Top 5 Interviewer Jobs in Erie, Pa

Unemployment Compensation Claims Intake Interviewer Erie
Commonwealth of PA —Erie, PA
- $45,907 - $69,203 a year
- Full-time
- Background check
- Office
- Fingerprint clearance
- Paid parental leave
- Health insurance
9d
Field Interviewer - Part-time
RTI International —Erie, PA
- $20 an hour
- Part-time
- Computer literacy
- English
- High school diploma or GED
- Employee discount
- Flexible schedule
Quick Apply
Unemployment Compensation Claims Intake Interviewer - Erie
Commonwealth of Pennsylvania —Erie County, PA
- $45,907 - $69,203 a year
- Full-time
- Typing
- Entry level
- Work from home
8d
Bilingual Unemployment Compensation Claims Intake Interviewer (SpanishEnglish) Erie
Commonwealth of PA —Erie, PA
- $45,907 - $69,203 a year
- Full-time
- Background check
- Office
- Fingerprint clearance
- Paid parental leave
- Health insurance
9d
Bilingual Unemployment Compensation Claims Intake Interviewer (Spanish-English) - Erie
Commonwealth of Pennsylvania —Erie County, PA
- $45,907 - $69,203 a year
- Full-time
- Spanish
- English
- Office
- Work from home
9d

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interviewer jobs near erie, pa

Unemployment Compensation Claims Intake Interviewer Erie

Commonwealth of PA -
Erie, PA

Apply Now

Job Details

Full-time
$45,907 - $69,203 a year
9 days ago

Benefits

Paid parental leave
Internal mobility program
Health insurance
Dental insurance
Military leave
Paid time off
Paid military leave
Work from home
Parental leave
Vision insurance
Flexible schedule
Retirement plan
Paid sick time

Qualifications

Customer communication

Full Job Description

THE POSITION

As an Unemployment Compensation Claims Intake Interviewer with the Office of Unemployment Compensation Service Centers in Erie, you become a trusted resource for individuals navigating a challenging moment in their lives. This role assists customers who file claims for unemployment compensation by telephone, mail, or via the Internet. The work you do strengthens your community and provides a sense of purpose. Do not miss out on this opportunity to help your fellow Pennsylvanians in their time of need—apply today!

DESCRIPTION OF WORK

The Unemployment Compensation (UC) team assists customers with filing claims for unemployment compensation and answering questions about UC benefits and processes. With our team, you will help gather and analyze pertinent data to help establish valid claims for unemployment compensation benefits in accordance with the PA UC Law. As an Unemployment Compensation Claims Intake Interviewer, you will perform the following duties:

Interview Claimants: Answer telephone calls to collect data for initial, continued, or additional claims for unemployment benefits; type accurately while speaking and listening effectively
Process Data: Use computer programs to enter information, update records, and identify factors that affect eligibility; issue payments to eligible claimants
Advise Claimants: Explain claimant rights and responsibilities under PA UC Law
Identify Issues: Review monetary and nonmonetary factors and refer claims to the appropriate unit for processing as needed
Communicate Effectively: Reach out to claimants, employers, and other service center staff via telephone, fax, email, and postal mail to clarify information and support timely processing
Review Documentation: Examine forms and confirm required information is provided; prepare and send appropriate follow-up materials

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment
Work hours are generally 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch. Work hours may vary based on operational needs.
Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the required probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Erie. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

Successful completion of the Unemployment Compensation Intake Interviewer Trainee (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration) program; or
Three years of customer service or office support experience which includes two years of experience resolving customer impact issues; or
Any equivalent combination of experience or training which includes two years of experience resolving customer impact issues.

Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
You must be able to perform essential job functions.

Legal Requirements:

This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
You may only apply/test once for this posting.
Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

Eligibility rules apply.

Apply Now

Refine Your Search

interviewer jobs in erie, pa

Unemployment Compensation Claims Intake Interviewer Erie

Field Interviewer - Part-time

Unemployment Compensation Claims Intake Interviewer - Erie

Bilingual Unemployment Compensation Claims Intake Interviewer (SpanishEnglish) Erie

Bilingual Unemployment Compensation Claims Intake Interviewer (Spanish-English) - Erie

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THE POSITION

DESCRIPTION OF WORK

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

EXAMINATION INFORMATION

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