Top 15702 Jobs in Ephrata Pa 17522

Director of Customer Success
Confidential —Lancaster, PA
- $110,000 - $115,000 a year
- Full-time
- In-person
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Flagger
Traffic Plan —Stevens, PA
- 8 hour shift
- 18 years or older
- Construction site
- Pass drug screening
- Paid training
- Paid holidays
Academic Researcher - AI Trainer
DataAnnotation —Reading, PA
- $40 - $60 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Caregiver - Urgently Hiring
Angels On Call —Denver, PA
- $15 an hour
- Part-time
- 18 years or older
- Driver's License
- Home health
- Paid training
- Health insurance
Quick Apply
Caregiver / Home Health Aide
Senior Helpers - Lancaster County —Ephrata, PA
- $17 - $18 an hour
- Part-time
- 18 years or older
- Criminal background check
- Home Health
- Health insurance
- Dental insurance
Quick Apply
Anesthesia Technician - Anesthesia - Day
Wellspan Health —Ephrata, PA
- Full-time
- Acute care
- High school diploma or GED
- Operating room
- Paid parental leave
- Health insurance
Teller
Fulton Bank —Ephrata, PA
- $17.25 - $24.23 an hour
- Full-time
- High school diploma or GED
- US work authorization
- Entry level
- Wellness program
- Health savings account
8d
Bookseller - PT
Barnes & Noble, Inc. —Wyomissing, PA
- Part-time
- Merchandising
- Children
- Entry level
- Paid parental leave
- Paid holidays
8d
Crew Member
Dunkin' —Ephrata, PA
- Part-time
- Serving
- No education required
- Customer service
Part time Front Desk
Home2 Suites Ephrata —Ephrata, PA
- $16.50 - $17.50 an hour
- Part-time
- Google Workspace
- Microsoft Outlook
- Computer literacy
- Employee discount
- Flexible schedule
Quick Apply
11d
Team Member
Dunkin' —Ephrata, PA
- $12 - $15 an hour
- Part-time
- Serving
- No education required
- Customer service
- Health insurance
- Dental insurance
Patient Coordinator
Aspen Dental —Ephrata, PA
- $17 - $21 an hour
- Full-time
- 18 years or older
- Dental office
- High school diploma or GED
- Health insurance
- Dental insurance
Picker/Packer 12p-8:30p M-F
Henry Schein, Inc. —Denver, PA
- Full-time
- Computer literacy
- Writing skills
- Basic math
9h
Personal Shopper (In-Store)
Walmart —Ephrata, PA
- $14 - $27 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Home Team Associate
Walmart —Ephrata, PA
- $14 - $27 an hour
- Full-time
- High school
- Merchandising
- Entry level
- Paid jury duty
- Disability insurance
Courier 1
Labcorp —Wyomissing, PA
- Full-time
- Clean driving record
- No education required
- No experience needed
- Employee stock purchase plan
- Disability insurance
Crew Member
Wendy's —Ephrata, PA
- Part-time
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- Food service
- Flexible schedule
Picker/Packer 4:30p-9:30p
Henry Schein, Inc. —Denver, PA
- Part-time
- Computer literacy
- Writing skills
- Basic math
9h
PT Cashier - 6501
Giant Martins —Ephrata, PA
- Full-time
- Ability to lift 50 pounds
- US work authorization
- Cleaning
DELIVERY POSITION (AMAZON PACKAGES) $23.75-$26.25 (BONUSES) START ASAP
DELIVERY SERVICE PARTNER —Reading, PA
- $23.75 - $27.00 an hour
- Overtime
- Customer service
- No experience needed
- Ability to lift 50 pounds
- Paid training
- Fuel card
Quick Apply
4d

I want to receive the latest job alert for jobs in ephrata pa 17522

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Director of Customer Success

Confidential
Lancaster, PA

Quick Apply

Job Details

Full-time
$110,000 - $115,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Managing customer accounts
Customer retention
Coaching
Metrics Reporting
Team development
Client services
Account management
Senior leadership

Full Job Description

A growing third-party logistics and fulfillment organization is seeking a Director of Customer Success to lead and scale its client-facing function. This is a senior leadership role focused on people, process, and outcomes—not day-to-day account management.

The ideal candidate is a strategic operator who can build structure, develop leaders, and ensure an exceptional, repeatable client experience across the full lifecycle.

Position Overview

The Director of Customer Success will own the direction and performance of the Customer Success function, overseeing onboarding, ongoing client relationships, and strategic account oversight. Reporting directly to the Chief Operating Officer, this role partners closely with Operations, Sales, Finance, and IT to drive retention, satisfaction, and long-term growth.

This role requires an on-site presence in Lancaster, PA and includes travel for client visits and multi-site collaboration.

Key Responsibilities

Client Onboarding Oversight

Provide strategic leadership to the onboarding function
Ensure smooth handoffs from Sales to Operations
Define success criteria for go-live and long-term client health
Identify recurring onboarding challenges and drive cross-functional solutions

Team Leadership & Development

Lead, coach, and develop a team of Customer Success professionals and a Strategic Account Manager
Own hiring, onboarding, performance management, and succession planning
Establish a culture of accountability, ownership, and continuous improvement
Conduct regular 1:1s, team meetings, and performance reviews

Process & Playbook Development

Build standardized workflows for escalations, QBRs, onboarding handoffs, and issue resolution
Formalize processes that scale across multiple facilities
Partner with Sales and Operations to define and manage the full client lifecycle

Performance Management & Accountability

Define and monitor KPIs including retention, SLA performance, escalation resolution, CSAT, and expansion indicators
Shift the function from reactive to proactive management using data and trend analysis
Present client health and team performance metrics to senior leadership

Financial & Operational Accountability

Manage departmental budget, headcount planning, and tool spend
Ensure billing accuracy for client-facing services
Serve as escalation point for billing disputes and lead root-cause resolutions
Partner with Finance on reporting and cost management

Cross-Functional Leadership

Act as the primary Customer Success liaison to Operations, Sales, Finance, and IT
Lead client issue resolution at the leadership level
Collaborate with Operations to align fulfillment performance to client expectations

Qualifications

Required

5–8 years of progressive experience in Customer Success, Client Services, or Account Management
2–4 years of people management experience (teams of 3+)
Proven experience building or formalizing scalable customer success processes
Strong leadership, coaching, and performance management skills
Data-driven mindset with experience using KPIs to drive outcomes

Preferred

Experience in 3PL, supply chain, eCommerce fulfillment, or logistics
Background in SaaS or B2B services with strong process orientation
Comfort operating in fast-paced, operationally complex environments
Proficiency with CRM and customer success platforms; WMS/OMS exposure a plus

Pay: $110,000.00 - $115,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

jobs in ephrata pa 17522

Director of Customer Success

Flagger

Academic Researcher - AI Trainer

Caregiver - Urgently Hiring

Caregiver / Home Health Aide

Anesthesia Technician - Anesthesia - Day

Teller

Bookseller - PT

Crew Member

Part time Front Desk

Team Member

Patient Coordinator

Picker/Packer 12p-8:30p M-F

Personal Shopper (In-Store)

Home Team Associate

Courier 1

Crew Member

Picker/Packer 4:30p-9:30p

PT Cashier - 6501

DELIVERY POSITION (AMAZON PACKAGES) $23.75-$26.25 (BONUSES) START ASAP

I want to receive the latest job alert for jobs in ephrata pa 17522

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected