Top 934 Patient services representative Jobs in El Segundo, Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Patient Access Representative
E-Solutions IT Services Private Limited —Whittier, CA
- $19 - $21 an hour
- Overtime
- Background check
- High school diploma or GED
- Typing
Quick Apply
Medical Front Office Receptionist
SYNERGY HEMATOLOGY ONCOLOGY MEDICAL ASSOCIATES, INC. —West Hollywood, CA
- $22 - $24 an hour
- Full-time
- Anatomy knowledge
- Blood sampling
- Vital signs
- Free parking
- Paid training
Quick Apply
Enrollment Representative
Champion Health Plan —Long Beach, CA
- From $23 an hour
- Overtime
- Background check
- Spanish
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Medical Receptionist/Front Desk/Min- 1 year experience required
Redondo Beach Podiatry Group —Redondo Beach, CA
- $19 - $22 an hour
- Full-time
- Customer service
- Computer literacy
- English
- Health insurance
Quick Apply
Registration Associate - Per Diem - 3:00PM - 11:30PM - Patient Access - Marina del Rey Hospital
Cedars-Sinai —Marina del Rey, CA
- $25 an hour
- 8 hour shift
- Hospital
- Customer service
- High school diploma or GED
Registration Associate - Patient Access - Per Diem - 8-hour Nights - Marina Hospital
Cedars-Sinai —Marina del Rey, CA
- $24 an hour
- 8 hour shift
- Hospital
- Customer service
- High school diploma or GED
5d
Patient Service Representative - Rose (afternoon shift)
UCLA Health —Venice, CA
- $26.42 - $37.49 an hour
- Spanish
- English
- Administrative experience
Patient Services Specialist - PMI Float Southern LA County
Providence —Manhattan Beach, CA
- $24.00 - $31.52 an hour
- Full-time
- Clinic
- Fair chance
- Entry level
- Paid parental leave
- Paid holidays
Support Coordinator I - Torrance-BCO Ortho Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
USC —Manhattan Beach, CA
- $22.00 - $34.18 an hour
- 8 hour shift
- Administrative experience
- High school diploma or GED
- Clinic
Front Office Dental Receptionist
Dental —Hawthorne, CA
- $18 - $25 an hour
- 8 hour shift
- Bilingual
- Background check
- Spanish
- Free parking
- Paid training
Quick Apply
Dental Receptionist
Confidential —Lawndale, CA
- $24 - $28 an hour
- Urgently hiring
- Background check
- Spanish
- Dental office
- Health insurance
- Dental insurance
Quick Apply
4d
Dental Receptionist
Private Modern Dental Office —Redondo Beach, CA
- $22 - $24 an hour
- Part-time
- Private practice
- Dental office
- HIPAA
- Dental insurance
- Paid time off
Quick Apply
10d
Medical Front Office - Patient Service Specialist
Select Physical Therapy —Santa Monica, CA
- $21 - $23 an hour
- Full-time
- Spanish
- Ability to walk for extended periods
- Physical & Rehabilitation Medicine
- Health insurance
- Dental insurance
Quick Apply
3d
Front Desk Receptionist
West Coast Center for Orthopedic Surgery and Sports Medicine —Manhattan Beach, CA
- $18 - $22 an hour
- Part-time
- Private practice
- In-person
- Entry level
- Health insurance
- 401(k)
Quick Apply
RECEPTIONIST
Del Amo Behavioral Health System —Torrance, CA
- $23.00 - $36.74 an hour
- PRN
- Adults
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Patient Access Representative - Per Diem
UCLA Health —Santa Monica, CA
- $40.91 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- Basic math
11d
Support Coordinator II - Torrance-BCO PT & OT Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
USC —Manhattan Beach, CA
- $25.00 - $39.69 an hour
- 8 hour shift
- Spanish
- Microsoft Outlook
- Word processing
Patient Service Representative - Oncology, Santa Monica
UCLA Health —Santa Monica, CA
- $30.36 - $43.49 an hour
- Mid-level
- Clinic
4d
Medical Receptionist (Temporary)
RadNet Los Angeles —Westchester, CA
- $23 an hour
- Temporary
- Computer literacy
- High school diploma or GED
- Clinic
- Health savings account
- Health insurance

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Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

patient services representative jobs in el segundo, ca

Member Service Representative

Patient Access Representative

Medical Front Office Receptionist

Enrollment Representative

Medical Receptionist/Front Desk/Min- 1 year experience required

Registration Associate - Per Diem - 3:00PM - 11:30PM - Patient Access - Marina del Rey Hospital

Registration Associate - Patient Access - Per Diem - 8-hour Nights - Marina Hospital

Patient Service Representative - Rose (afternoon shift)

Patient Services Specialist - PMI Float Southern LA County

Support Coordinator I - Torrance-BCO Ortho Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Front Office Dental Receptionist

Dental Receptionist

Dental Receptionist

Medical Front Office - Patient Service Specialist

Front Desk Receptionist

RECEPTIONIST

Patient Access Representative - Per Diem

Support Coordinator II - Torrance-BCO PT & OT Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

Patient Service Representative - Oncology, Santa Monica

Medical Receptionist (Temporary)

I want to receive the latest job alert for patient services representative in el segundo, ca

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