Top 530 Customer satisfaction Jobs in Erie Pa

Scheduling Specialist, Associate
UPMC —Erie, PA
- $18.99 - $28.11 an hour
- High school diploma or GED
- Mentoring
- 1 year
- Work from home
Universal Banker I
Mercer County State Bank —Cambridge Springs, PA
- $18 - $21 an hour
- Full-time
- Computer literacy
- Office
- Math
- Health insurance
- Dental insurance
Quick Apply
Business Development Representative
C & J Professional Lawn Care Inc —Fairview, PA
- $15 - $65 an hour
- Part-time
- Hybrid work
- Background check
- Spanish
- English
- Employee discount
- Flexible schedule
Quick Apply
5d
In-Home Sales Specialist
Clearwater Systems —Erie, PA
- $70,000 - $125,000 a year
- Full-time
- Mid-level
- 3 years
- Leadership
- Paid training
- Fuel card
2d
Quality Control Inspector
4Front Solutions —Erie, PA
- Overtime
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Collision Center Estimator/Project Manager
WEST PENN COLLISION —Albion, PA
- $65,000 - $80,000 a year
- Full-time
- Clean driving record
- Sales
- Mid-level
- Paid time off
- 401(k) matching
Quick Apply
3d
Exterior Installation Subcontractors Wanted – Siding, Roofing, Gutters
Home Genius Exteriors West —Girard, PA
- $5,000 a week
- Full-time
- Construction site
- Mid-level
- Residential
Quick Apply
Engineering Technician
4Front Solutions —Erie, PA
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
3d
CDL-A OTR Company Truck Driver
Certified Express Inc —Fairview, PA
- $0.58 - $0.60 per mile
- Full-time
- 11+ years
- CDL A
- Mid-level
- Passenger ride along program
- Paid holidays
Quick Apply
Quality Assurance Specialist
4Front Solutions —Erie, PA
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
RSVP - W2 Life Insurance Specialist - Remote - Hiring Event
Insurance Supermarket Inc. —Pennsylvania
- $38,500 - $180,000 a year
- Full-time
- Computer literacy
- Mid-level
- Communication skills
- Health insurance
- Paid time off
Public Transit Drivers
Erie Metropolitan Transit Authority —Erie, PA
- From $22.29 an hour
- Part-time
- Background check
- Clean driving record
- English
- Health insurance
- Dental insurance
Quick Apply
Exterior Installation Subcontractors Wanted – Siding, Roofing, Gutters
Home Genius Exteriors West —Erie, PA
- $5,000 a week
- Full-time
- Construction site
- Mid-level
- Residential
Quick Apply
Maintenance Assistant
Hudson Property Management Services, LLC —Erie, PA
- From $15 an hour
- Full-time
- Background check
- Computer literacy
- Sanitation
- Health insurance
- 401(k)
Quick Apply
Specialty Steak Journeyman Meat Cutter
Curtze Food Service —Erie, PA
- Full-time
- Heavy lifting
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
14d
Breakfast Cook- Bistro 210
Scott Enterprises - Peek 'n Peak Resort —Clymer, NY
- $16.25 an hour
- Part-time
- Customer service
- In-person
- Food Handler Certification
Quick Apply
3d
Construction Project Manager
CJ Drilling, Inc. —Pennsylvania
- $72,000 - $105,000 a year
- Full-time
- Civil engineering
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Territory Sales Manager - East
Bailey International Inc. —Pennsylvania
- Weekends as needed
- Microsoft Excel
- Bachelor of Science
- Mid-level
Global Business Development Manager - Mays Chemical
Ravago Americas —Pennsylvania
- $130,000 - $160,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor's degree
Quick Apply
HP PC Sales Representative
2020 Companies, Inc. —Erie, PA
- $19 an hour
- Part-time
- High school diploma or GED
- Training & development
- Communication skills
- Paid training
- Paid holidays
Quick Apply
7d

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Scheduling Specialist, Associate

UPMC -
Erie, PA

Apply Now

Job Details

$18.99 - $28.11 an hour

Benefits

Work from home

Qualifications

Customer communication

Full Job Description

Are you a dedicated professional interested in building a rewarding career? Are you interested in a call center position that offers terrific benefits, opportunities to grow, and an excellent work-life balance and the ability to work from home post training? Then you may be the perfect fit for our Scheduling Services Scheduling Specialist, Associate role! This role is based out of Erie at our East Bayfront location.

In this role, you will serve as the first line of contact for the patient. The Scheduling Specialist, Associate acts as an advocate for patients by providing guidance, interpretation, and education on scheduling. They provide details regarding their appointment, including directions, and required preparation. They also review, verify, and enter the patients’ demographic and insurance information.

We also offer a monthly incentive program, which is based off performance and 3 months of employment.

If you are enthusiastic about assisting others in a customer service role and think you are up for the challenge, apply today!

Purpose:
Under the general direction of the Supervisor, Scheduling Services, the Scheduling Specialist Associate, Scheduling Services will ensure a World Class, patient-centric experience of Service Excellence through every interaction with UPMC Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & Vision but the UPMC Core Values, creating an Industry Leading patient experience during each and every interaction. The Scheduling Specialist Associate, Scheduling Services will perform all aspects of scheduling duties across the UPMC Scheduling Center by serving as an advocate for UPMC patients, providing guidance, interpretation, and education on scheduling, registration and various patient related inquiries. The Scheduling Specialist Associate, Scheduling Services is responsible for efficient and courteous resolution to verbal and written patient inquiries, ensuring satisfaction while interacting patients, physicians, families, hospital personnel, referring physicians and office staff, etc. The Scheduling Specialist Associate, Scheduling Services will achieve their quality, production, and customer satisfaction goals while adhering to UPMC Values and Culture of Service Excellence.

Responsibilities:

Provide a World Class patient experience, focusing on Service Excellence and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, outreach calls, cohesive written communication, and online interactions.
Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and first call resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information.
Review and update the patient's demographic and insurance information to ensure data integrity and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records.
Research inquiries from UPMC Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to close out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership.
Act as an advocate for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient related inquiries.
Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient.
Drive First Call Resolution on every inquiry by completing all necessary outreach calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience.
Serve as a mentor to newly hired staff members, role modelling service excellence and a patient-centric experience.
Attend all Scheduling Services meetings, trainings and educational discussions as scheduled.
Provide exemplary customer service by being proactive and responsive to all UPMC Scheduling Services patient and physician requests.
Remain current on all departmental policies, procedures, plan benefit designs, and modifications.
Communicate with all managers, supervisors, and team leaders effectively, efficiently, and courteously.
Maintain employee and patient confidentiality at all times.

High School Graduate.
Minimum of one year experience in a Customer Service and / or Call Center Environment Required.
Service Excellence as a way of thinking and the attitude that is portrayed. Ability to help others embrace the spirit of service and provide a high level of service excellence.
Proven success in finding innovative solutions to enhance the patient experience.
Excellent organizational, interpersonal and communication skills, both written and oral. Strong ability to make independent decisions required.
Proficient in Microsoft Office and Excel preferred.
Strong problem-solving abilities necessary to evaluate and address patient / physician inquiries.
Must have a desire to help others and portray empathy in all situations.
Demonstrated flexibility and motivation to learn & grow in the role.
Complete and thorough understanding of 'Excellence in Service' requirements.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Apply Now

Refine Your Search

customer satisfaction jobs in erie pa

Scheduling Specialist, Associate

Universal Banker I

Business Development Representative

In-Home Sales Specialist

Quality Control Inspector

Collision Center Estimator/Project Manager

Exterior Installation Subcontractors Wanted – Siding, Roofing, Gutters

Engineering Technician

CDL-A OTR Company Truck Driver

Quality Assurance Specialist

RSVP - W2 Life Insurance Specialist - Remote - Hiring Event

Public Transit Drivers

Exterior Installation Subcontractors Wanted – Siding, Roofing, Gutters

Maintenance Assistant

Specialty Steak Journeyman Meat Cutter

Breakfast Cook- Bistro 210

Construction Project Manager

Territory Sales Manager - East

Global Business Development Manager - Mays Chemical

HP PC Sales Representative

I want to receive the latest job alert for customer satisfaction in erie pa

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