Top 589 Customer service supervisor Jobs in El Paso Tx

Supervisor, TRICARE Contact Center- El Paso, TX - 100% Onsite
TriWest Healthcare Alliance —El Paso, TX
- $69,000 - $72,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Disability insurance
3d
Call Center Agent Part Time/Full-Time-REMOTE
AnswerNet —El Paso, TX
- $16 an hour
- Part-time
- Remote
- Background check
- Computer literacy
- High school diploma or GED
Quick Apply
Investment Accounting/Underwriting Supervisor
Fred Loya Insurance —El Paso, TX
- $63,221.51 - $76,137.73 a year
- Overtime
- Microsoft Word
- Microsoft Outlook
- CPA
- Health savings account
- Disability insurance
Quick Apply
3d
Production Supervisor
Wiwynn International Corporation —El Paso, TX
- From $86,800 a year
- Full-time
- Background check
- Spanish
- ERP systems
- Health insurance
- Dental insurance
Quick Apply
Call Center Specialist (Bilingual English/Spanish)
Koniag Government Services —El Paso, TX
- Weekends as needed
- Background check
- Spanish
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
CNA/HHA/LPN – Transition to full-time call center agent
TRANZACT —El Paso, TX
- From $18 an hour
- Full-time
- Background check
- Home Health
- LPN
- Paid training
- Paid holidays
Quick Apply
18h
Facilities Supervisor
Wiwynn International Corporation —El Paso, TX
- From $86,800 a year
- Weekends as needed
- Background check
- 5 years
- English
- Health insurance
- Dental insurance
Quick Apply
RN Weekend Supervisor
White Acres Wellness & Rehabilitation —El Paso, TX
- Full-time
- In person
- CPR Certification
- LVN
- RN License
- Health insurance
- Dental insurance
Quick Apply
Warehouse Supervisor
Wiwynn Technology Corporation —Socorro, TX
- From $71,300 a year
- Full-time
- Background check
- Spanish
- Microsoft Excel
- Health savings account
- Health insurance
Quick Apply
Bilingual Call Center Rep - Career Growth
EchoStar —El Paso, TX
- From $33,000 a year
- Weekends as needed
- Bilingual
- Clean driving record
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
Security Supervisor
Wiwynn International Corporation —El Paso, TX
- $66,000 - $77,000 a year
- Weekends as needed
- Background check
- Spanish
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
Accounting Supervisor
Fred Loya Insurance —El Paso, TX
- Full-time
- Data analysis skills
- Mid-level
- Office
Quick Apply
2d
Supervisor de Turno
Agencia Aduanal Avanza Loop —El Paso, TX
- $20 - $25 an hour
- Full-time
Quick Apply
3d
Bilingual Onsite Supervisor -Day Shift - Up to $25 per hour - El Paso, TX - Urgent Year
Job&Talent —El Paso, TX
- $23 - $25 an hour
- 8 hour shift
- Background check
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
6h
Customer Service Representative
Millennium Spine and Joint —El Paso, TX
- $10 - $15 an hour
- Full-time
- Background check
- Spanish
- English
- Paid time off
- Flexible schedule
Quick Apply
HVAC Sales & Service Manager (2 yrs exp req)
Apex Services Heating Cooling and Plumbing —El Paso, TX
- $60,000 - $120,000 a year
- Full-time
- Bilingual
- Background check
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Environmental Health and Safety Supervisor
Wiwynn International Corporation —El Paso, TX
- From $86,800 a year
- Full-time
- Background check
- Spanish
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
Program Supervisor I, LPC, ACT, MHA, Pos. #118, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $61,775.01 - $68,491.06 a year
- Full-time
- LMFT
- Clean driving record
- Experience working with individuals with disabilities
- Mileage reimbursement
- Loan repayment program
14d
Program Supervisor I, LPC, FACT, MHA, Pos. #461, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $61,775.01 - $68,491.06 a year
- Full-time
- LMFT
- Clean driving record
- Experience working with individuals with disabilities
- Mileage reimbursement
- Loan repayment program
7d
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Apple —El Paso, TX
- Weekends as needed
- Entry level
- Employee stock purchase plan
- Health insurance

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Supervisor, TRICARE Contact Center- El Paso, TX - 100% Onsite

TriWest Healthcare Alliance -
El Paso, TX

Apply Now

Job Details

Full-time
$69,000 - $72,000 a year
3 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Staff supervision
Team supervision
Managing teams in a customer support role
High school diploma or GED

Full Job Description

Profile

THIS POSITION IS 100% ONSITE IN EL PASO, TX

Job Summary

Supervises, trains, coaches, and develops the Customer Service Representative team. Supervises the daily operations and drives performance in the Customer Service Contact Center. This position ensures compliance with the Department of Defense TRICARE requirements, and TriWest policies and procedures. Ensures production, accuracy and quality metrics are met in a multi-channel Contact Center environment that manages Department of Defense claims, enrollment, approved medical authorizations, and appointment scheduling. Directly interacts with a variety of internal and external customers daily. Works in a detailed, multi-tasked and fast-paced production environment.

Education & Experience

Required:

High School Diploma or G.E.D.

U.S. Citizenship
Must be able to receive favorable Interim and adjudicated final Department of Defense (DoD) background investigation
3+ years experience in a contact center customer service environment
2 years supervisory or leadership experience leading teams to meet performance targets

Preferred:

College education or equivalent

Knowledge of medical terminology
TRICARE experience

Key Responsibilities

Monitors Contact Center performance levels, identifies training needs, and develops action plans for staff development. Monitors real-time and historical reporting to ensure department service levels and contract requirements are met.
Reviews CRM and customer portal entries for accuracy and appropriate handling of encounters and inquiries.
Counsels individual employees on job performance issues. Develops and monitors progress on employee Performance Improvement Plans. Drafts performance evaluations for management review. Alerts management and consults with Human Capital on performance and behavior issues. Assists employees in creating development plans and helping employees identify talents that expand TriWest’s internal talent pool while enhancing employee engagement.
Ensures internal standards, guidelines and procedures are in place to achieve/maintain high customer service and performance levels. Ensures Customer Service Representative Team follows protocols for TRICARE guidelines, as well as CRM and customer portal guidelines.
Provides for adequate coverage of Contact Center by partnering with the Workforce Management Team to plan and adjust employee work schedules.

Assists with the employee selection process, supports the coordination of the training of new employees, and assists with Contact Center training initiatives.
Conducts staff meetings and provides clear communication regarding any changes/issues affecting the Contact Center or team members.
Assists Contact Center staff with customer contacts requiring supervisory intervention.
As needed performs all Customer Service Representative duties, while providing contact center operational oversight and direction to staff.
Performs other duties as assigned.
Regular and reliable attendance is required.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.

Leadership: Successfully manage different styles of employees; Provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Knowledge of Contact Center information systems. Ability to achieve daily and monthly production standards.

Working Conditions

Working Conditions:

Ability to cover any work schedule

Onsite: Works within a standard office environment
Private and secure work space and work station with high speed internet is required.
Extensive computer work with prolonged sitting and wearing of headset

Company Overview

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

Medical, Dental and Vision Coverage
Paid time off
401(k) Retirement Savings Plan (with matching)
Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
Tuition reimbursement
Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $69,000 - $72,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

Apply Now

Refine Your Search

customer service supervisor jobs in el paso tx

Supervisor, TRICARE Contact Center- El Paso, TX - 100% Onsite

Call Center Agent Part Time/Full-Time-REMOTE

Investment Accounting/Underwriting Supervisor

Production Supervisor

Call Center Specialist (Bilingual English/Spanish)

CNA/HHA/LPN – Transition to full-time call center agent

Facilities Supervisor

RN Weekend Supervisor

Warehouse Supervisor

Bilingual Call Center Rep - Career Growth

Security Supervisor

Accounting Supervisor

Supervisor de Turno

Bilingual Onsite Supervisor -Day Shift - Up to $25 per hour - El Paso, TX - Urgent Year

Customer Service Representative

HVAC Sales & Service Manager (2 yrs exp req)

Environmental Health and Safety Supervisor

Program Supervisor I, LPC, ACT, MHA, Pos. #118, Corpus Christi, TX

Program Supervisor I, LPC, FACT, MHA, Pos. #461, Corpus Christi, TX

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

I want to receive the latest job alert for customer service supervisor in el paso tx

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