Top 150 Front of house supervisor Jobs in Evanston, Il

Front Office Supervisor
Hyatt House Evanston —Evanston, IL
- $21 - $23 an hour
- Full-time
- Sales
- Inventory management
- Ability to walk for extended periods
- Paid time off
- 401(k) matching
Quick Apply
Director of Guest Experience | Full Time | Ryan Field at Northwestern University
Oak View Group —Evanston, IL
- $95,000 - $110,000 a year
- Weekends as needed
- Microsoft Excel
- 3 years
- University
- Health insurance
- Dental insurance
Hotel Front Desk Agent
LondonHouse Chicago —Chicago, IL
- From $24.75 an hour
- Overtime
- CPR Certification
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
7d
Restaurant Supervisor
TE'AMO X Lao Sze Chuan —Evanston, IL
- From $17 an hour
- Part-time
- Background check
- Hospitality
- Sales
- Paid training
- Paid time off
Quick Apply
Restaurant Shift Leader
Standard Market —Westmont, IL
- From $18 an hour
- Full-time
- Mid-level
- In-person
- Leadership
- Paid training
- Health insurance
Quick Apply
Pet Hotel-Dog Guest Services Shift Lead
Wag Hotels —Schiller Park, IL
- $19.10 - $20.60 an hour
- Weekends as needed
- Background check
- 18 years or older
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Associate
United Professional Staff —Chicago, IL
- $26 an hour
- Full-time
- Computer literacy
- Writing skills
- English
6d
Front Desk Supervisor
Pyramid Global Hospitality —Chicago, IL
- $29.05 an hour
- Overnight shift
- Sales
- Inventory management
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Guest Service Representative
Hampton Inn & Suites Chicago-Downtown —Chicago, IL
- $26.63 an hour
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply
Part-time Front Desk Agent
The Westin Michigan Avenue Chicago —Chicago, IL
- $25.75 an hour
- Part-time
- Writing skills
- Hotel
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
7d
Front of House Supervisor
Gibsons Italia —Chicago, IL
- Computer literacy
- Writing skills
- Basic math
Guest Services Supervisor -Sheraton Northbrook Hotel, IL
Hotel Equities —Northbrook, IL
- $23 - $25 an hour
- Weekends as needed
- Inventory control
- Sales
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
Event Server
Tao Group Hospitality —Chicago, IL
- $30 an hour
- Part-time
- Bar
- Ability to lift 50 pounds
- Ability to stand for extended periods
Quick Apply
Lead Cashier - Skokie, IL
L. L. Bean —Skokie, IL
- $17 - $18 an hour
- Part-time
- Merchandising
- Mid-level
- High school diploma or GED
7d
Customer Service Representative
American Association of Medical Assistants —Chicago, IL
- $25 an hour
- Full-time
- Microsoft Excel
- Writing skills
- Office
- Commuter assistance
- Health savings account
Quick Apply
4d
Front of House Supervisor
Chicago WhirlyBall —Chicago, IL
- Weekends as needed
- Mid-level
- 3 years
- Leadership
Quick Apply
Supervisor, Shelter Services
Tree House Humane Society —Chicago, IL
- $21.58 - $23.96 an hour
- Full-time
- Spanish
- Ability to walk for extended periods
- Computer literacy
Quick Apply
Rooms Operations
The Blackstone Hotel —Chicago, IL
- $63,000 - $66,000 a year
- Day shift
- Sanitation
- English
- Research
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Agent
Warwick Allerton Chicago —Chicago, IL
- $21 - $23 an hour
- Full-time
- Computer literacy
- Basic math
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Office Manager - Sable Hotel Navy Pier
NFM & J LP —Chicago, IL
- $65,000 a year
- Nights as needed
- Hotel
- Presentation skills
- Bachelor's degree
14h

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Front Office Supervisor

Hyatt House Evanston
Evanston, IL

Quick Apply

Job Details

Full-time
$21 - $23 an hour

Benefits

Paid time off
401(k) matching

Qualifications

Hotel and accommodations payment processing
Physical security log maintenance
Team member evaluation
Report writing
Operator switchboards
Customer relationship building
Hotel policy compliance
Sales
Managing teams in a customer support role
Phone communication
Inventory management
Team leadership
Greeting customers
Processing cash transactions
Shift management
Answering guest questions
Mail distribution
Performance feedback (performance evaluation method)
Managing hospitality teams
Mid-level
Windows
High school diploma or GED
Team development
Training employees on security practices
Customer service training (staff training program)
Task prioritization
Mail management
Customer relationship management
Mentoring
Organizational skills

Full Job Description

Front Office Supervisor

Reports to:Director of Operations/Operations Manager

Department: Rooms

WHO WE ARE

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

BENEFITS

Competitive compensation package
Full benefits package, including 401K with matching and paid time off from Day 1
Growth company focused on expansion through strategic acquisition and development
Hotel discounts at locations worldwide.

JOB DESCRIPTION

The Front Office Supervisor (FOS) at Hyatt House Evanston is responsible for ensuring exceptional service is provided to all guests. The FOS will oversee the operations of the front desk department, train and supervise the team to maintain superior customer service standards, and ensure the hotel runs smoothly to achieve the highest level of guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Services: Greet guests and efficiently manage check-in and check-out procedures using the Property Management System (PMS).
Cash Handling: Handle cash transactions accurately, ensuring precise hotel charges and maintaining thorough accounting records.
Training: Spent 90% of shifts stationed at the front desk to actively mentor team members, deliver ongoing performance feedback, and ensure the consistent delivery of exceptional customer service..
Team Leadership: Attend and occasionally lead daily pre-shift meetings with team members to ensure smooth operations.
Inventory Management: Assist the Operations Manager with ordering supplies and managing market items for inventory.
Sales & Reservations: Utilize effective communication skills to answer inquiries, accept reservations, and promote hotel amenities to enhance room sales and overall revenue.
Customer Relations: Maintain excellent customer relations by promptly addressing questions and concerns in person and over the phone.
Telephone Operations: Operate the telephone system proficiently, including managing incoming calls, directing in-house calls, scheduling wake-up calls, and managing trace requests for efficient guest service.
Front Desk Operations:Maintain a courteous and friendly demeanor at all times to foster a welcoming atmosphere and ensure smooth operations.
Checklists & Documentation: Complete shift checklists diligently to ensure all shift responsibilities are accurately handled. Maintain the front desk logbook to facilitate communication and report any issues to incoming shifts and supervisors.
Guest Mail & Messages: Manage incoming guest mail, messages, and faxes by sorting and distributing them promptly.
Management Responsibility: Act as Manager on Duty in the absence of executive committee members or the Front Desk Manager.
Safety & Security: Ensure compliance with Safety and Security Policies, training team members and reporting suspicious activities of guests, visitors, or staff.
Incident Reports: Write guest incident reports as needed and maintain security for guests and property.
Physical Requirements: Able to stand for long periods, walk throughout the workday, and perform tasks that require reaching, bending, pushing, pulling, and twisting.
Other Duties: Perform other duties as assigned by management to support hotel operations.

QUALIFICATIONS

Education: High School Diploma, GED, or equivalent work experience.
Customer Service: Friendly demeanor with excellent communication and customer service skills.
Organizational Skills: Strong organizational and prioritization skills.
Technical Skills: Prior experience using Windows-based software preferred.
Physical Abilities: Ability to stand 90% of the day and perform physical tasks such as lifting supplies (up to 50 lbs.), bending, and reaching.
Experience: Previous front desk or hospitality experience

Quick Apply

Refine Your Search

front of house supervisor jobs in evanston, il

Front Office Supervisor

Director of Guest Experience | Full Time | Ryan Field at Northwestern University

Hotel Front Desk Agent

Restaurant Supervisor

Restaurant Shift Leader

Pet Hotel-Dog Guest Services Shift Lead

Front Desk Associate

Front Desk Supervisor

Guest Service Representative

Part-time Front Desk Agent

Front of House Supervisor

Guest Services Supervisor -Sheraton Northbrook Hotel, IL

Event Server

Lead Cashier - Skokie, IL

Customer Service Representative

Front of House Supervisor

Supervisor, Shelter Services

Rooms Operations

Front Desk Agent

Front Office Manager - Sable Hotel Navy Pier

I want to receive the latest job alert for front of house supervisor in evanston, il

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