Administrative Assistant
Hyatt Vacation Club at The Welk —Escondido, CA
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8d
Program Assistant
Palomar Health —Poway, CA
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1d
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Boys & Girls Club Of San Marcos —San Marcos, CA
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Boys & Girls Clubs of Northwest San Diego —San Diego, CA
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BNC BUILDERS INC. —Escondido, CA
- $28 - $32 an hour
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1d
Instructional Assistant (IA) - Classroom Support | 26-27 School Year
Club Xcite —Del Mar, CA
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3d
Dental Front Office Administrative Assistant (San Diego)
San Diego Integrative Dentistry —San Diego, CA
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arc After School and Experiential Education —San Diego, CA
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Dental Front Office Coordinator
Escondido Family Dental Care & Specialty Center —Escondido, CA
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SAN DIEGO CENTER FOR CHILDREN —San Diego, CA
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Sales Support Specialist - BRAH Electric
BRAH Electric —Carlsbad, CA
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Office Coordinator II
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11d
Project Coordinator
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2d

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Administrative Assistant

Hyatt Vacation Club at The Welk -
Escondido, CA

Apply Now

Job Details

Full-time
8 days ago

Qualifications

Employee relationship building

Full Job Description

POSITION SUMMARY

Provides organizational and administrative support to department(s) and its team members. Enters and retrieves work related information contained in computer databases to update records, files, reservations, etc. Addresses inquiries from guests and associates via telephone and in person. Transmits information or documents using a computer, mail, or fax machine. Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software. Processes incoming and outgoing mail. Creates and maintains computer and paper-based filing and organization systems for records, reports, and documents. Compiles, copies, sorts, and files records of departmental activities and business transactions.

Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all guests according to company standards, anticipates and address guests’ service needs. Communicates with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others. Complies with quality assurance expectations and standards. Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications. Stands, sits, or walks for extended periods or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Performs other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Policies and Procedures

Maintains confidentiality of proprietary materials and information.
Protects the privacy and security of guests and coworkers.
Follows company and department policies and procedures.
Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Performs other reasonable job duties as requested by Supervisors.

Guest Relations

Addresses guests' service needs in a professional, positive, and timely manner.
Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust.
Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Anticipates guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible.
Thank guests with genuine appreciation and provides a fond farewell.
Assists other associates to ensure proper coverage and prompt guest service.

Communication

Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speaks to guests and co-workers using clear, appropriate and professional language.
Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
Communicates efficiently with others to effectively exchange information.

Working with Others

Supports all co-workers and treats them with dignity and respect.
Develops and maintains positive and productive working relationships with other associates and departments.
Partners with and assists others to promote an environment of teamwork and achieve common goals.
Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.

Physical Tasks

Enters and locates work-related information using computers and/or point of sale systems.
Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.

Documentation/Reporting

Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.

Computers/Software

Transmits information or documents using a computer.
Enters and retrieves information contained in computer databases and software to update records, files, reservations.
Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.

Office Equipment

Transmits information or documents using mail, or fax machine.
Operates standard office equipment such as telephone, voice mail, fax, photocopier, calculator, and electronic peripherals.

Safety and Security

Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

CRITICAL COMPETENCIES

Analytical Skills

Computer Skills
Learning

Interpersonal Skills

Interpersonal Skills
Teamwork
Customer Service Orientation
Diversity Relations

Communications

Telephone Etiquette Skills
English Language Proficiency
Communication
Writing
Listening
Applied Reading

Personal Attributes

Integrity
Dependability
Positive Demeanor
Presentation
Initiative
Stress Tolerance
Adaptability/Flexibility

Organization

Detail Orientation
Multi-Tasking
Time Management
Planning and Organizing

General Administration

Typing

Computer Software

Microsoft Office

PREFERRED

QUALIFICATIONS

Education

High school diploma/G.E.D. equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Apply Now

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