Top 5 Customer service manager Jobs in Evanston, Wy

Customer Service Manager - Evanston, WY
WYOMING DOWNS, LLC —Evanston, WY
- $65,000 a year
- Ability to walk for extended periods
- Office
- Ability to lift 50 pounds
Quick Apply
Customer Service Manager
Wendy's —Evanston, WY
- 18 years or older
- ServSafe
- Pass drug screening
- Health insurance
- Dental insurance

Other jobs to consider

Find your next job by exploring related positions.

Customer Service Manager - Evanston, WY
WYOMING DOWNS, LLC —Evanston, WY
This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and…
$65,000 a year
Quick Apply
Guest Service Representative
Hampton by Hilton Evanston WY —Evanston, WY
Welcome guests upon their arrival and assign rooms. Ultimately, you will impact the guests stay by helping create a pleasant and memorable stay for them.
$14 - $15 an hour
Quick Apply
9d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Field Service Manager
InfoSight Corporation —Chillicothe, OH
Valid driver’s license and clean driving record. 5+ years of experience in field service or technical service roles, with 2+ years in a supervisory or…
$70,000 - $90,000 a year
Quick Apply
Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
MUST have a Property & Casualty license. Strong understanding of Personal Lines coverages and service processes. Deliver an Exceptional Client Experience.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer service manager in evanston, wy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near evanston, wy

Customer Service jobs in Lafayette, IN

Customer Service Manager jobs in Los Angeles, CA

Customer Service Manager jobs in Manchester, NH

Child Protective Service jobs in Georgia

Customer Service Representative jobs in Shreveport, LA

Customer Service Manager jobs in Eugene, OR

Area Manager jobs in New Jersey

Customer Service Manager jobs in Columbus, OH

Customer Service Manager - Evanston, WY

WYOMING DOWNS, LLC -
Evanston, WY

Quick Apply

Job Details

$65,000 a year

Qualifications

Computer operation
Customer communication
Coaching
Team development
Mentoring
Data interpretation
Productivity software

Full Job Description

Job Summary

The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability.

Supervisory Responsibilities

Recruits, selects, and onboard customer service team members with a strong focus on service excellence.

Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies.

Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery.

Approves bi-weekly timecards, manages attendance, and prepares overtime reports.

Conducts timely, constructive performance evaluations using data-driven assessments.

Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.

Duties and Responsibilities

Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines.

Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery.

Establishes clear expectations, performance standards, and accountability practices.

Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions.

Keeps the team updated on changes to products, services, policies, and procedures.

Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary.

Collects, analyzes, and reports data on guest complaints, service performance, and team metrics.

Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations.

Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations.

Identifies operational inefficiencies and recommends improvements to leadership.

Participates in budget planning, contributing insight on staffing, service tools, and resource needs.

Performs additional duties and special projects as assigned.

Required Skills/Abilities

Strong leadership and supervisory capabilities.

Excellent verbal and written communication skills.

Advanced understanding of customer service principles.

Highly organized with exceptional attention to detail.

Proven ability to resolve complex customer issues using independent judgment.

Strong critical thinking skills with the ability to analyze data and make informed decisions.

Skilled in coaching, mentoring, and driving continuous improvement.

Proficient with Microsoft Office and related software tools.

Education and Experience

Bachelor’s degree preferred.

Minimum three years of experience in high-level customer service.

Minimum two years of supervisory or leadership experience.

Physical Requirements

Prolonged periods working at a desk and on a computer.

Ability to move throughout the facility during the workday.

Ability to stand or walk for extended periods.

Ability to lift up to 50 pounds as needed.

Quick Apply

Refine Your Search

customer service manager jobs in evanston, wy

Customer Service Manager - Evanston, WY

Customer Service Manager

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for customer service manager in evanston, wy

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected