Top 35 Service desk manager Jobs in Edwardsville, Il

Service Desk Manager
iSuite —Granite City, IL
- $92,000 - $96,000 a year
- On call
- Computer science
- Computer Science
- Office
- Paid parental leave
- Paid holidays
Quick Apply
3d
IT Manager
TOUCHETTE —Collinsville, IL
- $69.71 - $78.65 an hour
- Weekends as needed
- Bachelor of Science
- HIPAA
- 3 years
Quick Apply
Deskside Team Lead - WashU IT
Washington University in St. Louis —St. Louis, MO
- $27.21 - $43.56 an hour
- Online Application
- Writing skills
- Pass drug screening
- Mid-level
- Commuter assistance
- Employee assistance program
IT Associate I - Service Desk
Stifel —St. Louis, MO
- Full-time
- Microsoft Outlook
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Service Coordinator
Tech Electronics —St. Louis, MO
- Full-time
- Computer science
- Computer Science
- Pass drug screening
- Health insurance
- Tuition reimbursement
Quick Apply
3h
Data Processing Manager (Water)
City of St. Louis —St. Louis, MO
- $89,414 - $134,108 a year
- Full-time
- Computer Science
- 5 years
- Basic math
5d
IT Associate II-Service Desk-Alt Sched - Day Shift
Stifel —St. Louis, MO
- Extended hours
- Microsoft Outlook
- Mid-level
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Project Manager I, Advancement Systems - University Advancement
Washington University in St. Louis —St. Louis, MO
- $65,900 - $112,700 a year
- Online Application
- Customer service
- Pass drug screening
- Mid-level
- Commuter assistance
- Employee assistance program
Director IT Asset Management (Hybrid) - WashU IT
Washington University in St. Louis —St. Louis, MO
- $110,300 - $194,200 a year
- Online Application
- Hybrid work
- Writing skills
- Pass drug screening
- Office
- Commuter assistance
- Employee assistance program
ISO Customer Service Manager
Heniff Transportation Systems, LLC —St. Louis, MO
- Full-time
- Microsoft Outlook
- Computer literacy
- English
- Paid holidays
- Disability insurance
Systems Project Leader (ITSA) - Promotional Only
City of St. Louis —St. Louis, MO
- $85,150 - $127,712 a year
- Full-time
- Google Workspace
- Computer Science
- 5 years
6d
Network Operations Technical Service Desk Lead
Global Enterprise Services, LLC —Swansea, IL
- Evening shift
- Mid-level
- Bachelor's degree
- Travel
Quick Apply
EUS Manager Technical Services (Hybrid) - WashU IT Security & Access
Washington University in St. Louis —St. Louis, MO
- $84,200 - $148,500 a year
- Online Application
- Hybrid work
- Pass drug screening
- HIPAA
- Office
- Commuter assistance
- Employee assistance program
6d
16224 - Business Consultant - St Louis, MO
Distro —St. Louis, MO
- $60,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
5d
Enterprise Application Administrator
Augustine Institute Inc —Florissant, MO
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
CREATIVE EXPERIENCE ASSISTANT - RFT
St Louis Public Library —St. Louis, MO
- $41,064 a year
- Full-time
- Computer literacy
- Writing skills
- Windows
- Paid holidays
- Health insurance
Quick Apply
PUBLIC TECHNOLOGY ASSISTANT - RPT
St Louis Public Library —St. Louis, MO
- From $18.67 an hour
- Part-time
- Writing skills
- High school diploma or GED
- Presentation skills
- Paid holidays
- Health insurance
Quick Apply
Senior Program Planner - Enterprise Security Capital Planning and Systems Integration - Enterprise Physical Operations
Washington University in St. Louis —St. Louis, MO
- $84,200 - $148,500 a year
- Online Application
- Pass drug screening
- System design
- Office
- Commuter assistance
- Employee assistance program
Systems Administrator
GRVTY —St. Louis, MO
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Network Administrator (SATCOM)
C3EL —Scott AFB, IL
- Weekends as needed
- Mid-level
- High school diploma or GED
- 2 years

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Service Desk Manager

iSuite
Granite City, IL

Quick Apply

Job Details

$92,000 - $96,000 a year
3 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance

Qualifications

Vendor relationship building
ITIL Foundation
Managing technical support teams
Customer communication
Fiscal management
ITIL Certification
Data analysis reporting
Managing teams in a customer support role
Team leadership
Coaching
Contract management experience in technology
Metrics Reporting
Incident Escalation
Supplier relationship improvement
Key Performance Indicators
Supervising experience
Customer support ticket management
Vendor relationship management
Technology budget management
Contracts
Vendor contract management
Management reporting
Microsoft 365 support
Cross-functional collaboration
ITIL implementation
PowerShell
Shell Scripting
Cross-functional communication
Operational budget management
Active Directory management

Full Job Description

Information TechnologyOpportunity: Service Desk Manager

iSuite L.L.C. is seeking a qualified professional to join our Information Technology team. iSuite is a business support services organization formed in 2023. The organization provides business development and pursuit, estimating, safety, accounting, human resources, information technology, marketing, and training services to clients within the Architecture, Engineering, Construction (A/E/C) industry.

This shared-services company supports the IMI business units and provides a uniform, employee-based culture founded on our Support the Build mentality. This mentality aligns with our employee-owned company so that all personnel take an owner’s mindset approach to our business. iSuite is headquartered in Nashville, TN and has branches in Granite City, IL, Chesterfield, MO and Charlotte, NC.

We are currently looking for a Service Desk Manager to join our Information Technology team located at our headquarters in Granite City, IL. Our ideal candidate for a Service Desk Manager is someone who has 5+ years of experiencece in IT support with at least 2 years in a ServiceDesk lead or supervisory role.

Primary responsibilities for iSuite’s Service Desk Manager include:

Lead and develop the ServiceDesk team, including the ServiceDesk Lead, ServiceDesk Analysts, and any Tier 2 support staff; own hiring, onboarding, performance management, and career development
Define and maintain the ServiceDesk SLA, OLA, and KPI framework; set targets for response, resolution, CSAT, FCR, abandonment, and backlog age, and report performance to IT leadership
Own the HaloPSA platform configuration, integrations, workflows, and reporting; manage the vendor relationship and contract renewal cycle
Build and defend the annual ServiceDesk operating budget including labor, ITSM tooling, training, and hardware refresh; track and report variance
Drive continual service improvement initiatives such as knowledge base maturity, self-service portal expansion, and ticket automation; measure and report outcomes
Ensure consistent service quality across all office locations and remote staff; coordinate with the Traveling Support Specialist and site leaders on new office go-lives
Establish and enforce queue management, escalation, and on-call procedures; resolve cross-team escalations and drive root-cause analysis on recurring or high-impact incidents
Partner with adjacent IT functions (Network, Cybersecurity, Modern Workplace, Asset Administration) on cross-team workflows and shared metrics
Represent the ServiceDesk in IT leadership meetings and to executive stakeholders; communicate service health, risks, and improvement plans clearly and proactively
Maintain compliance with internal policies, frameworks (ITIL, CIS Controls), and audit requirements affecting ServiceDesk operations
Coach team members on customer communication, SLA discipline, and documentation quality; lead regular team meetings, 1:1s, and performance reviews
Coordinate vendor and third-party support escalations to ensure timely resolution and proper cost management

Primary qualifications for iSuite’s Service Desk Manager include:

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field, or equivalent hands-on experience
5+ years in IT support with at least 2 years in a ServiceDesk lead or supervisory role; demonstrated track record managing SLAs, customer satisfaction, and a multi-technician team
Strong working knowledge of ITSM platforms (HaloPSA preferred; ConnectWise or ServiceNow acceptable); Active Directory and Microsoft 365 administration fundamentals; PowerShell scripting at a working level; reporting and KPI design; budget management; vendor and contract management; ITIL service management principles
Calm under pressure; strong written and verbal communication; sound judgment on escalation and prioritization; coaching mindset; data-driven decision making; ability to influence across IT functions and with executive stakeholders
Certifications: SDI Service Desk Manager (SDM v9) or HDI Support Center Manager required within 12 months of hire; ITIL 4 Foundation required (Practitioner or Specialist credentials preferred); A+, Network+, AZ-900, or MS-900 a plus

COMPENSATION AND BENEFITS:

Salary Range: $92,000 - $96,000
Employee Stock Ownership Program
Discretionary Annual Bonus'
Health Insurance
Dental Insurance
Vision Insurance
401k with Discretionary Company Contributions
Paid Time Off (Vacation; Sick Time)
Paid Company Holidays
Paid Parental Leave
Tuition Reimbursement Program
Employee Assistance Program
Gym Reimbursements

DIVERSITY:

Our commitment to diversity and inclusion starts with us. The IMI companies strive to build a team that is truly reflective of the communities we serve in every level of our business. We know that when diverse minds and perspectives come together, the possibilities are limitless.

WHY iSuite L.L.C?

At the IMI companies, we don’t just admire thinking outside of the box, we encourage it. IMI knows that to tackle the challenging projects we are faced with every day takes a team of creative problem solvers who aren’t afraid to be bold. Which is why IMI companies work every day to create a work environment that gives back to our employees. Our family-first approach and commitment to work-life balance are just a couple of the things that make the IMI companies an ideal career destination.

Our philosophy is to hire talented people, provide them with the training, tools, and resources to be successful, empower them to go and contribute to the success of the company, and to reward performance. If you’re ready to be a part of our team AND a part of our solution, APPLY TODAY!

EOE/M/F/V/D

Quick Apply

Refine Your Search

service desk manager jobs in edwardsville, il

Service Desk Manager

IT Manager

Deskside Team Lead - WashU IT

IT Associate I - Service Desk

Service Coordinator

Data Processing Manager (Water)

IT Associate II-Service Desk-Alt Sched - Day Shift

Project Manager I, Advancement Systems - University Advancement

Director IT Asset Management (Hybrid) - WashU IT

ISO Customer Service Manager

Systems Project Leader (ITSA) - Promotional Only

Network Operations Technical Service Desk Lead

EUS Manager Technical Services (Hybrid) - WashU IT Security & Access

16224 - Business Consultant - St Louis, MO

Enterprise Application Administrator

CREATIVE EXPERIENCE ASSISTANT - RFT

PUBLIC TECHNOLOGY ASSISTANT - RPT

Senior Program Planner - Enterprise Security Capital Planning and Systems Integration - Enterprise Physical Operations

Systems Administrator

Network Administrator (SATCOM)

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