Top 22 Call center representative Jobs in Elizabethtown Ky

On-Site Customer Service Representative - Elizabethtown, KY (Hybrid/Remote)
Sharecare —Elizabethtown, KY
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
9d
Bilingual Customer Service Representative
Adventfs.com —Elizabethtown, KY
- $16 an hour
- 8 hour shift
- Hybrid work
- Background check
- Spanish
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
2d
Telemarketer - State Farm Agent Team Member
Travis Easterling - State Farm Agent —Hodgenville, KY
- Part-time
- Office
- Communication skills
- Entry level
- 401(k) matching
- Opportunities for advancement
Quick Apply
Telemarketer - State Farm Agent Team Member
Lance Taylor - State Farm Agent —Elizabethtown, KY
- $45,000 - $60,000 a year
- Full-time
- Hybrid work
- Communication skills
- Marketing
- Entry level
- Health insurance
- Paid time off
Quick Apply
Senior Support Specialist
Abound Credit Union —Fort Knox, KY
- $22.26 - $27.82 an hour
- Full-time
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
4d

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Healthcare Call Center Representative Scheduler
Baptist Health System KY & IN —Louisville, KY
Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
6d
Fraud Support Call Center Representative (CCC)
Jack Henry —Louisville, KY
Responding to incoming phone calls and gathering information regarding fraudulent or questionable debit, credit, or ATM activities.
$34,320 - $37,500 a year

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Bilingual Patient Care Representative (Job#3334)
InnoSource —Columbus, OH
Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving…
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Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
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On-Site Customer Service Representative - Elizabethtown, KY (Hybrid/Remote)

Sharecare -
Elizabethtown, KY

Apply Now

Job Details

Full-time
9 days ago

Qualifications

Computer operation
Computer literacy
Word embeddings
Typing
Customer information system software
Healthcare software applications

Full Job Description

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.

*** This position begins as fully on-site within a medical facility in Elizabethtown, KY and will transition to a hybrid work schedule. Additionally, on-site attendance will be required in the event of call outs or as needed. Candidates must be comfortable with both on-site and hybrid work arrangements.

Job Summary:

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. Our ideal candidate has a background in customer service and knowledge of health information management (HIM) and/or Release of Information (ROI) systems.

Essential Job Functions:

Identify, evaluate and prioritize caller needs, questions and concerns.
Formulate plans of resolution and respond appropriately and efficiently.
Maintain and restore customer satisfaction and partner with other teams as needed.
Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
Proactively educate caller on program benefits.
Meet or exceed established call center metrics, attendance standards and quality levels.
Use computer tools to accurately process and document information.
Develop rapport with callers and appropriately adjust communication style.
Provide accurate information about Sharecare programs and services.
Escalate issues internally and follow up on escalated issues.

Qualifications:

High School Diploma
Prior experience in a customer service related field preferred
Great communication skills
Must be able to multi-task
General working knowledge of Microsoft Word & Outlook
Computer keyboard proficiency and internet navigation skills required
Have the ability to work effectively with others in a team environment
Ability to thrive in a fast-growing always changing environment
Previous release of information and EPIC experience is required
Local to Elizabethtown, KY!

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

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call center representative jobs in elizabethtown ky

On-Site Customer Service Representative - Elizabethtown, KY (Hybrid/Remote)

Bilingual Customer Service Representative

Telemarketer - State Farm Agent Team Member

Telemarketer - State Farm Agent Team Member

Senior Support Specialist

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