for OIT services via phone, email, and in-person.
Coordinates and documents training and support documentation for OIT services.
Participates in coaching and development of student staff to ensure consistency between support received by students and F/S.
Addresses troubleshooting and technical support concerns, help diagnose problems and follow through to a resolution as appropriate, escalate to supervisor or service provider when necessary as per protocol. Provides updates to the management readily and participates in drafting communications to affected population as appropriate.
Provides advanced support for non-traditional NetIDs, guest accounts and Mailman.

FLSA

Nonexempt

Grade

28C

Salary Details

Minimum Salary

39.040

Mid Range Salary

46.990

Maximum Salary

55.860

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

Medical, prescription drug, and dental coverage
Paid vacation, holidays, and various leave programs
Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
Employee and dependent educational benefits (when applicable)
Life insurance coverage
Employee discount programs

Position Status

Full Time

Working Hours

Standard Hours

40.00

Daily Work Shift

Work Arrangement

Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.

Union Description

HPAE 5094

Payroll Designation

PeopleSoft

Seniority Unit

Terms of Appointment

Staff - 12 month

Position Pension Eligibility

ABP

Qualifications

Minimum Education and Experience

Bachelor’s Degree, plus four (4) years of experience in a customer support operation with IT.
Equivalent experience, education and/or training may be substituted for the education requirements.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

Exceptional customer service, organizational and interpersonal skills are required. Ability to work in a fast-paced environment and handle multiple concurrent tasks with constant interruptions is a must.
Ability to lead/oversee student workers, work efficiently in a team environment, troubleshoot problems, and make decisions based on established procedures.
Ability to troubleshoot issues from beginning to end, escalating when necessary.
Ability to exercise good judgement when determining when to escalate or alert management.
Support experience in at least two of the following: Microsoft Suite, Active Directory, Remote Support Software, Remote Access (VPN), Voice Over IP & Voice Services, and familiarity with wireless network connections, Citrix, Antivirus Software and Call Logging.
Ability to adapt to change and meet changing demands of the operational and irregular paced work environment.
General computer knowledge. Ability to follow instructions, research online, and work through problems.
Demonstrated ability to identify and solve problems.
Ability to effectively communicate computer- related and service options to clients.
Strong written communication and people skills.
Demonstrated customer service skills.
General mechanical skills appropriate to desktop computer support.
Ability to multi-task between related issues.
Knowledge of industry standards and trends.

Preferred Qualifications

Experience in a technical support or Help Desk/Desktop support operation in a university IT support environment is preferred, as is leadership experience with student staff.
Experience or knowledge of clinical applications is a plus.
Proficiency with Outlook and Active Directory is preferred.

Equipment Utilized

Physical Demands and Work Environment

PHYSICAL DEMANDS:

Standing, sitting, walking, talking or hearing.
No special vision requirements.
Ability to lift or exert force up to 25 lbs.

WORK ENVIRONMENT:

Office environment.
Moderate Noise.

Special Conditions

Posting Details

Posting Number

26ST1054

Posting Open Date

Special Instructions to Applicants

Regional Campus

Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus

Piscataway (RBHS)

City

Piscataway

State

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

* Do you have a Bachelor’s Degree, plus four (4) years of experience in a customer support operation with IT or equivalent experience, education and/or training that may be substituted for the education requirements?
- yes
- no

Applicant Documents

Required Documents

Resume/CV

List of Professional References (contact Info)

Optional Documents

Cover Letter/Letter of Application

Apply Now

Refine Your Search

university it jobs in edison nj

IST Customer Support Analyst I

Incident Response Analyst

IT Manager

Director, Information Technology

Research Associate - IT Infrastructure Lead

IST Analyst II

Lecturers (Adjunct Faculty) for the Undergraduate Program in Information Technology and Informatics (Fall 2026)

Instructor - Summer Session for the Undergraduate Program in Information Technology and Informatics (Summer 2026)

Radiology Software Support Analyst

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Part-Time Student, Help Desk Student Aide (4) * - Raritan Valley Community College

User Support Specialist III

Infrastructure Operations Manager (Public Safety)

System Programmer/Administrator IV (IdM Senior PAM Engineer)

Adjunct Instructor - Information Systems/Information Technology

PCSS Student Technician 2026 - 2027

MANAGER IST - Clinical Systems

Summer 2026 - PC Support Services Summer Technology Assistant 2026 (SHU student only)

Student Assistant (IT Support) 10 Vacancies

Esports Player Manager (RL) and Lab Assistant - PCSS - 2026/2027

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