Top 3 Dispatch supervisor Jobs in Eugene, Or

HVAC Dispatcher
Associated Heating & Air Conditioning LLC —Eugene, OR
- $19 - $22 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Commercial Driver (974-EGN)
POSTAL DELIVERY SYSTEM LLC —Springfield, OR
- Part-time
- Background check
- DOT physical examination
- CDL A
- Paid holidays
- Health insurance
Quick Apply

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HVAC Dispatcher

Associated Heating & Air Conditioning LLC
Eugene, OR

Quick Apply

Job Details

Full-time
$19 - $22 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
401(k) 4% Match
Vision insurance
401(k) matching
Paid sick time

Qualifications

High school diploma or GED
Desktop applications
Productivity software

Full Job Description

Associated Heating and Air Conditioning is looking for a HVAC Dispatcher!

About us! Since 1978, our licensed technicians have proudly served our neighbors in Eugene, Lane County, and the surrounding areas. When you work with us, your satisfaction is our top priority. We take the time to truly understand your needs and recommend tailored solutions for your property, preferences, and budget.

The HVAC Dispatcher will maintain communication with the electricians to coordinate dispatch board and any/all electrical calls. The HVAC Dispatcher will maintain the schedules of field technicians ensuring they are connecting with the customers and ensuring prompt responses for both routine maintenance and emergency service calls.

Rate of pay: $19.00 - $22.00 DOE

Location: 90330 Hwy 99N Eugene, OR 97402

Essential Job Functions

Dispatch Electricians using Service Titan
Receive and respond to all client inquires and complaints
Coordinate the schedule and monitor the dispatch board
Prioritize the most urgent customer appointments
Ensure quality customer experience by relaying detailed and accurate information to the electricians in the field
Analyze and solve issues impacting electricians and customers
Daily follow up on after hours call
Other duties as assigned

Work Hours: Normal Business Hours - Monday-Friday - 8:30 am - 5:00 pm

This is a non-exempt position. Work hours to be determined based on the needs of the business. Overtime may be required based on the needs of the business.

Competencies

Experience in HVAC service-dispatching position is preferred, but will consider a candidate with 2+ years of Dispatch experience
Strong written and verbal communication skills, including active listening
Excellent customer service skills
Ability to be empathetic and resolve customer grievances
Ability to prioritize tasks in a fast-paced environment
Must be able to maintain a high level of professionalism and customer service in stressful situations
Must have the ability to work in a team environment
Team player

Work Environment

Standard office with shared common space and individual workspaces with dividers.

Physical Demands

Prolonged periods of sitting at a desk
Prolonged periods of working at a computer
Must be able to lift 20 pounds

Supervisory Responsibility

None. All questionable matters are referred to Supervisor.

Travel - None

Qualifications

Requires a high school diploma or equivalent
Minimum of six (6) months of previous dispatch experience preferred
Must have experience with Microsoft Office Suite
Positive attitude
Friendly disposition

Enjoys interfacing with technicians and customers on the phone

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What We Offer

401(k) with a 4% employer match
Medical, dental and vision – 100% paid for by the employer
Paid holidays, vacation and OR paid sick leave

Visit our website: www.associatedheating.com

Competencies

This position requires strong time management skills and the ability to work independently or in a team. Must have the ability to maintain a high level of professionalism and customer service standards in stressful situations. This position requires excellent communications skills both verbally and written. Must be hard working, self-started with a positive attitude and respectful. This position requires excellent problem-solving, analytical skills and decision making.

Education and Experience

High school diploma and/or equivalent. Prefer a minimum of 6 months of previous experience as a dispatcher.

Quick Apply

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dispatch supervisor jobs in eugene, or

HVAC Dispatcher

Commercial Driver (974-EGN)

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