Top 42 Live chat support Jobs in Everett, Wa

Customer Care Representative I
First Choice Health Network Inc —Seattle, WA
- $19 - $22 an hour
- 8 hour shift
- Spanish
- Google Workspace
- Writing skills
- Profit sharing
- Wellness program
Quick Apply
14d
Customer Service Representative (Hybrid)
Mr. Handyman —Kirkland, WA
- $19 - $25 an hour
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Writing skills
- Office
- Paid holidays
- Paid time off
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Technical Support Representative
Leviton Manufacturing —Bothell, WA
- $48,000 - $55,000 a year
- Full-time
- Mid-level
- Analysis skills
- Quality control
- Health savings account
- Paid holidays
Student TA - FLM-225 Intro to Storyboarding (Mathues), F26
DigiPen USA LLC —Redmond, WA
- $17.13 - $18.25 an hour
- Part-time
- Remote
- University
- Communication skills
- Entry level
Family Nurse Practitioner (FNP) or PA Freeland Washington FULL TIME Tuition Loan repayment option
Complete Healthcare Services —Freeland, WA
- $140,000 - $190,000 a year
- Full-time
- Private practice
- Primary Care
- Mid-level
- Loan repayment program
- Relocation assistance
Quick Apply
Online & Worship Coordinator, Part-time (roughly 4 hrs a week)
Bethany Presbyterian Church —Seattle, WA
- Part-time
- Entry level
Server and Customer Service
Pizza Hut —Everett, WA
- $17.13 - $17.63 an hour
- Full-time
- Serving
- Quick service & fast food restaurant
- 16+ years old
- AD&D insurance
- Disability insurance
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Credit Union - Call Center Agent
Qualstar Credit Union —Bothell, WA
- $21 - $24 an hour
- Full-time
- Hybrid work
- Entry level
- Free parking
- AD&D insurance
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Part time Retail Brand Experience Associate
Avocado Mattress LLC —Bellevue, WA
- $20 - $22 an hour
- Part-time
- Cleaning
- In-person
- Entry level
- Paid time off
- 401(k) matching
Quick Apply
7d
Loan Sales Specialist
OneMain Financial —Everett, WA
- $20 - $24 an hour
- Extended hours
- Spanish
- Office
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Office Manager/Administrative Assistant
Greencity Development —Mukilteo, WA
- $23 - $25 an hour
- Full-time
- Background check
- Pass drug screening
- English
- Health insurance
- Dental insurance
Quick Apply
Manager, IT Service Desk
Brooks Sports, Inc —Seattle, WA
- $117,244 - $175,918 a year
- Full-time
- Computer Science
- Inventory management
- Office
- Health savings account
- AD&D insurance
Service Advisor
Kendall Auto Group —Marysville, WA
- $60,000 - $150,000 a year
- Full-time
- Clean driving record
- Dealership
- Research
- Health insurance
- Dental insurance
Quick Apply
Sales Associate, Jewelry (Part Time)
Brilliant Earth —Seattle, WA
- $22 - $24 an hour
- Part-time
- Background check
- ERP systems
- Fair chance
- Commuter assistance
- Paid parental leave
Kendall Ford Express Service Advisor
Kendall Auto Group —Marysville, WA
- $3,500 - $6,500 a month
- Full-time
- Clean driving record
- Dealership
- Research
- Health insurance
- Dental insurance
Quick Apply
Customer Experience & Service Transformation Advisory Manager
Accenture —Kirkland, WA
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Sales Associate, Jewelry
Brilliant Earth —Seattle, WA
- $22 - $24 an hour
- Full-time
- Background check
- ERP systems
- Fair chance
- Commuter assistance
- Paid parental leave

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988 Ohio Chat Clinician (LSW/LPC)
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Customer Care Representative I

First Choice Health Network Inc -
Seattle, WA

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Job Details

Full-time
$19 - $22 an hour
14 days ago

Benefits

Profit sharing
Wellness program
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

High school diploma or GED

Full Job Description

CUSTOMER CARE REPRESENTATIVE I

POSITION SUMMARY:
The Customer Care Representative 1 provides courteous, accurate, and timely responses to routine employee benefits inquiries via phone, email, and chat from members and providers. This role involves handling standard inquiries and following up as needed, with support from senior representatives for complex issues. Bilingual proficiency (Spanish) is a plus. Individuals who thrive at First Choice Health exhibit the following success skills- Caring, Transparency, Collaboration, Relentlessness, and Innovation.

This is a remote job that requires working hour from 6AM-7PM (8 hour shift). Preference location- Washington, Oregon, Idaho, Alaska, Nevada.

RESPONSIBILITIES:

Phone and Queue Management: Handle all assigned routine inquiries regarding benefits, eligibility, claims, and provider/facility locations within the network.
Customer Assistance: Answer member and provider calls about employee benefits and eligibility, claims payment and processing status.
Issue Escalation: Route challenging or complex inquiries, especially emotional or difficult calls, to Customer Care Representative II or Senior.
Documentation: Log each customer interaction and resolution in the Customer Relationship Management (CRM) system and track action items related to the interaction as needed.
Standards and Compliance: Meet key performance indicators (KPIs) for response time, accuracy, and adherence to call schedules, while ensuring compliance with confidentiality guidelines for Protected Health Information (PHI).
Support and Teamwork: Support team goals by handling calls within the queue efficiently and escalating issues appropriately.
Chat Support: Manage one or more chat sessions at a time to assist with basic customer inquiries.

QUALIFICATIONS:

High School Diploma or equivalent.
2+ years in customer service or similar role, with experience in healthcare or insurance preferred.

SKILLS:

Has customer service phone skills.
Strong written and verbal communication skills and an empathetic approach to customer service.
Basic understanding of employee healthcare benefits and provider networks.
Effective time management, prioritization and multitasking skills
Competency with CRM systems, Google Workspace, and Microsoft Office Suite.
Ability to work collaboratively in a team and seek guidance as needed.

PHYSICAL REQUIREMENTS:

Ability to see and hear within normal ranges with or without aid.
Ability to bend, and move within normal ranges.
Ability to be stationary for long periods of time.
Finger and hand dexterity.
Able to lift a minimum of 10-20 pounds.

ABOUT FIRST CHOICE HEALTH:

First Choice Health, headquartered in Seattle, WA, is a provider-owned healthcare organization offering employers a forward-thinking alternative to traditional health insurance. We have been serving employers of all sizes and across many industries with exceptional health benefits administration for over 35 years, providing unparalleled access to a growing number of clinically integrated networks (CIN) and a traditional PPO. Alongside our Employee Assistance Program (EAP) addressing mental health and work-life balance, our services collectively support members in every step of their healthcare journeys.
At First Choice Health, we are proud to deliver the personalized, quality service our clients deserve, while reducing costs and keeping their members healthy.

OUR PURPOSE, VALUES & CULTURE:
Uniting providers, employers, and individuals, we deliver sustainable solutions that elevate the health and care of our communities.

CARE TRANSPARENT COLLABORATE RELENTLESS INNOVATE

We strive to uphold the above values and take steps to cultivate our culture through each one. We work as a community, guided by our values and are unified in our mission to make healthcare access easier for everyone from all walks of life. Learn more about how we foster a culture of belonging.

At First Choice Health, we believe that a culture that fosters belonging- one that accept employees for who they are, nurtures creative thinking, and appreciates different perspectives drives our success. By cultivating an environment where every voice is valued, we empower our employees to bring their best selves to work, enable us to serve our clients and communities more effectively. We work as a community, guided by our values and are unified in our mission to make healthcare access easier for everyone from all walks of life.

BENEFITS:
FCH offers comprehensive benefits focused on supporting employee health, financial security, and work-life balance.

Health & Insurance: Medical (HSA and PPO plans) and Vision coverage, Dental plan, employer-provided Life Insurance, and Short- & Long-Term Disability coverage.
Financial & Retirement: Health Savings Account (HSA) with company contributions, Flexible Spending Account (FSA), 401(k) plan with an employer match, and discretionary Profit Sharing.
Time Off & Development: Paid Time Off (PTO) accrued based on tenure, Paid Holidays (including floating holidays and time for community service), and Tuition Reimbursement for continuing education.
Support: Employee Assistance Program (EAP) for confidential professional counseling, and a Wellness program with rewards.

Note: Benefits are subject to change with or without notice.

PHYSICAL REQUIREMENTS:
1. Ability to see and hear at normal levels with or without aid.
2. Ability to sit for long periods of time.
3. Finger and hand dexterity.
4. Ability to bend and twist.
Access to PHI:

Routine and limited and does not require manager approval - The duties of the position require routine contact with a limited set of PHI that does not require manager approval. Examples include claims adjudication.

For California employees, please review Privacy Act: https://www.fchn.com/documents/fch/pdf/caprivacynoticeemployeesandapplicantsfina

Quick Apply

Refine Your Search

live chat support jobs in everett, wa

Customer Care Representative I

Customer Service Representative (Hybrid)

Technical Support Representative

Student TA - FLM-225 Intro to Storyboarding (Mathues), F26

Family Nurse Practitioner (FNP) or PA Freeland Washington FULL TIME Tuition Loan repayment option

Online & Worship Coordinator, Part-time (roughly 4 hrs a week)

Server and Customer Service

Credit Union - Call Center Agent

Part time Retail Brand Experience Associate

Loan Sales Specialist

Office Manager/Administrative Assistant

Manager, IT Service Desk

Service Advisor

Sales Associate, Jewelry (Part Time)

Kendall Ford Express Service Advisor

Customer Experience & Service Transformation Advisory Manager

Sales Associate, Jewelry

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