Top 31 Customer support & client services managers Jobs in Escondido, Ca

Customer Support Operations Manager - Intercom & Fin AI
Vista Fulfillment Group —Santee, CA
- $60,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Dental insurance
Quick Apply
Manager Customer Service
Graybar Electric Company, Inc. —San Diego, CA
- $95,000 a year
- Full-time
- 5 years
- Mentoring
- Senior level
- Profit sharing
- Paid holidays
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8d
Customer Support Supervisor - Environmental Solutions
Republic Services —Escondido, CA
- $82,600 - $113,650 a year
- Full-time
- 5 years
- Team management
- Contracts
- AD&D insurance
- Employee stock purchase plan
Customer Service & Operations Manager
Pro Teeth Guard —San Marcos, CA
- $63,000 - $68,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Service Manager
Winchester Interconnect —San Marcos, CA
- Up to $116,000 a year
- Microsoft Word
- Marketing
- Office
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6d
Manager of Customer Support
Workiz —San Diego, CA
- $120,000 - $140,000 a year
- Hybrid work
- Spanish
- 3 years
- Supervising experience
- Health insurance
- Dental insurance
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Branch Operations Supervisor - Commercial Lines
Insurance Office of America, Inc. —Escondido, CA
- $95,000 - $125,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
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Director of Customer Experience
SaaSMAX —San Diego, CA
- Product management
- Senior level
Guest Experience Lead
Kids & Coffee, LLC —Carlsbad, CA
- $23 - $25 an hour
- Part-time
- 5 years
- Mid-level
- Supervising experience
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12h
Loan Originator Success Manager
C2 Financial —San Diego, CA
- $75,000 - $140,000 a year
- Full-time
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
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Loyalty Program Director
Road Runner Sports —San Diego, CA
- Online Application
- Background check
- Mid-level
- Analysis skills
Director, Oncology Customer Experience
Hologic —San Diego, CA
- $151,200 - $268,800 a year
- Management
- HIPAA
- Bachelor's degree
CRC Service Lead
In Field Strategies —La Mesa, CA
- $40 an hour
- Extended hours
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid training
Quick Apply
Site Lead - Camp Pendleton
STRUCTION SOLUTIONS —Camp Pendleton, CA
- Contract
- Military
- Mid-level
- High school diploma or GED
Quick Apply
9d
Technical Support Manager
Cohu, Inc. —San Diego, CA
- Extended hours
- Microsoft Excel
- Oracle
- Bachelor of Science
National Service Manager - Multi-Vendor Imaging - West Coast
Catalyst MedTech —Poway, CA
- $115,000 - $160,000 a year
- Weekends as needed
- Up to 50% travel
- Sales
- Driver's License
- Wellness program
- Health savings account
Quick Apply
3d
Regional Vendor Manager
Kellermeyer Bergensons Services —Oceanside, CA
- $65,000 - $85,000 a year
- Weekends as needed
- 5 years
- Analysis skills
- Travel
Quick Apply
Lead Customer Service Representative (Flexible Working Hours)
Destination Pet LLC —Encinitas, CA
- $19.00 - $20.50 an hour
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- 401(k)
- Flexible schedule
Quick Apply
Member Experience Manager
EōS Fitness —Encinitas, CA
- $19.90 - $21.90 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply

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MUST have a Property & Casualty license. Strong understanding of Personal Lines coverages and service processes. Deliver an Exceptional Client Experience.
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Customer Support Operations Manager - Intercom & Fin AI

Vista Fulfillment Group
Santee, CA

Quick Apply

Job Details

Full-time
$60,000 - $80,000 a year

Benefits

Dental insurance

Qualifications

Email customer support
Data analysis reporting
Texting/chatbox tools
Managing teams in a customer support role
Phone communication
Team leadership
Workflow management (operations management method)
Coaching
Automation software
Customer satisfaction tracking
Incident Escalation
Quality reports
Managing clients in a customer support role
Team development
Quality performance measurement
Bachelor's degree
Management reporting
Customer support
AI-driven automation
API integrations
Technical support via email
Backlog management
Email support
Ticketing system technical support
Financial process automation

Full Job Description

Remote — United States Only
Full-Time | 40 Hours/Week
Hourly Rate: $30–$40/hour, depending on experience
Benefits: Medical and dental benefits available
Reports To: COO

About the Role

Vista Fulfillment Group is hiring a full-time Customer Support Operations Manager to lead our customer support team and improve the systems, workflows, and response times behind our customer service operation.

This is a remote position open to candidates located anywhere in the United States. The schedule is a standard 40-hour work week, Monday through Friday, with availability required during business hours from 9:00 AM to 5:00 PM.

This role is responsible for managing a team of approximately 10 customer support agents who handle customer tickets, refunds, disputes, order issues, phone support, email support, and Intercom chat support.

We are looking for a hands-on CS leader who can both manage people and improve systems. The ideal candidate must have strong experience with Intercom, including inbox management, reporting, routing, workflows, automations, and help center structure. They must also have strong experience with Fin AI, Intercom’s AI agent, including setup, flow design, automation planning, content structure, and implementation.

Our current first response time averages around 48 hours. A major goal of this role is to reduce first response time to 12 hours ideally, and no later than 24 hours, while improving ticket quality, accountability, and SLA performance.

Preferred Experience

Experience implementing Fin AI from the ground up or rescuing a failed AI support implementation.

Experience in ecommerce, fulfillment, logistics, retail, marketplaces, alcohol, or order-management support environments.

Experience handling refund, dispute, chargeback, delivery issue, and customer complaint workflows.

Experience creating CS dashboards, weekly KPI reports, SOPs, internal playbooks, and quality assurance scorecards.

Experience working with technical teams to improve integrations, reporting, AI workflows, and automation logic.

Ideal Candidate

The ideal candidate is a hands-on customer support operator who can manage a team, improve accountability, and personally help build a better Intercom and Fin AI support system.

This person should not only understand customer service management, but also know how to structure support workflows, build automations, analyze ticket data, and use AI to reduce manual workload without sacrificing service quality.

We are looking for someone who can take a support department with a 48-hour average first response time and build the systems, team discipline, and automation needed to bring that down to 12–24 hours.

Location

Remote, United States only.

Requirements

Key Responsibilities

Lead and manage a customer support team of approximately 10 agents handling tickets, refunds, disputes, order issues, chat, email, and phone support.

Monitor daily support performance, ticket queues, backlog, response times, resolution times, SLA compliance, quality standards, and agent productivity.
Reduce average first response time from approximately 24 hours to 12 hours ideally, and no later than 24 hours.
Build, improve, and manage Intercom workflows, routing rules, inbox structure, automations, tags, macros, reporting dashboards, team assignments, and escalation paths.
Lead the implementation of Fin AI, including flow design, AI response logic, help center content strategy, escalation rules, automation structure, and ongoing optimization.
Work with developers, consultants, or internal technical resources when needed to properly implement Fin AI, integrations, reporting, and automation improvements.
Analyze Intercom reports and support data to identify bottlenecks, agent performance issues, recurring customer problems, workflow gaps, and automation opportunities.
Create and maintain SOPs for ticket handling, refunds, disputes, escalations, SLA standards, phone support, chat support, and email support.
Train customer support agents on Intercom usage, Fin AI workflows, support quality expectations, communication standards, escalation procedures, and performance goals.
Review team performance and recommend staffing changes, coaching plans, disciplinary actions, promotions, or workflow adjustments to leadership.
Ensure support operations meet partner expectations and that SLA risks are identified and escalated quickly.
Work closely with the COO, operations team, fulfillment team, account management, and developers to improve customer experience and resolve recurring issues.

Required Qualifications

Must be located in the United States.
Bachelor’s degree required.
Experience managing customer support teams of at least 10 people.
Minimum 3 years of hands-on Intercom experience.
Minimum 3 years of hands-on experience with Fin AI, Intercom’s AI agent, including setup, flow design, automation, and optimization.
Strong understanding of customer support KPIs, including first response time, resolution time, backlog, SLA compliance, CSAT, escalation volume, ticket volume, productivity, and quality assurance.
Experience managing chat, email, and phone support teams.
Ability to build and improve Intercom workflows, inbox rules, routing logic, macros, reports, automations, help center content, and escalation processes.
Technical comfort with basic APIs, integrations, reporting exports, data analysis, and working with developers or consultants to complete support system improvements.
Strong leadership skills with the ability to coach, train, hold agents accountable, and recommend changes when needed.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.

Benefits

This is a full-time hourly role with a rate of $30–$40/hour, depending on experience, leadership background, Intercom expertise, Fin AI implementation experience, and technical ability.
Medical and dental benefits are available.

Quick Apply

Refine Your Search

customer support & client services managers jobs in escondido, ca

Customer Support Operations Manager - Intercom & Fin AI

Manager Customer Service

Customer Support Supervisor - Environmental Solutions

Customer Service & Operations Manager

Customer Service Manager

Manager of Customer Support

Branch Operations Supervisor - Commercial Lines

Director of Customer Experience

Guest Experience Lead

Loan Originator Success Manager

Loyalty Program Director

Director, Oncology Customer Experience

CRC Service Lead

Site Lead - Camp Pendleton

Technical Support Manager

National Service Manager - Multi-Vendor Imaging - West Coast

Regional Vendor Manager

Lead Customer Service Representative (Flexible Working Hours)

Member Experience Manager

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