Top 1892 Service associate Jobs in El Paso, Tx

Call Center Supervisor
Elovate —El Paso, TX
- $55,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Quality control
- Dental insurance
- 401(k)
13d
Field Operations Specialist - Human Services Program - El Paso, Texas
The Workforce Group —El Paso, TX
- $30 - $33 an hour
- Weekends as needed
- Background check
- Spanish
- Ability to walk for extended periods
Quick Apply
Clinic Admissions Associate
Action Behavior Centers —El Paso, TX
- $19 - $22 an hour
- Administrative experience
- High school diploma or GED
- Clinic
- Paid holidays
- Health insurance
Quick Apply
5d
Customer Service Associate
Walgreens —El Paso, TX
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
1d
Asset Transfer Services Associate, Operations
Charles Schwab —El Paso, TX
- $21.25 - $23.56 an hour
- Hybrid work
- Mid-level
- Communication skills
- Paid parental leave
- Employee stock purchase plan
14h
Customer Service Associate - Temporary
Walgreens —El Paso, TX
- $15.00 - $17.50 an hour
- Temporary
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
5d
Full-Time IT Support Specialist - El Paso
General Dynamics Information Technology —El Paso, TX
- $22.97 - $31.07 an hour
- Full-time
- Hybrid work
- Windows
- High school diploma or GED
- Experience equivalent to degree accepted
Customer Service Representative - September 2026 Start - Inbound Only
Principle Choice Solutions LLC —El Paso, TX
- $16.78 an hour
- Overtime
- Remote
- Background check
- Computer skills
- Communication skills
- Paid training
- Paid holidays
Quick Apply
(USA) Personal Shopper - Sam's
Sam's Club —El Paso, TX
- $17 - $25 an hour
- High school
- Continuous improvement
- Mentoring
- Paid jury duty
- Disability insurance
6d
(USA) Member Specialist
Sam's Club —El Paso, TX
- $17 - $25 an hour
- High school
- Continuous improvement
- Mentoring
- Paid jury duty
- Disability insurance
Maintenance Mechanic
Marshalls —El Paso, TX
- $18.50 - $31.50 an hour
- Full-time
- Mid-level
- High school diploma or GED
- 2 years
- Profit sharing
- Paid parental leave
Medical Records Technician (ROI)
US Veterans Health Administration —El Paso, TX
- $37,193 - $59,031 a year
- Online Application
- Background check
- High school
- Writing skills
- Paid parental leave
- Paid holidays
6d
Merchandise and Stocking Associate
Sam's Club —El Paso, TX
- $17 - $25 an hour
- High school
- Sales
- Merchandising
- Paid jury duty
- Disability insurance
Pharmacy Customer Service Associate
Walgreens —El Paso, TX
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
14d
Cafe Associate
Sam's Club —El Paso, TX
- $17 - $25 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
CPS Family Based Safety Services Worker
Dept of Family & Protectve Svc —El Paso, TX
- $3,816.65 - $5,372.41 a month
- Online Application
- Background check
- Clean driving record
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
6d
Sales Support Associate
Dillard's —El Paso, TX
- Entry level
(USA) Personal Shopper - Sam's FT
Sam's Club —El Paso, TX
- $17 - $25 an hour
- Full-time
- High school
- Continuous improvement
- Mentoring
- Paid jury duty
- Disability insurance
IT Support Associate II, OTS
Amazon.com Services LLC —El Paso, TX
- Full-time
- Mid-level
- Windows
- AWS
- Paid parental leave
- Health insurance
1d
Customer Service Associate (39880)
Hertz —El Paso, TX
- From $12.25 an hour
- Overtime
- Computer literacy
- Writing skills
- Ability to stand for extended periods
- Employee assistance program
- Gym membership
Quick Apply

I want to receive the latest job alert for service associate in el paso, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service associate jobs near el paso, tx

Call Center Supervisor

Elovate -
El Paso, TX

Apply Now

Job Details

Full-time
$55,000 - $65,000 a year
13 days ago

Benefits

Dental insurance
401(k)
Tuition reimbursement

Qualifications

Performance monitoring
Operational analysis
Triage
Coaching
Communication platforms
Team development
Quality control
Customer support ticket management
Customer support
CRM system proficiency
Productivity software
Ticketing system technical support

Full Job Description

Role Summary

The Call Center Supervisor supports the daily operation of Elovate’s centralized call center and client help desk. This role provides frontline leadership for Call Center Associates and Help Desk staff, ensuring service levels, quality standards, and client commitments are met. The Supervisor focuses on real-time performance management of Tier 1 and Tier 2 client support function, coaching, and issue resolution, while escalating broader operational risks or systemic issues to Call Center Management.

Responsibilities

Call Center Operations

Supervise the day-to-day activities of Call Center Associates and Help Desk staff to ensure consistent, high-quality service delivery.
Monitor real-time queues, call volumes, and ticket flow to support SLA attainment.
Support schedule adherence and notify management of coverage risks or volume anomalies.
Enforce established standard operating procedures and escalation paths.
Act as a first-level escalation point for complex or sensitive customer and client contacts.
Ensure team compliance with client contracts, program requirements, and applicable regulations.

Help Desk & Client Support (Tier 1 / Tier 2)

Oversee intake, triage, and resolution of Tier 1 support requests.
Ensure Tier 2 issues are clearly documented and escalated per defined procedures.
Track ticket status and aging, following up to prevent SLA breaches.
Coordinate with internal teams (Product, Operations, Field Service) to support timely resolution of client issues.
Communicate status updates to management on high-priority or at-risk issues.

Team Supervision & Coaching

Provide daily guidance, support, and direction to assigned associates.
Conduct routine coaching, side-by-sides, and quality feedback sessions.
Reinforce performance expectations tied to SLAs, quality standards, and productivity goals.
Assist with onboarding and training of new hires.
Escalate performance, attendance, or conduct concerns to management and HR as needed.

Quality Assurance & Performance Monitoring

Participate in call, ticket, and interaction quality reviews.
Identify individual performance gaps and recommend coaching actions.
Ensure associates follow quality and documentation standards consistently.
Support calibration efforts and adoption of quality initiatives.

Reporting & Communication

Participate in call, ticket, and interaction quality reviews.
Identify individual performance gaps and recommend coaching actions.
Contribute to supplying call center and help desk performance analysis reports.
Surface customer concerns, staffing concerns, or SLA threats early and propose solutions.
Provide operational updates to Call Center Management, including volume trends, staffing, issues, and escalations.
Document notable incidents, client concerns, or repeat issues.
Contribute to operational discussions with data and frontline insights.

Continuous Improvement

Contribute to cross-functional initiatives that improve customer and client experience.
Contribute and provide feedback to ensure onboarding and learning programs keep pace with growth.
Identify recurring issues or workflow inefficiencies and recommend improvements.
Support and contribute to rollout of new processes, tools, or program requirements.
Reinforce adoption of best practices and procedural updates with the team.

Requirements

2-4 years of experience in a call center or customer support environment.
Prior experience in a lead, senior associate, or supervisory role preferred.
Strong working knowledge of call center metrics, SLAs, and quality standards.
Demonstrated coaching and people-leadership skills.
Ability to manage multiple priorities in a fast-paced, performance-driven environment.
Proficiency with call center platforms, CRM/ticketing systems, and Microsoft Office.
Strong communication, documentation, and problem-solving skills.

Nice to Haves

Experience supervising Tier 1-2 support teams or customer help desks.
Exposure to government services, public sector programs, compliance-driven environments, or automated traffic enforcement.
Familiarity with escalation frameworks and incident management.
Experience supporting multi-program or multi-site operations.
Familiarity with citation management systems or payment processing platforms.

AI & Technology

Elovate actively embraces AI tools to improve operations and service delivery and encourages the responsible use of AI tools to support daily operations and service quality.

Utilize AI-enabled tools for interaction review, documentation assistance, and performance insights as directed.
Reinforce team adherence to AI usage standards and escalation guidelines.
Provide feedback to management on AI tools’ effectiveness and improvement opportunities.
Provide feedback to management on AI Tools’ effectiveness and improvement opportunities.

About Elovate

Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions — covering speed, red light, school zone, and work zone safety — designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people-movement technology companies, we combine deep industry expertise with innovative technology to make meaningful, lasting impact.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Tuition reimbursement

Work Location: In person

Apply Now

Refine Your Search

service associate jobs in el paso, tx

Call Center Supervisor

Field Operations Specialist - Human Services Program - El Paso, Texas

Clinic Admissions Associate

Customer Service Associate

Asset Transfer Services Associate, Operations

Customer Service Associate - Temporary

Full-Time IT Support Specialist - El Paso

Customer Service Representative - September 2026 Start - Inbound Only

(USA) Personal Shopper - Sam's

(USA) Member Specialist

Maintenance Mechanic

Medical Records Technician (ROI)

Merchandise and Stocking Associate

Pharmacy Customer Service Associate

Cafe Associate

CPS Family Based Safety Services Worker

Sales Support Associate

(USA) Personal Shopper - Sam's FT

IT Support Associate II, OTS

Customer Service Associate (39880)

I want to receive the latest job alert for service associate in el paso, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected