Top 4 It help desk support Jobs in Evansville, In

Desktop Support Technician - Henderson
Stock Yards Bank & Trust —Henderson, KY
- Overtime
- Microsoft Outlook
- Office
- Windows
- Health savings account
- AD&D insurance
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7d

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Desktop Support Technician - Henderson

Stock Yards Bank & Trust -
Henderson, KY

Quick Apply

Job Details

Full-time
7 days ago

Benefits

Health savings account
AD&D insurance
Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
401(k) matching
Employee stock ownership plan

Qualifications

Desktop computer repair
Non-technical user support
Computer operation
Microsoft Outlook
Hardware maintenance
Microsoft Exchange
Windows
High school diploma or GED
Driver's License
Email configuration (technical support)
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Desktop administration

Full Job Description

Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets.

Job Title: Desktop Support Technician I
FLSA Status: Non-Exempt
Department: Enterprise End-User Services
Hours of Operation: Monday – Friday (Saturdays by rotation, 8:00am – 12:00pm), overtime as required

General Job Summary:
First point of contact for end users in a physical Windows pc environment. Troubleshooting and resolving computer hardware, software, and printer problems reported to the helpdesk.

Organizational Duties and Responsibilities:

Supports the mission, vision, and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

Provide Tier 1 troubleshooting of computer hardware/software/ printer problems
Basic Network troubleshooting
Setup/ Relocate equipment for new/ transferring employees
Assist in hardware/software implementation/ deployment activities
Provide user account administration
Provide support for user’s mobile devices with MDM
IT project participation
Gather required information for requests to be escalated to T2 or advanced teams

Other Functions:

Utilize helpdesk tracking software
Assist with creating & maintaining procedures for the team
Onsite support & equipment setup at remote locations

Working Conditions:

Works in office setting
Travel to branches as needed

Minimum Job Requirements:
Education: High School or GED Equivalent

Experience:

1-2 years of experience in a helpdesk support environment or educational equivalent
Strong working knowledge of Microsoft Windows OS and Microsoft Office 365 applications, including Outlook in an Exchange M365 environment

Specific Skills:

Ability to troubleshoot and resolve hardware and software problems
Ability to communicate technical material in "user friendly" manner
Detail oriented
Self-motivated, dependable, timely
Demonstrate initiative
Practice active learning skills
Ability to prioritize tasks and multi-task various work activities
Ability to work flexible schedules
Ability to combine pieces of information and form relationships or conclusions about unrelated material
Use critical thinking skills to identify strengths and weaknesses of various solutions
Capability to communicate and collaborate with all levels of management and employees
Demonstrate active listening skills
Professional appearance and demeanor

Licenses: Driver’s License Required

Physical requirements:
The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary work performed in an office environment
Ability to sit for extended periods of time while working at a computer
Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
Visual acuity sufficient to read computer screens, printed documents, and financial data
Occasional standing, walking, bending, or reaching
Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Benefits:

401(K) with a company match of up to 6%
ESOP employer match
Medical insurance
Dental insurance
Vision insurance
Cancer/Disease insurance
Accident insurance
Flexible Spending Accounts
Flexible Savings Accounts
Health Savings Accounts
Bank paid Life/AD&D insurance
Voluntary Life/AD&D insurance
Bank paid Short-Term and Long-Term Disability insurance
Employee Stock Purchase Plan
Employee Assistance Program

Quick Apply

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it help desk support jobs in evansville, in

Desktop Support Technician - Henderson

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