Top 2549 Team lead Jobs in El Paso, Tx

Call Center Supervisor
Elovate —El Paso, TX
- $55,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Quality control
- Dental insurance
- 401(k)
12d
Staffing On-Site Manager
Gojob —El Paso, TX
- $53,000 - $65,000 a year
- Spanish
- English
- Continuous improvement
- Paid holidays
- Health insurance
Quick Apply
15h
Caregiver
NeuroRestorative —El Paso, TX
- Full-time
- Residential
- High school diploma or GED
- Driver's License
- Paid training
- Mileage reimbursement
Member Team Lead
Sam's Club —El Paso, TX
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Store Sales Associate
Daiso USA —El Paso, TX
- $13.50 an hour
- Part-time
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Team Lead - Customer Care
HCLTech —El Paso, TX
- Mid-level
- Mentoring
- Communication skills
Store Team Lead
Academy Sports —El Paso, TX
- Part-time
- Inventory control
- Sales
- Merchandising
Back-end Medical Office Staff
NakedMD —El Paso, TX
- $40,000 - $60,000 a year
- Full-time
- LVN
- Organizational skills
- CNA
Quick Apply
7d
Crew Member
McDonald’s —El Paso, TX
- $12.25 - $13.92 an hour
- Serving
- Quick service & fast food restaurant
- Guest services
- Health insurance
- Dental insurance
Team Lead
Rack Room Shoes, Inc. —El Paso, TX
- Part-time
- Background check
- Merchandising
- Mid-level
Quick Apply
Sales Associate
BoxLunch & Hot Topic —El Paso, TX
- Part-time
- 18 years or older
- Communication skills
- Entry level
Quick Apply
Team Member
Tractor Supply Company —El Paso, TX
- Overtime
- 18 years or older
- Computer literacy
- No experience needed
- Paid parental leave
- Disability insurance
8d
Cashier III
Coach —El Paso, TX
- $15.00 - $18.50 an hour
- Part-time
- English
- Mid-level
- Ability to lift 50 pounds
- Commuter assistance
- Paid parental leave
General Dentist - Relocate to South Texas - $30,000 Sign On Bonus
Rodeo Dental & Orthodontics —El Paso, TX
- $300,000 - $500,000 a year
- Full-time
- Background check
- CPR Certification
- Dental office
- Continuing education credits
- Health savings account
Quick Apply
Residential Electrician Leadman
IES Residential, Inc. —El Paso, TX
- $42,000 - $75,000 a year
- Full-time
- Bilingual
- Background check
- Construction site
- Health savings account
- Disability insurance
Quick Apply
Project Manager 1, Mission Critical
JE Dunn —El Paso, TX
- Email
- Background check
- Construction site
- 5 years
Associate Attorney
Daspit Law Firm —El Paso, TX
- $120,000 - $150,000 a year
- Full-time
- Writing skills
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Lead Plumber
DMG —El Paso, TX
- 12 hour shift
- Carpentry
- Background check
- Clean driving record
Quick Apply
Lead Medical Coordinator
Chicanos Por La Causa —El Paso, TX
- Full-time
- Nursing
- RN License
- Mid-level
- Health savings account
- Paid holidays
Associate Attorney- Relocation Required
Parnall Law —El Paso, TX
- $200,000 - $400,000 a year
- Full-time
- 5 years
- In-person
- Senior level
- Paid holidays
- Disability insurance
Quick Apply

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Call Center Supervisor

Elovate -
El Paso, TX

Apply Now

Job Details

Full-time
$55,000 - $65,000 a year
12 days ago

Benefits

Dental insurance
401(k)
Tuition reimbursement

Qualifications

Performance monitoring
Operational analysis
Triage
Coaching
Communication platforms
Team development
Quality control
Customer support ticket management
Customer support
CRM system proficiency
Productivity software
Ticketing system technical support

Full Job Description

Role Summary

The Call Center Supervisor supports the daily operation of Elovate’s centralized call center and client help desk. This role provides frontline leadership for Call Center Associates and Help Desk staff, ensuring service levels, quality standards, and client commitments are met. The Supervisor focuses on real-time performance management of Tier 1 and Tier 2 client support function, coaching, and issue resolution, while escalating broader operational risks or systemic issues to Call Center Management.

Responsibilities

Call Center Operations

Supervise the day-to-day activities of Call Center Associates and Help Desk staff to ensure consistent, high-quality service delivery.
Monitor real-time queues, call volumes, and ticket flow to support SLA attainment.
Support schedule adherence and notify management of coverage risks or volume anomalies.
Enforce established standard operating procedures and escalation paths.
Act as a first-level escalation point for complex or sensitive customer and client contacts.
Ensure team compliance with client contracts, program requirements, and applicable regulations.

Help Desk & Client Support (Tier 1 / Tier 2)

Oversee intake, triage, and resolution of Tier 1 support requests.
Ensure Tier 2 issues are clearly documented and escalated per defined procedures.
Track ticket status and aging, following up to prevent SLA breaches.
Coordinate with internal teams (Product, Operations, Field Service) to support timely resolution of client issues.
Communicate status updates to management on high-priority or at-risk issues.

Team Supervision & Coaching

Provide daily guidance, support, and direction to assigned associates.
Conduct routine coaching, side-by-sides, and quality feedback sessions.
Reinforce performance expectations tied to SLAs, quality standards, and productivity goals.
Assist with onboarding and training of new hires.
Escalate performance, attendance, or conduct concerns to management and HR as needed.

Quality Assurance & Performance Monitoring

Participate in call, ticket, and interaction quality reviews.
Identify individual performance gaps and recommend coaching actions.
Ensure associates follow quality and documentation standards consistently.
Support calibration efforts and adoption of quality initiatives.

Reporting & Communication

Participate in call, ticket, and interaction quality reviews.
Identify individual performance gaps and recommend coaching actions.
Contribute to supplying call center and help desk performance analysis reports.
Surface customer concerns, staffing concerns, or SLA threats early and propose solutions.
Provide operational updates to Call Center Management, including volume trends, staffing, issues, and escalations.
Document notable incidents, client concerns, or repeat issues.
Contribute to operational discussions with data and frontline insights.

Continuous Improvement

Contribute to cross-functional initiatives that improve customer and client experience.
Contribute and provide feedback to ensure onboarding and learning programs keep pace with growth.
Identify recurring issues or workflow inefficiencies and recommend improvements.
Support and contribute to rollout of new processes, tools, or program requirements.
Reinforce adoption of best practices and procedural updates with the team.

Requirements

2-4 years of experience in a call center or customer support environment.
Prior experience in a lead, senior associate, or supervisory role preferred.
Strong working knowledge of call center metrics, SLAs, and quality standards.
Demonstrated coaching and people-leadership skills.
Ability to manage multiple priorities in a fast-paced, performance-driven environment.
Proficiency with call center platforms, CRM/ticketing systems, and Microsoft Office.
Strong communication, documentation, and problem-solving skills.

Nice to Haves

Experience supervising Tier 1-2 support teams or customer help desks.
Exposure to government services, public sector programs, compliance-driven environments, or automated traffic enforcement.
Familiarity with escalation frameworks and incident management.
Experience supporting multi-program or multi-site operations.
Familiarity with citation management systems or payment processing platforms.

AI & Technology

Elovate actively embraces AI tools to improve operations and service delivery and encourages the responsible use of AI tools to support daily operations and service quality.

Utilize AI-enabled tools for interaction review, documentation assistance, and performance insights as directed.
Reinforce team adherence to AI usage standards and escalation guidelines.
Provide feedback to management on AI tools’ effectiveness and improvement opportunities.
Provide feedback to management on AI Tools’ effectiveness and improvement opportunities.

About Elovate

Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions — covering speed, red light, school zone, and work zone safety — designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people-movement technology companies, we combine deep industry expertise with innovative technology to make meaningful, lasting impact.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Tuition reimbursement

Work Location: In person

Apply Now

Refine Your Search

team lead jobs in el paso, tx

Call Center Supervisor

Staffing On-Site Manager

Caregiver

Member Team Lead

Store Sales Associate

Team Lead - Customer Care

Store Team Lead

Back-end Medical Office Staff

Crew Member

Team Lead

Sales Associate

Team Member

Cashier III

General Dentist - Relocate to South Texas - $30,000 Sign On Bonus

Residential Electrician Leadman

Project Manager 1, Mission Critical

Associate Attorney

Lead Plumber

Lead Medical Coordinator

Associate Attorney- Relocation Required

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