Top 10581 Client services Jobs in Elkridge, Md

Customer Service Advocate II (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
5d
Client Success Representative (Remote)
Demand.com —Baltimore, MD
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
5d
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
Intermediate Full Stack Java REACT Developer
ERP International, LLC —Laurel, MD
- $110,000 - $140,000 a year
- Online Application
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid training
- Wellness program
Quick Apply
Behavioral Health Trauma Clinician - Social Worker - LMSW, LGCP or LCPC
Professional Services Network, Inc —Baltimore, MD
- $65,000 - $70,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Paid training
- Health savings account
Quick Apply
4d
Substance Abuse Counselor
Triumph Health and Wellness Center —Baltimore, MD
- $27.75 - $35.00 an hour
- Weekends as needed
- Spanish
- Addiction Medicine
- English
- Health insurance
- Dental insurance
Quick Apply
7d
Behavioral Health Trauma Clinician - Social Worker - LMSW, LGCP or LCPC
Professional Services Network, Inc —Anne Arundel County, MD
- $65,000 - $70,000 a year
- Full-time
- Background check
- Licensed Clinical Social Worker
- Mid-level
- Paid training
- Health savings account
Quick Apply
4d
Board Certified Behavior Analyst Annapolis, MD $10,000 sign on bonus!
EverReach ABA MD —Annapolis, MD
- $100 - $120 an hour
- Part-time
- Experience working with individuals with developmental disabilities
- Management
- Data analysis skills
- Continuing education credits
- Mileage reimbursement
Quick Apply
BCBA (Board Certified Behavior Analyst)
Big Dreamers ABA —Columbia, MD
- $95,000 - $125,000 a year
- Part-time
- Mid-level
- Master's degree
- Children
- Paid holidays
- Paid time off
Quick Apply
8d
Nurse Practitioner, Family Medicine
ERP International, LLC —Bethesda, MD
- Full-time
- Background check
- Nursing
- Certified Nurse Practitioner
- Health savings account
- Paid holidays
Quick Apply
6d
Board Certified Behavior Analyst (BCBA)
EARLY AUTISM SERVICES LLC —Milford Mill, MD
- $92,000 - $111,000 a year
- Part-time
- Mid-level
- Master's degree
- Clinic
- Continuing education credits
- Paid holidays
Quick Apply
Board Certified Behavior Analyst (BCBA)
Behavioral Innovations —Linthicum Heights, MD
- $86,500 - $98,500 a year
- 8 hour shift
- Clinic
- Analysis skills
- Children
- Continuing education credits
- AD&D insurance
Quick Apply
Licensed Therapist
Reflections Behavioral Health —Nottingham, MD
- Part-time
- Hybrid work
- Microsoft Word
- LMFT
- Doctoral degree
- Health insurance
- 401(k)
Quick Apply
Licensed Clinical Supervisor
Innovative Therapeutic Services, —Baltimore, MD
- $85,000 a year
- Weekends as needed
- Adults
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
3d
Lead HVAC Install Technician - NO ON-CALL- MUST Have HVAC Journeyman's + Up to $15,000 Sign On Bonus
Horizon Services —Baltimore, MD
- $28 - $45 an hour
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
10d
Board Certified Behavior Analyst (BCBA)
Behavioral & Educational Solution —Silver Spring, MD
- $95,000 - $125,000 a year
- Part-time
- Clinic experience
- Mid-level
- Clinic
- Continuing education credits
- Paid holidays
Quick Apply
Experienced HVAC Install Tech - Up to $25/hour - Up to $1,500 Sign On Bonus
Horizon Services —Baltimore, MD
- $18 - $25 an hour
- Full-time
- Clean driving record
- Mid-level
- Residential
- Paid training
- Health savings account
Quick Apply
10d
Lead HVAC Install Technician - NO ON-CALL- MUST Have HVAC Journeyman's + Up to $15,000 Sign On Bonus
Horizon Services —Laurel, MD
- $28 - $45 an hour
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid training
- Health savings account
Quick Apply
10d

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Customer Service Advocate II (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Quick Apply

Job Details

Full-time
$39,240 - $71,940 a year
5 days ago

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider and broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products or services by collecting and the contractual provisions that govern administration to provide customer information service and analyzing education, to interpret contractual language to the customer needs for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Prioritize workflow & multitask efficiently in a fast-paced environment while using multiple skill sets with demonstrated proficiency.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer advocate records by identifying underlying customer needs and guiding them to appropriate resources or programs updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.Participates in system testing as needed and ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: 3 years customer service experience.

Preferred Qualifications:

3 years experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $39,240 - $71,940

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Quick Apply

Refine Your Search

client services jobs in elkridge, md

Customer Service Advocate II (Remote)

Client Success Representative (Remote)

Customer Service Advocate I (Remote)

Customer Service Call Center Agent

Customer Service Advocate II (In-Office)

Intermediate Full Stack Java REACT Developer

Behavioral Health Trauma Clinician - Social Worker - LMSW, LGCP or LCPC

Substance Abuse Counselor

Behavioral Health Trauma Clinician - Social Worker - LMSW, LGCP or LCPC

Board Certified Behavior Analyst Annapolis, MD $10,000 sign on bonus!

BCBA (Board Certified Behavior Analyst)

Nurse Practitioner, Family Medicine

Board Certified Behavior Analyst (BCBA)

Board Certified Behavior Analyst (BCBA)

Licensed Therapist

Licensed Clinical Supervisor

Lead HVAC Install Technician - NO ON-CALL- MUST Have HVAC Journeyman's + Up to $15,000 Sign On Bonus

Board Certified Behavior Analyst (BCBA)

Experienced HVAC Install Tech - Up to $25/hour - Up to $1,500 Sign On Bonus

Lead HVAC Install Technician - NO ON-CALL- MUST Have HVAC Journeyman's + Up to $15,000 Sign On Bonus

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