Top 299 Customer experience tech advocate Jobs in Eugene, Or

Customer Experience Tech Advocate
HUNTER COMMUNICATIONS —Eugene, OR
- $21 - $22 an hour
- 8 hour shift
- Spanish
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
9d
IT Field Support Technician_Springfield
Gr8ttek, LLC —Springfield, OR
- $40 an hour
- Part-time
- Ability to lift 50 pounds
- Analysis skills
- Driver's License
- Paid training
Quick Apply
Patient Care Technician - PCT
Fresenius Medical Care —Eugene, OR
- Full-time
- Inventory control
- Heavy lifting
- Laboratory experience
IT Field Technician
Team JCK LLC —Eugene, OR
- $24.86 - $29.94 an hour
- Overnight shift
- Spanish
- Mid-level
- High school diploma or GED
- Paid training
- Health insurance
Help Desk Technician
KELLEY CREATE —Springfield, OR
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
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Mobile Service Technician
Tesla —Eugene, OR
- Full-time
- Computer literacy
- English
- Mid-level
- Commuter assistance
- Health savings account
11d
Journeyman Low Voltage Technician LEA
Valley Tel Service, Inc. —Eugene, OR
- From $82,000 a year
- Overtime
- Clean driving record
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
10d
Master Automotive Technician(A-level)-No Weekends, heated & cooled shop | Top Pay | Eugene, Oregon
Sports Car Shop —Eugene, OR
- From $50 an hour
- Full-time
- Schematics
- Mechanic experience
- Customer service
- Paid training
- Health insurance
Quick Apply
Oregon LEA-Licensed Low-Voltage Technician – Immediate Start
FGT Enterprise dba Willamette Smart Solutions —Eugene, OR
- $40 - $50 an hour
- Urgently hiring
- Mid-level
- Residential
- Driver's License
Quick Apply
4d
DSC Technician
Alliant Power —Eugene, OR
- Customer service
- Computer literacy
- Mid-level
Quick Apply
Commercial HVAC Installation Technician (Journeyman)
Comfort Flow Heating & Air Conditioning —Springfield, OR
- $28 - $40 an hour
- Weekends as needed
- Clean driving record
- Pass drug screening
- Mid-level
- Paid training
- Health savings account
Quick Apply
Charge MRI Technologist - $20,000 Sign-On Bonus!
McKenzie Willamette Medical Center —Springfield, OR
- $43.47 - $52.26 an hour
- Full-time
- Hospital
- BLS Certification
- Mid-level
- Loan repayment program
- Health insurance
Quick Apply
Automotive Technician
B & G Automotive —Eugene, OR
- $30 - $40 an hour
- Full-time
- ASE Certification
- Driver's License
- Cleaning
- 401(k)
- Employee discount
Quick Apply
HVAC Field Technician
Jco Heating, A/C, Electrical —Springfield, OR
- Up to $40 an hour
- Extended hours
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Automotive Technician
BMW Dealer Careers —Eugene, OR
- $58,742 - $74,231 a year
- Full-time
- ASE Certification
- Background check
- 18 years or older
Quick Apply
Water Damage Restoration Technician
Summit Cleaning and Restoration —Junction City, OR
- $18 - $25 an hour
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid training
- Health insurance
Quick Apply
1d
Electrophysiology Tech III- Cardiac Cath Lab
McKenzie Willamette Medical Center —Springfield, OR
- $52.75 - $67.14 an hour
- Full-time
- Anatomy knowledge
- Hospital
- BLS Certification
- Loan repayment program
- Health insurance
Quick Apply
Lexus Mainline Technician / Mechanic
Kendall Auto Group —Eugene, OR
- $100,000 - $120,000 a year
- Full-time
- ASE Certification
- Clean driving record
- Dealership
- Paid training
- Relocation assistance
Quick Apply
Water Restoration Technician
Robinson Restoration —Springfield, OR
- $20 - $30 an hour
- Weekends as needed
- Background check
- Clean driving record
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Automotive Technician
Absolute Air & Auto Repair —Springfield, OR
- $55,000 - $70,000 a year
- Full-time
- Customer service
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
Quick Apply

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Customer Experience Tech Advocate

HUNTER COMMUNICATIONS -
Eugene, OR

Quick Apply

Job Details

Full-time
$21 - $22 an hour
9 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Telecommunications network troubleshooting
Non-technical user support
Technical support via phone
Phone communication
Equipment troubleshooting
High school diploma or GED
Networking equipment (troubleshooting support)
Customer support
Client interaction via phone calls

Full Job Description

Description:

Better Careers Start Here!
Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service. At Hunter Communications, all employees are provided a rich, fully paid benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match, and numerous bonus opportunities.

ABOUT THE ROLE
Are you passionate about technology and delivering exceptional customer experiences? Hunter Communications is looking for motivated, tech-savvy Customer Support Representatives to join our growing team. Whether you are an experienced networking pro or a sharp call center veteran ready to grow, we want to hear from you.

In this role, you will be the voice of Hunter Communications — helping our customers stay connected, resolving technical issues with confidence, and delivering the kind of service that keeps people coming back.

WHAT YOU WILL DO
Tier 1 Responsibilities:

Serve as the first point of contact for inbound customer calls, chats, and tickets
Identify and troubleshoot basic internet connectivity issues — slow speeds, dropped connections, equipment reboots, and Wi-Fi setup
Verify service outages, check account status, and guide customers through power cycling and device reconnection
Confirm SSIDs, passwords, and proper modem/router connections
Schedule technician appointments for issues requiring an on-site visit
Document all interactions thoroughly in the account system after every call
Escalate complex issues to Tier 2 with a detailed handoff if unsolvable

Tier 2 Responsibilities:

Handle escalated and complex technical issues that go beyond Tier 1 scope
Diagnose slow speeds, intermittent connectivity, packet loss, latency, and signal issues using network diagnostic tools
Troubleshoot Wi-Fi performance, device compatibility, DNS resolution, VoIP, and more
Analyze signal levels and identify root causes of advanced network problems
Coordinate with field technicians and cross-functional teams for on-site resolution
Serve as a knowledge resource and support escalation point for Tier 1 team members
Maintain thorough and accurate documentation on all escalated cases

Requirements:

Education:

High School Diploma or GED Certificate is required and College Experience Recommended

Bilingual:

Bilingual in English and Spanish preferred, with the ability to communicate professionally in both verbal and written interactions.

Required:

Experience in a Tier 1/Tier 2 ISP, networking, or technical troubleshooting environment
Call center experience or equivalent customer-facing support background
Comfortable troubleshooting internet, networking, and equipment issues over the phone
Strong communication skills — able to translate technical concepts into simple, clear language for customers
Reliable, punctual, and able to be live and ready to assist customers at the start of every shift

Preferred:

Familiarity with modem/router configuration, signal diagnostics, DNS, VoIP, or home networking
Experience with CRM or ticketing platforms
A natural problem-solver who takes ownership and follows through

Additional Requirements:

Bilingual proficiency in English and Spanish is preferred, as this role may regularly assist Spanish-speaking customers with account questions, billing, technical support, and service needs.

This is a full-time position working Monday through Friday, 40 hours per week 8am-5pm (eight-hour shifts)

Physical Requirements:
Minimal physical effort under typical office conditions but must occasionally lift and/or move up to 25 lb. Ability to operate standard office equipment. Frequent sitting, talking, hearing and mental concentration for prolonged periods required; use of hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms; specific vision requirements include close vision and the ability to adjust focus, ability to distinguish color in graphs, charts, etc. Must be able to communicate and be understood clearly; hearing ability requirements include ability to interact with employees, the public, elected or appointed officials and outside organizations.

Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Quick Apply

Refine Your Search

customer experience tech advocate jobs in eugene, or

Customer Experience Tech Advocate

IT Field Support Technician_Springfield

Patient Care Technician - PCT

IT Field Technician

Help Desk Technician

Mobile Service Technician

Journeyman Low Voltage Technician LEA

Master Automotive Technician(A-level)-No Weekends, heated & cooled shop | Top Pay | Eugene, Oregon

Oregon LEA-Licensed Low-Voltage Technician – Immediate Start

DSC Technician

Commercial HVAC Installation Technician (Journeyman)

Charge MRI Technologist - $20,000 Sign-On Bonus!

Automotive Technician

HVAC Field Technician

Automotive Technician

Water Damage Restoration Technician

Electrophysiology Tech III- Cardiac Cath Lab

Lexus Mainline Technician / Mechanic

Water Restoration Technician

Automotive Technician

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