Top 13 Technical support representative Jobs in Elizabethtown, Ky

Customer Service Supervisor
Takigawa Corporation America —Bardstown, KY
- $70,000 - $80,000 a year
- Full-time
- Customer service
- Computer literacy
- Data analysis skills
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Service Representative
Adventfs.com —Elizabethtown, KY
- $15 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Office
- Health savings account
- Paid holidays
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3d
National Account Director
Mistras Group, Inc.-Shop —United States
- Remote
- Microsoft Excel
- Ability to climb stairs
- High school diploma or GED

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Front Desk Receptionist
Bluegrass Chiro —Elizabethtown, KY
Maintain a clean, organized, and welcoming front desk and lobby area. Audit patient charts prior to charge entry for billing accuracy.
From $15 an hour
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1d
Front Desk Coordinator
OMS360 —Elizabethtown, KY
Purpose: Responsible for greeting patients, checking them in and processing through their appointment. Answer phones and direct call traffic as required.
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Patient Service Representative
quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
From $19 an hour
TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME
Micro Center —Hilliard, OH
Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions.
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Customer Service Supervisor

Takigawa Corporation America -
Bardstown, KY

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Vision insurance

Qualifications

Computer operation
Customer communication
Teamwork
Customer relationship building
Customer service
Warehouse management system
MRP
High school diploma or GED
Managing clients in a customer support role
Schedule management
Customer relationship management
Productivity software
Delegation
Manufacturing company experience
Time management

Full Job Description

The Customer Service Supervisor will be responsible, establishing work procedures, work schedules, and day-to-day workflow for CSR department staff. Trains new employees, perform annual reviews, trains, coaches, and mentor department staff on how to deliver the best customer service possible.

Roles and Responsibilities:

· Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.

· Monitors or reviews calls or other correspondence between representatives and customers.

· Ensures that representatives are informed about changes to company products and services.

· Collects data and prepares reports on customer complaints and inquiries.

· Prepare monthly reports summarizing the assigned customer service team's performance.

· Monitor the team’s progress, identify shortcomings, and propose improvements.

· Prepares knowledge-based documents such as summaries and responses to frequently asked questions.

· Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.

· Monitor the team’s progress, identify shortcomings, and propose improvements.

· Assists with budget preparation for the Customer Service department.

· Assist in the preparation and organizing of promotional material or events.

· Ensure adherence to laws and policies.

· Ensure the adequacy of sales-related equipment or material.

· Provide timely feedback to company management regarding challenges or customer concerns.

· Keep records of customer interactions, process customer accounts and file documents.

· Performs other related duties as assigned.

Safety Responsibilities

Adheres to all Takigawa Corporation America Safety Policies and Procedures.

Continuous Improvement:

Promote continuous improvement through staff development and streamlining customer-based processes.

Participate in a teamwork atmosphere and contribute to continuous improvement projects.

Maintain and support continuous improvement and overall business strategies.

Observe production activities and monitor production lines to improve production efficiency and create cost effective methods.

Adaptability

Maintain professionalism, patience, and a “people-first” attitude, when communicating with customers. Monitor the team’s progress, identify shortcomings, and propose improvements.

Top Skills and Proficiencies:

MRP System (UPONE)

Supervise the UPONE process continuing through Work Order and customer complaints.

Leadership, Production Experience, Good Written and Oral Communication Skills, Problem Solving Abilities, Delegation, Negotiation, Ability to Work and Make Decisions Under Pressure, Compassion, Time Management Skills, Computer Literacy, People Person, Ability to Work as Part of a Team.

Requirements:

1. Education

High school diploma or equivalent; Associate degree or technical degree or certification preferred

2. Work / Skills

Critical thinking and analysis

Intermediate to advanced Microsoft Office skills

Interact with people of various social and cultural backgrounds

Experience with WHS, specifically with Radius.

Manufacturing 5+ years

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

Experience:

Manufacturing: 5 years (Required)
Customer relationship management: 5 years (Required)
Customer service: 5 years (Required)
Warehouse management system: 5 years (Required)

Ability to Commute:

Bardstown, KY 40004 (Required)

Work Location: In person

Quick Apply

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technical support representative jobs in elizabethtown, ky

Customer Service Supervisor

Customer Service Representative

National Account Director

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