Top 66 It Jobs in El Paso, Tx

Help Desk Engineer
Brown Jordan —El Paso, TX
- $75,000 - $80,000 a year
- Weekends as needed
- Spanish
- Azure
- English
- Health savings account
- Health insurance
Quick Apply
10d
Maintenance Supervisor
Leidos —Fort Bliss, TX
- $82,550 - $149,225 a year
- Full-time
- Customer service
- CDL A
- Windows
- On-the-job training
2d
Information Technology (IT) Support Specialist
SOUTHWEST UNIVERSITY AT EL PASO —El Paso, TX
- From $13 an hour
- Full-time
- Classroom
- Spanish
- Computer science
- Health insurance
- Dental insurance
Quick Apply
19h
IT Support Senior Technician
Texas Tech Unv Hlth Sci Ctr El Paso —El Paso, TX
- Senior level
8d
Information Technology Specialist
GCX Healthcare Solutions —El Paso, TX
- Weekends as needed
- Word processing
- Mid-level
- Communication skills
Quick Apply
7d
Analyst (Support & Operations)
HCLTech —El Paso, TX
- Mid-level
IT Specialist 1/IT Support Assistant, 2 - C
Telos Corporation —Clint, TX
- Full-time
- Customer service
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
IT Technician / IT Specialist
LEH. Homes —El Paso, TX
- From $37,000 a year
- Full-time
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
IT Operations Manager
RAIZ FEDERAL CREDIT UNION —El Paso, TX
- $72,840 - $109,259 a year
- Computer science
- Computer Science
- Office
Quick Apply
9d
Simulation Networking Technician
University of Texas at El Paso —El Paso, TX
- $55,000 a year
- Weekends as needed
- Anatomy knowledge
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
6d
IT Systems Administrator
Technimark —El Paso, TX
- Microsoft Excel
- Mid-level
- Windows
Quick Apply
Sr Analyst
HCLTech —El Paso, TX
- From $82,000 a year
- Research
- Mid-level
- Organizational skills
13d
IT Support Assistant, 2
Telos Corporation —Butterfield, TX
- Full-time
- Customer service
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Tier 1 Help Desk Technician - El Paso TX
SteerBridge —El Paso, TX
- $33,000 - $33,600 a year
- Background check
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
VP of Information Technology
FIRSTLIGHT FEDERAL CREDIT UNION —El Paso, TX
- $180,663.62 - $240,884.82 a year
- Full-time
- Computer science
- Computer Science
- Office
3d
Onsite IT Manager/Program Manager-C
Telos Corporation —Clint, TX
- $112,569.60 - $168,833.60 a year
- Full-time
- Engineering
- System design
- Windows
- Health insurance
- Dental insurance
IT SFCS Specialist
Wiwynn International Corporation —El Paso, TX
- From $55,800 a year
- Extended hours
- Computer science
- Computer Science
- Customer service
- Health savings account
- Health insurance
Quick Apply
7d
Payroll Support Rep
ADP —El Paso, TX
- Extended hours
- Computer literacy
- Research
- Mid-level
- 401(k)
Computer Operator
Resolution Think —El Paso, TX
- Weekends as needed
- Research
- Mid-level
- High school diploma or GED
Quick Apply
Helpdesk Technician (MSP)
Makios Technology —El Paso, TX
- $15 - $17 an hour
- Overtime
- Mid-level
- Ability to lift 50 pounds
- Associate's degree
- Health savings account
- Health insurance
Quick Apply

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Help Desk Engineer

Brown Jordan
El Paso, TX

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year
10 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Spanish
Azure
MCP
Enterprise software
English
Microsoft Office
AWS
Bachelor's degree
Computer management
Video conferences (communication methods)
CompTIA Security+
CompTIA A+
Intune

Full Job Description

Job Title: Help Desk Engineer
Department: IT
Reports To: IT Manager
Location: Onsite EPDC

Position Summary

The Help Desk Engineer serves as a senior technical resource responsible for end-user support, systems administration, and infrastructure troubleshooting across the organization. This role goes beyond traditional desk functions — the ideal candidate takes ownership of complex technical issues, drives process improvements, and serves as a key escalation point for the IT environment.

The Help Desk Engineer must be comfortable working in a fast-paced, multi-site environment and capable of communicating technical concepts clearly to both English- and Spanish-speaking users. This position requires 24/7 on-call availability to support business-critical systems and minimize downtime across all locations.

End-User Support & Escalation

Provide first-, second-, and third-level technical support to onsite and remote users in both English and Spanish
Serve as the escalation point for complex or critical issues that exceed frontline support capabilities
Respond to, prioritize, troubleshoot, and resolve support requests via ticketing system, phone, email, chat, and in-person
Maintain proactive communication with end users and set clear resolution expectations
Be available 24/7 on call for after-hours, weekend, and emergency support situations

Endpoint & Account Administration

Provision and manage user accounts across Active Directory, Microsoft 365, and enterprise applications
Configure and deploy workstations, laptops (Windows and Mac), mobile devices, and peripherals
Lead OS imaging, deployment strategies, and device lifecycle management programs
Administer email environments including mailbox management, mail flow rules, and non-delivery diagnostics

Systems, Security & Infrastructure

Monitor, investigate, and respond to system alerts including disk capacity, malware events, patch failures, and performance degradation
Lead malware remediation efforts and manage endpoint security tooling
Troubleshoot and maintain antivirus agents, patch management pipelines, and system processes
Support network connectivity including printing, Wi-Fi, IP telephony, DHCP, DNS, and VPN
Assist with server-level troubleshooting and basic infrastructure support in coordination with senior IT staff

Engineering, Projects & Continuous Improvement

Lead and contribute system upgrades, office technology rollouts, and infrastructure improvements
Develop and maintain knowledge base documentation, SOPs, and internal IT procedures
Identify recurring issues and proactively implement solutions to reduce ticket volume and improve system reliability

Experience

Bachelor’s Degree
4–6 years of experience in Help Desk, Desktop Support, or IT Engineering roles with progressive responsibility
Bilingual proficiency in English and Spanish (spoken and written) — required
AI-literate and comfortable leveraging AI-enabled tools to improve troubleshooting efficiency, documentation quality, and service delivery
Experience supporting Windows and macOS in a domain environment
Strong working knowledge of Active Directory, Microsoft 365, Exchange Online, DNS, and Group Policy
Solid understanding of networking fundamentals (DHCP, Wi-Fi, DNS, RADIUS, TCP/IP, VPN)
Proven experience with endpoint imaging, device deployment, and lifecycle management
Ability to manage multiple concurrent priorities and perform under pressure
Excellent customer service, communication, and documentation skills
Must be available for 24/7 on-call rotation, including nights, weekends, and holidays

Technical Skills

· CompTIA A+, Network+, Security+, or Microsoft certifications (MCP, MCSA, or equivalent)
· Experience supporting video conferencing, AV systems, and collaboration technology
· Hands-on experience with endpoint management platforms (Intune, JAMF, Kandji, SCCM, etc.)
· Exposure to server administration, virtualization, or cloud environments (Azure, AWS)

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Application Question(s):

Are you available for a 24/7 on-call rotation, including nights, weekends, and holidays?
Do you have a solid understanding of networking fundamentals (DHCP, Wi-Fi, DNS, RADIUS, TCP/IP, VPN)?

Education:

Bachelor's (Required)

Experience:

IT Engineering: 4 years (Required)

Language:

Spanish (Required)

Ability to Commute:

El Paso, TX 79905 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it jobs in el paso, tx

Help Desk Engineer

Maintenance Supervisor

Information Technology (IT) Support Specialist

IT Support Senior Technician

Information Technology Specialist

Analyst (Support & Operations)

IT Specialist 1/IT Support Assistant, 2 - C

IT Technician / IT Specialist

IT Operations Manager

Simulation Networking Technician

IT Systems Administrator

Sr Analyst

IT Support Assistant, 2

Tier 1 Help Desk Technician - El Paso TX

VP of Information Technology

Onsite IT Manager/Program Manager-C

IT SFCS Specialist

Payroll Support Rep

Computer Operator

Helpdesk Technician (MSP)

I want to receive the latest job alert for it in el paso, tx

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