Top 1212 Patient access representative Jobs in El Monte, Ca

Customer Service Representative Lead (Bilingual Mandarin)
Clever Care Health Plan —Arcadia, CA
- $26.15 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- On-the-job training
Enrollment Representative
Champion Health Plan —Long Beach, CA
- From $23 an hour
- Overtime
- Background check
- Spanish
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $22.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Russian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Patient Service Advocate II
AltaMed Health Services Corporation —El Monte, CA
- $25.00 - $29.38 an hour
- Full-time
- Background check
- Spanish
- BLS Certification
- 403(b) matching
- Paid holidays
Receptionist - Primary Care - Full Time - Days - 8hr West Covina (Pavilion)
Emanate Health —West Covina, CA
- $23.00 - $34.50 an hour
- 8 hour shift
- Primary Care
- High school diploma or GED
- Clinic
Quick Apply
5d
Receptionist - Primary Care - Full Time - Days - 8hr West Covina (Pavilion) West Covina, California
Emanate Health —West Covina, CA
- $23.00 - $34.50 an hour
- 8 hour shift
- Primary Care
- High school diploma or GED
- Clinic
Patient Services Advocate II
AltaMed Health Services Corporation —West Covina, CA
- $25.00 - $29.38 an hour
- Full-time
- Background check
- Spanish
- BLS Certification
- 403(b) matching
- Paid holidays
Medical Receptionist (Baldwin Park - Temp Position)
EL PROYECTO DEL BARRIO INC —Baldwin Park, CA
- $22.71 - $27.26 an hour
- Full-time
- Spanish
- CPR Certification
- Computer literacy
- Mileage reimbursement
Quick Apply
8d
Admissions Coordinator (SNF)
Confidential —San Gabriel Valley, CA
- $25 - $28 an hour
- Full-time
- Skilled nursing facility
- Mid-level
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
10d
Dental Receptionist
El Monte Dental Office —El Monte, CA
- From $17 an hour
- Part-time
- Spanish
- Dental office
- Customer service
- Paid time off
Quick Apply
Part-Time Front Desk Patient Coordinator
Confidential —Glendale, CA
- $19 - $23 an hour
- Part-time
- Surgery
- 1 year
- Medical terminology
- Paid training
- Employee discount
Quick Apply
9d
Patient Access Rep II - Patient Access Contact Center - Breast Center - Full-Time, Remote Eligible, Days
Cedars-Sinai —Los Angeles, CA
- $25.00 - $37.74 an hour
- 8 hour shift
- Remote
- Hospital
- HIPAA
- Mid-level
13d
Patient Support Representative
Azul Vision —Pasadena, CA
- $23 - $24 an hour
- 8 hour shift
- Up to 50% travel
- Computer literacy
- Mid-level
Quick Apply
10d
Receptionist
PDS Health —Whittier, CA
- $17 - $24 an hour
- Full-time
- Dental office
- Computer literacy
- Local
- Health insurance
- Dental insurance
Bed Control Representative - Registration - Full Time - Mid Shift - 8hr QVH West Covina, California
Emanate Health —West Covina, CA
- $23.00 - $34.50 an hour
- 8 hour shift
- Hospital
- Customer service
- High school diploma or GED
3d
Patient Services Advocate II - Dental - Temp
AltaMed Health Services Corporation —El Monte, CA
- $25.00 - $29.38 an hour
- Full-time
- Background check
- Spanish
- Dental office
- 403(b) matching
- Paid holidays
11d
Patient Service Representative
EL PROYECTO DEL BARRIO INC —Baldwin Park, CA
- $23.84 - $33.38 an hour
- Full-time
- Spanish
- CPR Certification
- Computer literacy
- Mileage reimbursement
Quick Apply
3d
Patient Concierge/Front Desk
Bespoke Dermatology & Aesthetics —Arcadia, CA
- $18 - $24 an hour
- Full-time
- Medical-Surgical
- Entry level
Quick Apply

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Customer Service Representative Lead (Bilingual Mandarin)

Clever Care Health Plan -
Arcadia, CA

Apply Now

Job Details

Full-time
$26.15 - $30.53 an hour

Benefits

On-the-job training

Qualifications

Managing teams in a customer support role
Team leadership
High school diploma or GED
Typing

Full Job Description

Must be available to work from 11:30AM to 8:00PM.
This position operates on a hybrid work schedule. Candidate must reside in Los Angeles or Orange County.

Are you ready to make a lasting impact and transform the healthcare space? We are one of Southern California’s fastest-growing Medicare Advantage plans with an incredible 112% year-over-year membership growth.

Who Are We? ✨

Clever Care was created to meet the unique needs of the diverse communities we serve. Our innovative benefit plans combine Western medicine with holistic Eastern practices, offering benefits that align with our members’ culture and values.

Why Join Us?

We’re on a mission! Our rapid growth reflects our commitment to making healthcare accessible for underserved communities. At Clever Care, you’ll have the opportunity to make a real difference, shape the future of healthcare, and be part of a fast-moving, game-changing organization that celebrates diversity and innovation.

Job Summary

Member Advocate Team Leader are amongst the main point of contact at Clever Care; interfacing with members, prospective members, providers, brokers, and vendors. A successful Member Advocate Team Leader is polite, courteous, able to solve problems quickly and effectively, and focused on providing a positive and lasting impression.

Member Advocate Team Leaders are expected to oversee the Member Services Team, providing direct coaching and feedback to ensure quality. They are also expected to delegate tasks and set deadlines for the team.

Member Advocate Team Leaders are expected to assess the needs of the caller and determine, based on strong operational understanding, the most appropriate and effective course of action.

Member Advocate Team Leaders are also expected to develop educational training material in language and organize and facilitate training sessions for new Member Advocates in language, as well as other departments within the company as related to member service.

Member Advocate Team Leaders are expected to facilitate in the development and achievement of language line based call measures within their own language pod, individually and collectively.

Member Advocate Team Leaders also play an integral role in the hiring of Member Advocates as it relates to passing language requirements.

Functions & Job Responsibilities

Educates members, family, providers and caregivers regarding benefits and plan options.
Accurately explains benefits and plan options in person, via email, or telephonically.
Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
Provides follow-up with members by clarifying the customer’s issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
Participates heavily in member calling projects as assigned by management to support the overall Clever Care goal of membership retention. They will also be responsible for managing and maintaining campaign success within their language pod.
Follows policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.
Follows all appropriate Federal and State regulatory requirements and guidelines applicable to Clever Care Health Plan operations, as documented I company policies and procedures. Follows all HIPAA requirements.
Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals.
Ability to work in an environment where continuous coaching and feedback is the standard practice.
Demonstrated critical thinking and problem-solving skills to get to the heart of the member’s issue.
From start to finish, they are responsible for onboarding and training new representatives.
Identify and actively drive training and development team changes, processes, staffing, and training needs.
Performs inbound and outbound support for escalated callers via phone and email to de-escalate and manage challenging situations and circumstances.
Closes gaps in care.
Conducts telephonic enrollments for prospective members.
Participates in various webinars and training offered by Medicare Learning Network, AHIP, etc. to further advance their knowledge.
Represents the Member Service department at various in person events hosted by the Plan
Respond to inquiries sent through the customer service email and fax
Upon approval from management, may be able to work remotely

Qualifications

Education and Experience

High school diploma or equivalent, Bachelor’s Degree preferred.
At least 3 years customer service experience, preferably in healthcare management and/or a call center setting. 1 of those years must be with an MAPD plan.
At least 1 year experience in a supervisory or lead role, preferably in healthcare management and/or a call center setting
Bilingual in Cantonese, Mandarin, Vietnamese or Korean is required
Must pass comprehensive exam on Clever Care benefits and policies, as well as CMS guidelines.

Skills

Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations
Exceptional customer service skills, including verbal and written communication
Strong active listening skills
Ability to collaborate and be a team player
Must be a quick learner
Ability to remain calm and courteous when handling upset members and offering solutions to their problems and knowing when to escalate the call
Ability to listen, talk, and type at the same time.
Proficiency with Microsoft Office (Word, Excel, Outlook)
Type 40 wpm. 60 wpm preferred.

Other:

Must be able to work weekends from October-March

Wage Range: $26.15 to $30.53 per hour

Physical & Working Environment.

Physical requirements needed to perform the essential functions of the job, with or without reasonable accommodation:

Must be able to travel when needed or required
Ability to operate a keyboard, mouse, phone and perform repetitive motion (keyboard); writing (note-taking)
Ability to sit for long periods; stand, sit, reach, bend, lift up to fifteen (15) lbs.

Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly.

Work is performed in an office environment and/or remotely. The job involves frequent contact with staff and public. May occasionally be required to work irregular hours based on the needs of the business.

Clever Care Health Plan is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

Salary ranges posted on the job posting are based on California wages. Salary may be higher or lower depending on the candidate’s state residency.

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Refine Your Search

patient access representative jobs in el monte, ca

Customer Service Representative Lead (Bilingual Mandarin)

Enrollment Representative

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

Russian-English Bilingual Healthcare Customer Service Representative - Remote in California

Member Service Representative

Patient Service Advocate II

Receptionist - Primary Care - Full Time - Days - 8hr West Covina (Pavilion)

Receptionist - Primary Care - Full Time - Days - 8hr West Covina (Pavilion) West Covina, California

Patient Services Advocate II

Medical Receptionist (Baldwin Park - Temp Position)

Admissions Coordinator (SNF)

Dental Receptionist

Part-Time Front Desk Patient Coordinator

Patient Access Rep II - Patient Access Contact Center - Breast Center - Full-Time, Remote Eligible, Days

Patient Support Representative

Receptionist

Bed Control Representative - Registration - Full Time - Mid Shift - 8hr QVH West Covina, California

Patient Services Advocate II - Dental - Temp

Patient Service Representative

Patient Concierge/Front Desk

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