Top 482 Director of customer service Jobs in El Paso, Tx

Compliance Risk Management Director
Project Vida Health Center —El Paso, TX
- Full-time
- Background check
- Nursing
- Office
- Health insurance
- Paid time off
Quick Apply
Regional Transitional Maintenance Director
CWS Apartment Homes, LLC —Texas
- $95,000 - $105,000 a year
- Full-time
- Carpentry
- Microsoft Outlook
- Computer literacy
- Paid parental leave
- Health savings account
Quick Apply
Director
Texas Tech Unv Hlth Sci Ctr El Paso —El Paso, TX
- Office
- Contracts
- Senior level
Senior Managing Director
Texas Tech Unv Hlth Sci Ctr El Paso —El Paso, TX
- Outpatient experience
- Clinic
- Outpatient
Assistant Director of Open Records and Contract Administration
University of Texas at El Paso —El Paso, TX
- Weekends as needed
- Office
- 3 years
- Databases
- Paid holidays
- Disability insurance
Director of Media Production
University of Texas at El Paso —El Paso, TX
- Weekends as needed
- Marketing
- 3 years
- Master's degree
- Paid holidays
- Disability insurance
DIRECTOR OF CLINICAL ADMINISTRATION
Centro San Vicente —El Paso, TX
- Full-time
- Nursing
- Primary Care
- Master's degree
Quick Apply
11d
Director of Community Relations
Emergence Health Network —El Paso, TX
- $38.92 an hour
- Full-time
- Clean driving record
- Marketing
- Pass drug screening
6h
Program Director
Alzheimer's Association —El Paso, TX
- $63,100 - $80,500 a year
- Weekends as needed
- Spanish
- Clean driving record
- 7 years
- Paid holidays
- Disability insurance
Assistant Director
Texas Tech Unv Hlth Sci Ctr El Paso —El Paso, TX
- Senior level
13d
Managing Director of Staff Benefits and Wellness (Immediate Opening)
IDEA Public Schools —El Paso, TX
- $119,000 - $142,800 a year
- Urgently hiring
- Microsoft Excel
- 5 years
- Computer literacy
- Disability insurance
- Health insurance
13d
Customer Service Supervisor
General Dynamics Information Technology —El Paso, TX
- $55,003 - $74,415 a year
- Hybrid work
- 5 years
- High school diploma or GED
- Analysis skills
- Paid time off
- 401(k) matching
Assistant Program Director
Chicanos Por La Causa —El Paso, TX
- Full-time
- Spanish
- 5 years
- English
- Health savings account
- Paid holidays
6d
Customer Services Representative (El Paso)
Texas Workforce Commission —El Paso, TX
- $3,217.54 a month
- Online Application
- Hybrid work
- Microsoft Word
- Spanish
- Microsoft Excel
- Health insurance
- 401(k)
Regional GOTV Director
Texas Democratic Party —El Paso, TX
- $6,000 a month
- Full-time
- Computer literacy
- Driver's License
- Children
- Health insurance
- Dental insurance
Quick Apply
7d
Social Services Director
Avir at Montana —El Paso, TX
- Full-time
- Mid-level
- Master's degree
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
14d
Director of Information Security (Immediate Opening)
IDEA Public Schools —El Paso, TX
- $108,100 - $128,600 a year
- Weekends as needed
- Remote
- 6 years
- Ability to lift 50 pounds
- Analysis skills
- Disability insurance
- Health insurance
Administrative Director of Critical Care
Del Sol Medical Center —El Paso, TX
- Full-time
- Critical & Intensive Care
- Senior level
- Leadership
- Employee stock purchase plan
- Disability insurance
Quick Apply
Customer Service Administrator 2
Southeastern Freight Lines —El Paso, TX
- $21.55 - $26.51 an hour
- Full-time
- Background check
- Microsoft Outlook
- Pass drug screening
8d
Activities Director
EL PASO CONTINUING CARE CENTER LTD CO —El Paso, TX
- Full-time
- English
- Mid-level
- 2 years
- Continuing education credits
- Paid holidays
Quick Apply

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Compliance Risk Management Director

Project Vida Health Center -
El Paso, TX

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Paid time off
403(b)

Qualifications

Medicare
Healthcare Administration
CMS
CMS regulatory compliance
Bachelor's degree
Health insurance knowledge
Public Health
Medicare regulations
Centers for Medicare & Medicaid Services (CMS) billing regulations
Medicaid regulations
Medicaid
Business Administration
General management
Hospital experience

Full Job Description

Position Summary

The Compliance Director is responsible for developing, implementing, and overseeing Project VIDA Health Center's Corporate Compliance Program. The Director ensures organizational compliance with all applicable federal, state, and local laws, Health Resources and Services Administration (HRSA) Health Center Program requirements, Centers for Medicare & Medicaid Services (CMS) regulations, HIPAA Privacy and Security Rules, Office of Inspector General (OIG) guidance, OSHA standards, and other regulatory requirements governing federally qualified health centers (FQHCs).

The Compliance Director serves as a strategic advisor to executive leadership and the Board of Directors, promoting a culture of ethics, integrity, accountability, and continuous quality improvement while minimizing organizational risk.

Essential Duties and Responsibilities

Compliance Program Administration

Develop, implement, maintain, and evaluate the organization's Corporate Compliance Program.
Ensure compliance with HRSA Health Center Program requirements, Uniform Guidance (2 CFR Part 200), Medicaid and Medicare regulations, federal grant requirements, and applicable state laws.
Maintain compliance with the OIG's Compliance Program Guidance for Health Centers.
Conduct annual compliance risk assessments and develop mitigation strategies.
Monitor regulatory changes and communicate operational impacts to leadership.

Regulatory Compliance

Oversee compliance with:
HIPAA Privacy, Security, and Breach Notification Rules
HRSA Compliance Manual requirements
CMS Conditions of Participation and billing regulations
OSHA workplace safety standards
Federal and state employment laws
FTCA risk management requirements, when applicable
Federal grant and contract compliance
State licensing and accreditation requirements

Auditing and Monitoring

Develop an annual compliance audit and monitoring plan.
Coordinate internal and external audits.
Review coding, billing, documentation, and reimbursement practices for compliance.
Analyze audit findings and implement corrective action plans.
Monitor completion of corrective actions and report progress to leadership.

Investigations

Administer the organization's compliance reporting and whistleblower processes.
Investigate allegations of fraud, waste, abuse, privacy violations, and ethical concerns.
Recommend corrective actions and disciplinary measures when appropriate.
Coordinate reporting to regulatory agencies as required.

Education and Training

Develop and deliver compliance education for employees, providers, volunteers, contractors, and Board members.
Coordinate annual mandatory training on HIPAA, fraud, waste and abuse, OSHA, and organizational policies.
Promote a culture of compliance through ongoing education and communication.

Policy Development

Develop, review, and update compliance-related policies and procedures.
Collaborate with Human Resources, Clinical Operations, Finance, Information Technology, and Quality Improvement to ensure policy consistency.

Reporting

Prepare regular compliance reports for the CEO, executive leadership, Compliance Committee, and Board of Directors.
Track and report compliance metrics, trends, audit results, investigations, and risk mitigation activities.
Support HRSA Operational Site Visits (OSVs), financial audits, and regulatory surveys.

Leadership

Chair or support the Compliance Committee.
Collaborate with Quality Improvement, Risk Management, and Information Security to strengthen organizational performance.
Serve as the organization's subject matter expert on regulatory compliance and ethics.

Qualifications

Education

Bachelor’s degree in healthcare administration, Nursing, Public Health, Business Administration, Law, or a related field required.

Experience

Minimum of three years of progressive healthcare compliance experience.
Minimum of five years of management or leadership experience.
Experience in a Federally Qualified Health Center (FQHC), community health center, hospital, or integrated healthcare system strongly preferred.
Experience with HRSA compliance, federal grants, Medicare, Medicaid, and healthcare reimbursement required.

Preferred Certifications

Certified in Healthcare Compliance (CHC)
Certified Compliance & Ethics Professional (CCEP)
Certified Professional in Healthcare Risk Management (CPHRM)

Knowledge, Skills, and Abilities

Thorough knowledge of HRSA Health Center Program requirements.
Knowledge of HIPAA Privacy and Security Rules.
Knowledge of OIG Compliance Program Guidance.
Knowledge of Medicare, Medicaid, and third-party payer regulations.
Familiarity with FTCA risk management requirements.
Strong understanding of healthcare billing, coding, documentation, and reimbursement compliance.
Excellent analytical, investigative, and problem-solving skills.
Strong leadership, organizational, and communication abilities.
Ability to maintain confidentiality and exercise sound judgment.
Proficiency with Microsoft Office, electronic health records (EHRs), and compliance tracking systems.

Performance Indicators

Successful completion of annual compliance work plan.
Timely resolution of compliance investigations.
Positive audit and survey outcomes.
Completion of mandatory compliance training by all employees.
Reduction in compliance deficiencies and corrective action completion rates.
Timely submission of regulatory reports.
Effective Board and executive compliance reporting.

Working Conditions

Office environment with regular interaction across clinical and administrative departments.
Occasional travel between Project VIDA locations and to training or regulatory meetings.
May require evening attendance at Board or committee meetings.
Ability to maintain confidentiality while handling sensitive information.

Benefits:

403(b)
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

director of customer service jobs in el paso, tx

Compliance Risk Management Director

Regional Transitional Maintenance Director

Director

Senior Managing Director

Assistant Director of Open Records and Contract Administration

Director of Media Production

DIRECTOR OF CLINICAL ADMINISTRATION

Director of Community Relations

Program Director

Assistant Director

Managing Director of Staff Benefits and Wellness (Immediate Opening)

Customer Service Supervisor

Assistant Program Director

Customer Services Representative (El Paso)

Regional GOTV Director

Social Services Director

Director of Information Security (Immediate Opening)

Administrative Director of Critical Care

Customer Service Administrator 2

Activities Director

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