Summary
The ROSS Coordinator is a grant-funded non-supervisory position. The ROSS Coordinator will be primarily responsible for the development and implementation of a Resident Opportunity and Supportive Services (ROSS) program. The ROSS Coordinator requests supportive services and implements other resident empowerment activities designed to assist RAD/PBV residents attain self-sufficiency. The ROSS Coordinator is responsible for linking residents to service providers in the community that provide education, employment, and job training opportunities. These services should benefit the families by increasing earned income, reducing or eliminating the need for assistance, and ultimately making progress toward achieving economic independence.
Essential Duties and Responsibilities:
The position’s duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis, and regular attendance must be maintained.
- Ability to assess and create short-term service plans for residents in need of services.
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Provides short-term case management services for EHA residents referred to ROSS Coordinator.
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Responsible for planning, developing, and implementing programs and services for
connecting residents to community resources.
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Works with existing partners and establishes new partnerships to leverage additional resources and opportunities for residents.
- Maintains and updates collaborative partner database.
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Builds and maintains strong relationships with employer partners, including apprenticeship programs, to ensure that participants have access to a range of opportunities.
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The ROSS Coordinator should be knowledgeable in the areas of job readiness, resume writing, financial literacy, and life skills.
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Maintains a referral and networking system for resources and social services.
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Establishes and maintains computer databases and tracking lists for case management, program statistics, and mailing lists.
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Organizes and/or coordinates program workshops and social activities.
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Researches and reports on assigned tasks related to special programs and resource development.
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Presents department presentations/orientations to participants and social service providers
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Manages timely correspondence and reports.
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Periodically evaluates program success, preparing program/grant reports and Logic Model (HUD).
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Maintains knowledge of budget requirements and procurement policy and procedures.
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Maintains professional, courteous, and respectful relationships with residents, community agencies’ staff, and EHA/Advantix staff.
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Meets for scheduled appointments and business meetings.
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Completes all required documentation in compliance with federal guidelines and department’s policies.
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Assists with policy and procedural development of special programs.
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Researches and implements effective and efficient methods for case management and program operations.
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Coordinates resident-related activities.
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Assists with the development of marketing tools for program awareness.
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Cross-train with Family Self-Sufficiency Case Managers to assist in case of absence.
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Utilizes areas of expertise to serve as a mentor.
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Other duties assigned.
Behavioral Competencies:
This position requires the incumbent to exhibit the following behavioral skills:
Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with sensitive topics and/or irate customers.
Customer Service: Understands that all employees have external and/or internal customers that they provide services and information to; honors all of the organization’s commitments to customers/residents by providing helpful, courteous, accessible, responsive and knowledgeable customer service.
Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; establishes rapport when working with others.
Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains friendly demeanor; values the contributions of others.
Results Orientation: Consistently delivers required agency results; sets and achieves achievable, consistently complies with quality standards and meets deadlines; maintains focus on Agency goals.
Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to delivering on his/her public duty and presenting oneself as a credible representative of the Agency to maintain the public’s trust.
Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.
Education and Experience:
Required:
- Bachelor's Degree in Social Services or related field from four-year College or university.
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Must have the ability to learn and use cloud applications such as Google G Suite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: OneDrive, Outlook, Word, Excel, and PowerPoint, or a Mac or PC desktop equivalent is acceptable.
- Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
Preferred Requirements:
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Ability to speak, write, and read in Spanish or utilize technology for interpretation.
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Two (2) years of case management experience preferred.
License and Certifications:
- Family Self-Sufficiency Certification or National Certification offered by NAHRO or Nan McKay preferred.
- Indiana Class “C” driver’s license at the time of placement and insurable by EHA’s fleet and liability insurance carrier.
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Must have the ability to earn certifications as required by assigned tasks.
Technical Skills:
To perform this job successfully, the employee should have:
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Knowledge of Social Service delivery system.
- Knowledge of case management techniques.
- Knowledge of procedures for planning, implementing, and maintaining a variety of social service programs.
- Knowledge of recent developments, current literature, and sources of information related to social service program administration and implementation.
- Knowledge of principles and practices of supervision, training, and personnel management.
- Knowledge of standard program evaluation methods and report writing procedures.
- Ability to analyze problems identifies alternative solutions, project consequences of proposed actions, and implements recommendations in support of goals.
- Assist Resident Service Manager.
- Ability to interpret and apply EHA policies, procedures, rules, and regulations.
- Ability to prepare comprehensive reports and agendas for internal use and outside presentation.
- Ability to communicate clearly and effectively, both verbally and in writing.
- Ability to supervise, train, and evaluate staff.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 15 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical requirements include occasional lifting/carrying of 15 pounds.
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Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment.
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Subject to sitting, standing, reaching and walking to perform the essential functions.
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Working conditions are primarily inside an office environment.
Office environment The noise level in the work environment is usually moderate
High level of interaction with external/internal clients
May be required to work at different properties or sites for interim periods to support business needs
Outside environment Subject to environmental elements when conducting visits to various sites or
participating in outside events.
