Top 48 Quality assurance lead Jobs in Erie, Pa

Customer Logistics Manager (Food Manufacturing)
Maple Donuts, LLC —Erie, PA
- $100,000 - $125,000 a year
- Extended hours
- Oracle
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Director of Food Safety & Quality
Maple Donuts, LLC —Erie, PA
- $130,000 - $145,000 a year
- Master's degree
- 8 years
- Analysis skills
Quick Apply
Lead Quality Specialist
Wabtec —Erie, PA
- $68,900 - $98,200 a year
- Full-time
- Mid-level
- High school diploma or GED
- Assembly
Quick Apply
Manager, Office of Clinical Education
Lake Erie College of Osteopathic Medicine —Erie, PA
- Full-time
- Customer service
- Computer literacy
- Writing skills
- Opportunities for advancement
Senior Supplier Quality Engineer
Victaulic —Pennsylvania
- Full-time
- Up to 50% travel
- 5 years
- Engineering
Director of Growth & Operations
Ideal Home Health Agency —Erie, PA
- Full-time
- Google Workspace
- Marketing
- Office
- Profit sharing
Quick Apply
Quality Supervisor
Parker Hannifin Corporation —Erie, PA
- Full-time
- Engineering
- Mid-level
- Analysis skills
1d
Director, Laboratory Services
UPMC —Erie, PA
- $35.74 - $57.94 an hour
- Full-time
- 3 years
- Master's degree
- Bachelor's degree
Director of Supply Chain & Logistics
Maple Donuts, LLC —Erie, PA
- Office
- Bachelor's degree
- Travel
Quick Apply
Quality Engineer
Molex —Erie, PA
- Engineering
- Pass drug screening
- Mid-level
- Paid parental leave
- Health savings account
Quality Engineering Manger
KYOCERA AVX —Erie, PA
- Full-time
- Analysis skills
- Senior level
- Electrical Engineering
Plant Quality Manager
Parker Hannifin Corporation —Erie, PA
- Full-time
- 5 years
- Manufacturing
- Senior level
Process Technician
Essentra —Erie, PA
- Mid-level
- Analysis skills
- Leadership
7d
Quality Engineering Manger
KYOCERA AVX Greenville LLC —Erie, PA
- Analysis skills
- Senior level
- Electrical Engineering
Quick Apply
Branch Manager (Homecare)
All American Home Care LLC —Erie, PA
- 8 hour shift
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
WIOA & TANF Program Team Lead
Educational Data Systems, Inc. —Erie, PA
- $60,000 a year
- Full-time
- Clean driving record
- Mid-level
- Driver's License
Quick Apply
14d
Team Lead (s) - Manufacturing / Production Divisions - 2nd SHIFT
KYOCERA AVX Corporation —Erie, PA
- Computer literacy
- Mid-level
- High school diploma or GED
Quick Apply
Medical Laboratory Scientist
UPMC —Erie, PA
- $27.78 - $36.58 an hour
- Full-time
- Mid-level
- Bachelor's degree
- 1 year
3d
Team Lead (s) - Manufacturing / Production Divisions - 2nd SHIFT
KYOCERA AVX —Erie, PA
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Nurse Manager 1
Commonwealth of PA —Erie, PA
- $95,995 - $145,965 a year
- Weekends as needed
- Nursing
- RN License
- Mid-level
- Paid parental leave
- Health insurance
8d

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quality assurance lead jobs near erie, pa

Customer Logistics Manager (Food Manufacturing)

Maple Donuts, LLC -
Erie, PA

Quick Apply

Job Details

$100,000 - $125,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Customer returns handling
Managing teams in a customer support role
Team leadership
Supervising experience
Conflict management

Full Job Description

Job Title: Customer Logistics Manager (Food Manufacturing)

Job Summary

The Customer Logistics Manager is responsible for overseeing all customer service operations within a food manufacturing environment, ensuring exceptional service delivery to customers, distributors, and retail partners. This role focuses on managing order fulfillment, resolving customer issues, and coordinating cross-functional communication between sales, production, logistics, and quality assurance to meet customer expectations and regulatory standards.

Key Responsibilities

Lead and manage the customer service team to ensure high levels of customer satisfaction
Oversee order processing, including order entry, tracking, fulfillment, and invoicing
Serve as the primary point of escalation for customer inquiries, complaints, and service issues
Coordinate with production, supply planning, quality assurance, and logistics teams to ensure timely and accurate order delivery
Maintain strong relationships with key customers, distributors, and retail partners
Monitor and improve customer service metrics such as order accuracy, response time, and on-time delivery
Ensure compliance with food safety regulations, labeling requirements, and customer-specific standards
Analyze customer feedback and service data to identify trends and implement improvements
Develop and implement customer service policies, procedures, and training programs
Support sales and supply chain teams with forecasts, product availability, and customer requirements
Manage returns, credits, and product recalls in collaboration with quality and regulatory teams

Qualifications & Skills

Bachelor’s degree in business administration, supply chain management, or a related field
5+ years of customer service experience, preferably in food manufacturing or consumer packaged goods (CPG)
2+ years of supervisory or team leadership experience
Strong knowledge of order management systems and ERP software (e.g., SAP, Oracle)
Excellent communication, leadership, and interpersonal skills
Strong problem-solving and conflict resolution abilities
Ability to work in a fast-paced, deadline-driven environment
High level of organization and attention to detail

Preferred Qualifications

Experience with food safety standards (e.g., FDA, USDA, HACCP, GFSI)
Familiarity with EDI (Electronic Data Interchange) systems
Experience managing large retail or distribution accounts
Data analysis and reporting skills (Excel, Power BI, or similar tools)

Work Environment

Office-based within a manufacturing or production facility setting
Regular interaction with production, warehouse, and quality teams
May require occasional extended hours to address urgent customer or production issues

Key Performance Indicators (KPIs)

Customer satisfaction scores (CSAT)
On-time and in-full (OTIF) delivery rates
Order accuracy and fulfillment efficiency
Response and resolution times for customer inquiries and complaints

Benefits

Health, dental, and vision insurance
Paid time off and holidays
Retirement plan options (401k)
Performance-based bonuses
Career development and advancement opportunities

Quick Apply

Refine Your Search

quality assurance lead jobs in erie, pa

Customer Logistics Manager (Food Manufacturing)

Director of Food Safety & Quality

Lead Quality Specialist

Manager, Office of Clinical Education

Senior Supplier Quality Engineer

Director of Growth & Operations

Quality Supervisor

Director, Laboratory Services

Director of Supply Chain & Logistics

Quality Engineer

Quality Engineering Manger

Plant Quality Manager

Process Technician

Quality Engineering Manger

Branch Manager (Homecare)

WIOA & TANF Program Team Lead

Team Lead (s) - Manufacturing / Production Divisions - 2nd SHIFT

Medical Laboratory Scientist

Team Lead (s) - Manufacturing / Production Divisions - 2nd SHIFT

Nurse Manager 1

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