Top 826 Client services Jobs in Elmira, Ny

Outpatient Call Center Assistant
Arnot Health —Elmira, NY
- $16.71 - $21.20 an hour
- Full-time
- HIPAA
- Children
- Medical terminology
Quick Apply
Admissions Coordinator
Elcor Nursing & Rehabilitation Center —Horseheads, NY
- $25 - $28 an hour
- Full-time
- Skilled nursing facility
- Mid-level
- Communication skills
- Paid holidays
- Health insurance
Quick Apply
Client Service Representative - Health on Demand
Arnot Health —Elmira, NY
- $16.00 - $18.17 an hour
- Part-time
- Writing skills
- Medical office experience
- HIPAA
Quick Apply
Urban Decay and IT Cosmetics– Freelance Retail Selling Specialist - PT Horseheads, NY
L'Oreal LUXE —Horseheads, NY
- $18 - $25 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Reliable transportation
COTI Clinician
FLACRA —Watkins Glen, NY
- $19 - $21 an hour
- Full-time
- Mid-level
- 3 years
- Master's degree
Quick Apply
Caregiver / Personal Care Aid / Home Health Aid
Visiting Angels - Horseheads, NY —Horseheads, NY
- $17 - $19 an hour
- Part-time
- Background check
- Experience working with individuals with disabilities
- High school diploma or GED
- Mileage reimbursement
- 401(k)
Quick Apply
RN
FLACRA —Watkins Glen, NY
- $36 - $37 an hour
- Per diem
- Management
- RN License
- Mid-level
Quick Apply
Administrative Assistant
CASA-Trinity —Elmira, NY
- $16.00 - $17.50 an hour
- Full-time
- Customer service
- Basic math
- Office
- Health insurance
- Dental insurance
Quick Apply
15h
Integrated Counselor
CASA-Trinity —Elmira, NY
- $20.00 - $24.50 an hour
- Full-time
- Nursing
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Certified Peer Specialist
Elmira Psychiatric Center —Elmira, NY
- $47,695 - $58,447 a year
- Full-time
- Psychiatry
- Inpatient
- Mid-level
Quick Apply
17h
Mental Health Therapist (New York)
SonderMind —New York State
- $86 - $116 an hour
- Choose your own hours
- Remote
- LMFT
- Licensed Clinical Social Worker
- Mid-level
- Professional development assistance
- Flexible schedule
Quick Apply
Medical Equipment Technician
Dasco HME LLC —Sayre, PA
- $20 - $25 an hour
- Full-time
- OSHA
- Hospital
- Customer service
- Paid holidays
- Health insurance
Licensed Intake Counselor
CASA-Trinity —Elmira, NY
- $26 - $34 an hour
- Full-time
- Background check
- LMFT
- Licensed Clinical Social Worker
- Health insurance
- Dental insurance
Quick Apply
Integrated Counselor (CASAC/LMSW / LMHC / LCSW)
CASA-Trinity —Elmira, NY
- $26 - $36 an hour
- Part-time
- Psychiatry
- Licensed Clinical Social Worker
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Financial Advisor
Edward Jones —Watkins Glen, NY
- $45,000 - $100,000 a year
- Full-time
- 5 years
- Military
- Mid-level
- Profit sharing
- Paid training
Counselor
Endless Mountain BHC —Sayre, PA
- $20 - $25 an hour
- Full-time
- Background check
- Addiction Medicine
- Inpatient
- Health insurance
- Dental insurance
Quick Apply
Peer Recovery Specialist
CASA-Trinity —Elmira, NY
- $16 - $17 an hour
- Full-time
- Clean driving record
- Addiction Medicine
- Office
- Health insurance
- Dental insurance
Quick Apply
B2B Account Executive, Outside Sales
Wholesale Payments Inc. —New York State
- $80,000 - $150,000 a year
- Full-time
- Mid-level
- Driving
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Supportive Housing Specialist: Part-Time
Arbor Housing & Development —Corning, NY
- $18.50 - $20.00 an hour
- Part-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Registered Nurse - Crisis Center
CASA-Trinity —Elmira, NY
- $32 - $38 an hour
- Part-time
- CPR Certification
- Nursing
- Addiction Medicine
- Health insurance
- Dental insurance
Quick Apply

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Outpatient Call Center Assistant

Arnot Health -
Elmira, NY

Quick Apply

Job Details

Full-time
$16.71 - $21.20 an hour

Qualifications

Office supply management
Customer records maintenance
Patient scheduling systems
Patient question and concern management
Operator switchboards
Customer relationship building
Electronic health records (EHR) management
Phone communication
Client rapport building
Client inquiry handling
Emergency call-taking protocols
Working with pediatric populations
Patient demographics
HIPAA
Care documentation
Mail distribution
Scanning
Assisting medical staff
Incident Escalation
Phone call screening
Healthcare referral management
Records management
Clinical data entry
Fax machines
Mail management
Customer engagement
Desktop applications
Telephone systems
Mail processing
Productivity software

Full Job Description

Outpatient Call Center Assistant

Description

MAIN FUNCTION:
Handles Primary Care call center incoming and outgoing calls, call
transfers, Instant messaging providers. Assists with maintaining a
functional office work environment. The Outpatient Call Center
Assistant reports to the Director of Operations.

DUTIES AND RESPONSIBILITIES:

Client Service Duties
** 1. Answers, manages and directs incoming calls in major
primary care clinics, and is competent in basic medical terms,
terminology and their appropriate use in documentation and
scheduling.

** 2. Ability to use professional discretion to escalate calls
appropriately and follow the established guidelines and protocols
while working independently and without direct supervision.

** 3. Demonstrates proficiency with EMR and documentation of
calls.

** 4. Demonstrates familiarity with call categories of call center
calls as necessary by accurately assessing caller's needs. Recognizes
the necessity for emergency intervention (i.e.911) and immediately
takes the appropriate actions.

** 5. Answers and appropriately directs all incoming and office
telephone calls managing multiple lines and queues.

** 6. Handles incoming telephone inquiries, provider to provider
connections, emergency response contact, patient information,
primary contact for security for urgent and non-urgent situations.
Documents appropriately in EMR.

** 7. Performs scanning, sorts, and distributes mail according to
office protocol and management of fax in box.

** 8. Follows scheduling protocols/templates for multiple different
providers in one or multiple locations as well as various specialty
schedules.

** 9. Maintains absolute proficiency in computer applications
required for work function. These include but are not limited to the
Microsoft Office Suite, ECW, Soarian, and clinical information systems
of the Medical Center and Arnot Medical Services, PC.

** 10. Facilitates positive interactions between callers, Medical
Center departments and physicians' offices.

11 Schedules follow-up visits, consultations, referrals and
forwards any materials needed for appointment upon request of
providers or clinical staff.

12. Notifies patients by phone or mail with any pertinent
information as instructed by clinical staff such as appointment
changes, forms, letters etc.

13. Obtains & updates all patient demographic information
timely and accurately.

14. Is familiar with patients' rights per AOMC policy and
demonstrates awareness of HIPPA and other patient
confidentiality issues.

15. Interacts effectively with physician's office staff and outside
answering services to meet patients' needs.
16. Assists with the complaint process, including
documentation.

** 17. Maintains databases and records and assists with tracking
call center volume.

18. Performs clerical support functions as needed during
periods of low call activity.

19. Assists with the maintenance of a working office
environment, to include maintaining office supplies and
maintenance of facility and equipment.

20 Interacts effectively with other medical center departments
and personnel.

21 Provides age-appropriate communication support to address
the needs of the neonate, infant, children, adolescent, adult, and
geriatric patients.

22. Is familiar with and demonstrates continuous Performance
Improvement principles and participates in the process as
appropriate.

23. Is responsible for attending all mandatory annual
educational programs as required by the position.

24. Employee understands and demonstrates the importance
of satisfying the needs of the customer/patient by interacting with him/her in a friendly
and caring way, being attentive to the customer's needs, both psychologically and physically, and by
taking the initiative to maintain communication with the customer in order to provide a
secure and pleasant experience with the Medical Center.

25. It is understood that this lists typical duties for the
classification and is not to be considered inclusive
of all duties that may be assigned.

Quick Apply

Refine Your Search

client services jobs in elmira, ny

Outpatient Call Center Assistant

Admissions Coordinator

Client Service Representative - Health on Demand

Urban Decay and IT Cosmetics– Freelance Retail Selling Specialist - PT Horseheads, NY

COTI Clinician

Caregiver / Personal Care Aid / Home Health Aid

RN

Administrative Assistant

Integrated Counselor

Certified Peer Specialist

Mental Health Therapist (New York)

Medical Equipment Technician

Licensed Intake Counselor

Integrated Counselor (CASAC/LMSW / LMHC / LCSW)

Financial Advisor

Counselor

Peer Recovery Specialist

B2B Account Executive, Outside Sales

Supportive Housing Specialist: Part-Time

Registered Nurse - Crisis Center

I want to receive the latest job alert for client services in elmira, ny

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