POSITION SUMMARY
You will be responsible for the daily management of door-to-door shipments by ocean. The duties include providing quotes, making bookings with carriers, coordinating pickups and deliveries, customs clearance, filing AES, and handling other facets of international shipping.
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PRIMARY DUTIES & RESPONSIBILITIES
· Handle import shipment from start to finish, including but not limited to coordinate door-to-door deliveries, (FCL/LCL) with dispatch, truckers, shipment tracking, custom releases with Brokers in a timely manner
· Pricing/Quoting experience for all modes (ocean, rail, LCL, FCL, ground)
· Work with ocean carriers & co-loaders on global rate negotiations
· Managing and tracking multiple customers and their containers which include:
· Daily status updates to customers
· Troubleshooting
· Correspond via email with Overseas Agents, steam ship & airlines
· Coordinating and communicating with outside vendors
· Reconcile import files and accurate data input of import files in company computer systems
· Follow-up and finalize all import shipments with appropriate party
· Recommend potential products or services to customers
· Using a nationwide tracing system, trace every pending container. Monitor the on-water transit& once arrived the US, the rail movement of each FCL/LCL shipment
· Gather the information to prepare arrival notices with info from the origin & carriers, provide info to either our brokerage team or outside broker for customs clearance
· Upon clearance, work with CFS or Steamship to clear any originals docs requirements and/or payments
· Keep customers in constant communication with important milestones and if needed resolve any issues to insure smooth service
· Track and Trace Inbound Ocean shipments
· Ensure timely delivery of cargo to customer
· Process documents and issue arrival notices timely and accurately
· Ability to work with demanding deadlines from customers
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Technical
· Windows Operating System - Excel/Outlook
· Advanced computer knowledge/proficiency (Outlook, Microsoft Word, Excel, PowerPoint)
· Cargowise one knowledge – PREFERRED
Business
· Bachelor’s degree in Business, Supply Chain or a related field – PREFERRED
· Minimum of five (5) years’ experience with NVOCC/Freight Forwarding/Ocean Freight industry
· Minimum of two (2) years’ experience with NVOCC/Freight Forwarding industry – PREFERRED
· Thorough understanding of ocean shipment documentation process, - PLUS
· Possess excellent data entry skills and customer service skills with the ability
· Demonstrated critical thinking, using logic and reasoning to identify strengths, weaknesses, opportunities and risks, and identifying alternative solutions or approaches
· Proven ability to handle confidential information with discretion
· Experience with tariff sheets and rate contract
Human Relations
· Self-motivated and competitive with strong organizational and interpersonal skills
· Ability to motivate team members and offer constructive criticism
· Excellent leadership and indirect people management skills
· Proactive, aggressive, well-organized and hard working
· Able to work under pressure and solve problems independently
BENEFITS
· 401(k)
· 401(k) matching
· Dental insurance
· Health insurance
· Paid time off
· Referral program
· Vision insurance
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EXPERIENCE
· Ocean Imports: 5+ years (Preferred)
· Logistics Customer Service: 5+ years (Preferred)
· NVOCC/Freight Forwarding/Ocean Freight: 5+ years (Preferred)
· Team Supervisor: 3 year (Preferred)
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LANGUAGE
· Mandarin (Preferred)
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PHYSICAL REQUIREMENTS:
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
· Regularly required to walk, sit and stand for prolonged periods of time.
· Ability to reach with arms and hands; bend, kneel, crouch and/or crawl as well as the ability to see and hear.
· Ability to sit for long periods of time.
· Ability to move about in office and warehouse facilities.
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WORK ENVIRONMENT
(The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
· The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. The noise level in the work environment is typical of that of a warehouse. Incumbent may encounter frequent interruptions throughout the work day.
· The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
· The incumbent typically works in a warehouse environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of a warehouse. Incumbent may encounter frequent interruptions throughout the work day.
· The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 40 pounds.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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ADDITIONAL KNOWLEDGE, SKILLS, ABLITIES, AND PERSONAL ATTRIBUTES
· Ability to communicate effectively with co-workers and management
· Business acumen in supply chain business verticals
· Strong sound knowledge of Human Resources skills
· Demonstrated team player qualities
· Demonstrated ability to communicate effectively at all levels of the organization including the hourly workforce, first line supervision, senior management, as well as vendors.
· Understanding and support of company policies and procedures.
· Ability to read and interpret documents such as contracts, agreements, and procedure manuals as well as speak effectively before groups of customers and employees of the organization.
· Detail oriented and strong organizational skills; solid analytical ability.
· Strong computer knowledge/proficiency (Microsoft Word, Excel, PowerPoint)
· Energetic, with a positive attitude
· Self-confident and willing to take responsibility
· Role models the De Well Values, including the values which underpin how we achieve our goals:
▪ Customer Oriented ▪ Humility ▪ Entrepreneurial culture ▪ Teamwork ▪ Integrity ▪ Innovative ▪ Play to Win
Pay: From $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Walk me through how you would manage a trans-Atlantic ocean import shipment from origin in Europe through final delivery in the U.S. What are the critical checkpoints you would personally monitor?
- Tell me about a time you identified a billing, AR, or profitability issue in an operation you managed. What did you discover, what actions did you take, and what was the financial impact of the improvement?
- You inherit a team that is processing shipments but is inconsistent, reactive, and dependent on a few experienced employees. What would you do during your first 90 days to build a stronger and more scalable operation?
- One of our most important European customers has several containers delayed at a U.S. port, and the customer is extremely unhappy. Senior management is asking you for answers, while your team is telling you they don't have enough information yet. Walk me through exactly how you would handle this
- You discover that one of your largest customers is generating significant shipment volume but the account is consistently losing money because of operational costs, carrier rates, and accessorial charges. What would you do?
- Your European office, U.S. operations team, carrier, customs broker, and customer all have different priorities regarding the same shipment. How do you establish accountability and make sure everyone is working toward the same outcome
- What KPIs would you put in place to determine whether an ocean import operation is healthy, and how would you use those KPIs to improve the department?
- One of your largest customers consistently pays late and frequently disputes accessorial charges. How would you determine the root cause, protect the customer relationship, and improve the account’s payment performance?
- What was the largest book of business you managed? Approximately how many containers per month, how many customers, how many employees, and what was the approximate annual revenue or value of the operation?
- How have you managed demurrage and detention across multiple ocean carriers? Please walk me through the process you would put in place to monitor free time, identify potential charges before they accrue, dispute incorrect charges, and hold the appropriate parties accountable. Additionally, which ocean carriers charge in-gate detention in addition to terminal demurrage/rail storage, and how would you ensure your team identifies and manages that exposure?
Work Location: In person
