Top 535 Operations lead Jobs in Evanston Il

Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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Executive Engagement Lead
Google —Chicago, IL
- $152,000 - $222,000 a year
- Full-time
- 6 years
- Office
- Bachelor's degree
Store Leader - Fashion Outlets of Chicago
SKIMS —Rosemont, IL
- $89,000 - $110,000 a year
- Overtime
- Merchandising
- Mid-level
- Continuous improvement
- Paid parental leave
- Health insurance
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Business Operations Lead
Prelim —Chicago, IL
- $240,000 - $260,000 a year
- Full-time
- Remote
- Senior level
- Leadership
- Communication skills
- Dental insurance
- 401(k)
Customer Service Team Lead
Mixam —Chicago, IL
- $57,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Mentoring
- Health insurance
- Dental insurance
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Area Leader
CAVA - Illinois —Chicago, IL
- $90,000 - $110,000 a year
- Full-time
- Computer literacy
- Fast casual restaurant
- Restaurant management
- Health insurance
- Dental insurance
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2d
Lead Executives Security Operations Specialist
W.W. Grainger —Lake Forest, IL
- $73,400 - $122,300 a year
- Weekends as needed
- CPR Certification
- Clean driving record
- Military
- Paid parental leave
- Health insurance
8d
Operations Leader - Full Time
Sephora —Skokie, IL
- $26 - $30 an hour
- Weekends as needed
- Hospitality
- Merchandising
- Mid-level
- Health insurance
Lead Doorperson Gold Coast Condo Building
Sudler Property Management —Chicago, IL
- $24 - $27 an hour
- Full-time
- Background check
- Mid-level
- Residential
- Health insurance
- 401(k)
Quick Apply
1d
Showroom and Events Lead
Momentum Textiles LLC —Chicago, IL
- $85,000 - $90,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Contracts
- Disability insurance
- Health insurance
Business Operations Lead
Pear VC —Chicago, IL
- $70,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Communication skills
Business Governance Lead, Global Strategy and Operations
Google —Chicago, IL
- $152,000 - $222,000 a year
- Full-time
- 6 years
- Office
- Bachelor's degree
Centennial Ice Maintenance Lead
WILMETTE PARK DISTRICT —Wilmette, IL
- $28.58 - $38.57 an hour
- Weekends as needed
- Carpentry
- Mid-level
- Driving
- Paid holidays
- Health insurance
Regional Customer and Engagement Lead, Google Cloud Consulting
Google —Chicago, IL
- $164,000 - $240,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Experience equivalent to degree accepted
capex sourcing Lead
Infosys BPM Limited —Chicago, IL
- Full-time
- Hybrid work
- PMP
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Quality Assurance & Regulatory Lead
Tovala —Chicago, IL
- $60,000 - $70,000 a year
- 8 hour shift
- Up to 50% travel
- Mid-level
- Team management
- Paid holidays
- Health insurance
Quick Apply
Supplier Fulfillment Leader
Dexter —Chicago, IL
- Full-time
- Remote
- Up to 50% travel
- 3 years
- Travel
- Profit sharing
- Health savings account
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Supplier Fulfillment Leader
Dexter —Chicago, IL
- Full-time
- Remote
- Up to 50% travel
- 3 years
- Travel
- Profit sharing
- Health savings account
Quick Apply
Retail Floor Lead
Vuori, Inc —Rosemont, IL
- $19 - $21 an hour
- Full-time
- Merchandising
- Maintenance
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Hospitality Leader - Assistant Manager
Cafe Zupas —Schaumburg, IL
- $54,000 - $72,000 a year
- Full-time
- Background check
- Mid-level
- Bachelor's degree
- Paid training
- Paid holidays
Quick Apply

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operations lead jobs near evanston il

Customer Service Lead

Advanced Purification Engineering Corporation
Rosemont, IL

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Job Details

Full-time
$110,000 - $130,000 a year

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Incident Escalation

Full Job Description

Description: The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust.

Responsibilities:

Customer Experience & Service Execution

Support execution of customer service standards across all customer touchpoints.
Monitor customer feedback, complaints, and service trends and escalate recurring issues.
Help identify opportunities to reduce customer friction and improve satisfaction and retention.
Promote a customer-first mindset across daily operations.

Operations & Performance

Monitor service queues, response times, resolution times, backlog, and escalations.
Support quality assurance efforts and service-level performance.
Analyze service metrics and trends to identify opportunities for improved performance.
Assist in resolving complex customer issues and escalations.

Team Coaching & Development

Provide day-to-day guidance, coaching, and support to customer service representatives.

Assist with onboarding, training, and knowledge-sharing activities.

Reinforce performance expectations, accountability, and service excellence.
Foster a positive, collaborative, and customer-focused team culture.

Process Improvement & Systems Support

Identify workflow inefficiencies and recommend process improvements.
Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems.
Partner with leadership to improve reporting, documentation, and operational visibility.
Help drive initiatives that improve productivity, consistency, and customer outcomes

Cross-Functional Partnership

Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues.
Share customer insights and service trends to support business improvement efforts.
Support implementation of initiatives that enhance the overall customer experience.

Qualifications:

4–6+ years of customer service, customer experience, ecommerce, or contact center experience.
Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred.
Strong experience with CRM and customer service platforms.
Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution.
Strong communication, coaching, problem-solving, and organizational skills.
Bachelor's degree preferred or equivalent work experience.

About Us

The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.

Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.

APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats—designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.

Across the portfolio, we combine technical credibility with consumer-first thinking—creating products that are engineered to perform, built to last, and positioned to win in every channel.

Target Salary Range: $110,000 - $130,000 per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

Experience

Required

4 - 6 years: customer service, customer experience, ecommerce, or contact center experience

Education

Preferred

Bachelor of Science or better in Business or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

operations lead jobs in evanston il

Customer Service Lead

Executive Engagement Lead

Store Leader - Fashion Outlets of Chicago

Business Operations Lead

Customer Service Team Lead

Area Leader

Lead Executives Security Operations Specialist

Operations Leader - Full Time

Lead Doorperson Gold Coast Condo Building

Showroom and Events Lead

Business Operations Lead

Business Governance Lead, Global Strategy and Operations

Centennial Ice Maintenance Lead

Regional Customer and Engagement Lead, Google Cloud Consulting

capex sourcing Lead

Quality Assurance & Regulatory Lead

Supplier Fulfillment Leader

Supplier Fulfillment Leader

Retail Floor Lead

Hospitality Leader - Assistant Manager

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