Top 46 help desk Jobs in el paso tx

Project Manager, IT Help Desk Support Services
Matlock —Fort Bliss, TX
- $65,000 - $95,000 a year
- Email
- Background check
- Windows
- Team management
- Health insurance
- Dental insurance
Quick Apply
In-Home Sales & Tech Support (Full-Time)
Asurion —El Paso, TX
- $18.05 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
2d
Level 2 Technician
Compucom Staffing —El Paso, TX
- $22.50 - $30.00 an hour
- Contract
- Ability to walk for extended periods
- Mid-level
- Office
- Paid parental leave
- Health savings account
Quick Apply
12d
Payroll Support Specialist
ADP —El Paso, TX
- Extended hours
- Computer literacy
- Research
- Mid-level
- 401(k)
4d
Customer Support Specialist, Time Support
Rippling —El Paso, TX
- $22.19 - $23.49 an hour
- Full-time
- Remote
- English
- Mid-level
- Bachelor's degree
8d
Customer Service Representative
Intelogix —El Paso, TX
- $15 an hour
- Full-time
- Background check
- 18 years or older
- Computer literacy
- Paid training
- Health insurance
Customer Service Representative | Technical Support (Bilingual)
Spectrum —El Paso, TX
- Weekends as needed
- Spanish
- Computer literacy
- English
- Paid training
- Opportunities for advancement
Customer Support Specialist, Spend
Rippling —El Paso, TX
- $23.49 an hour
- Full-time
- Remote
- English
- Mid-level
- Bachelor's degree
Technical Support Analyst
DataXport —El Paso, TX
- $18 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- English
- Paid training
- Disability insurance
Quick Apply
1d
Tier 1 Help Desk Technician
SteerBridge —El Paso, TX
- $17.00 - $17.50 an hour
- Background check
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
IT Technician / IT Specialist
LEH. Homes —El Paso, TX
- From $37,000 a year
- Full-time
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
Helpdesk Technician (MSP)
Makios Technology —El Paso, TX
- $15 - $17 an hour
- Overtime
- Mid-level
- Ability to lift 50 pounds
- Associate's degree
- Health savings account
- Health insurance
Quick Apply
Computer Operator
Resolution Think —El Paso, TX
- Weekends as needed
- Research
- Mid-level
- High school diploma or GED
Quick Apply
Bilingual Technical Customer Support Agent (English/Spanish)
ADP —El Paso, TX
- Full-time
- Spanish
- English
- Databases
- Paid time off
- Benefits from day one
13d
CONST SUPPORT TECHS
Bradbury Stamm Construction —El Paso, TX
- High school diploma or GED
- Organizational skills
- Entry level
Service Desk Supervisor
CORPORATE - MOUNT FRANKLIN FOODS LLC —El Paso, TX
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
IT Specialist 1/IT Support Assistant, 2 - C
Telos Corporation —Clint, TX
- Full-time
- Customer service
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Senior Technical Support Analyst
MVT Services —El Paso, TX
- Full-time
- Mid-level
- Office
- Continuous improvement
- Health insurance
- Dental insurance
Account Support Specialist - Automotive Retail
Entrega Systems Group Inc —El Paso, TX
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
Quick Apply
US LBM Lead - Business Engagement - Area
Higginbotham Brothers —El Paso, TX
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Quick Apply

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Project Manager, IT Help Desk Support Services

Matlock
Fort Bliss, TX

Quick Apply

Job Details

Full-time | Contract
$65,000 - $95,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

System administration
Operations management
Windows
DoD experience
IT
CompTIA Security+
Project leadership
CompTIA A+

Full Job Description

Job Overview
We are seeking a highly qualified, detail oriented Project Manager to lead IT Help Desk Support Services in a Department of Defense environment at Fort Bliss, TX. This role is contingent upon contract award and will be submitted as key personnel as part of a federal proposal.

This is a time sensitive, proposal driven role requiring immediate availability. Only fully qualified candidates who meet all clearance, certification, and experience requirements at the time of application will be considered. No exceptions.

The Project Manager will serve as the primary point of contact for the Government and will be responsible for all technical, administrative, and contractual aspects of performance. This role requires hands on leadership of IT Help Desk operations, ensuring a stable, secure, and operational IT environment. A second candidate may be designated as Alternate Project Manager, and all candidates must meet identical qualification standards.

Duties

Lead day to day IT Help Desk operations including ticket intake, prioritization, escalation, and resolution across phone, email, and in person channels
Serve as the primary point of contact for Government stakeholders across all technical, administrative, and contractual matters
Provide leadership, direction, and supervision of all assigned personnel including workforce planning, staffing, performance management, and professional development
Ensure adequate coverage, manage surge requirements, and maintain a fully qualified and certified workforce aligned with contract requirements
Oversee support for desktop systems, network connectivity, telephony, and peripheral devices
Establish, monitor, and report on performance metrics and service level objectives to ensure high quality service delivery and continuous process improvement
Implement quality assurance measures, identify trends, and drive corrective actions as needed
Oversee support for both existing and newly deployed hardware and software environments
Administer and maintain Microsoft Windows operating systems, Microsoft Office applications, email configuration, and common enterprise software tools
Ensure all personnel maintain required certifications and technical proficiency consistent with Department of Defense requirements
Ensure delivery of services that maintain a stable, secure, and operational IT environment with timely response and resolution of service requests
Oversee ticket management processes, quality assurance, and continuous service improvement initiatives

Qualifications

Active Secret Security Clearance required and must be in place at time of application
CompTIA A+ certification required, active and current at time of application
CompTIA Security+ certification required, active and current at time of application
Windows based computing environment certification required and must be current at time of application
Microsoft Certified Technology Specialist in Windows 10 or equivalent required
Certifications are not flexible and must be active at time of submission and day one of performance
Demonstrated experience supporting Department of Defense environments required, Army experience preferred
Proven leadership experience managing IT Help Desk operations and technical teams in a DoD environment
Strong working knowledge of Microsoft operating systems, Microsoft Office products, and Adobe tools

Additional Requirements

Must be located in or able to work on site at Fort Bliss, TX
Remote or telework is not permitted on a routine basis
Must be available immediately to support proposal timelines and interview process
Must be willing and able to support proposal submission requirements, including resume submission as part of key personnel package
Travel required approximately 7 days per month, primarily CONUS, with potential for OCONUS travel
Standard schedule Monday through Friday, 8am to 5pm

Compensation
Estimated salary range is $70,000 to $90,000 depending on experience, clearance, and final contract pricing structure. Final compensation will align with a firm fixed price, lowest price technically acceptable contract model.

Application Instructions
Only candidates who fully meet all clearance and certification requirements at the time of application should apply. No exceptions will be made.

Apply directly through Indeed and also email your resume immediately to [email protected]. Candidates who do not meet clearance and certification requirements will not be considered

Pay: $65,000.00 - $95,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in el paso tx

Project Manager, IT Help Desk Support Services

In-Home Sales & Tech Support (Full-Time)

Level 2 Technician

Payroll Support Specialist

Customer Support Specialist, Time Support

Customer Service Representative

Customer Service Representative | Technical Support (Bilingual)

Customer Support Specialist, Spend

Technical Support Analyst

Tier 1 Help Desk Technician

IT Technician / IT Specialist

Helpdesk Technician (MSP)

Computer Operator

Bilingual Technical Customer Support Agent (English/Spanish)

CONST SUPPORT TECHS

Service Desk Supervisor

IT Specialist 1/IT Support Assistant, 2 - C

Senior Technical Support Analyst

Account Support Specialist - Automotive Retail

US LBM Lead - Business Engagement - Area

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