We are seeking a highly analytical, hands-on Operations Analyst to serve as the operational backbone of our LEO warehouse inventory functions. In this role, you will be the driving force behind identifying, diagnosing, and resolving systemic issues across Warehouse Operations — directly impacting inventory accuracy, operational throughput, cycle time, and site performance.
You will partner closely with Site Leadership, Cross-Functional Engineering teams, SAP Support, and Business Process Owners to root-cause day-to-day operational issues, surface insights from transactional data, and translate them into actionable long-term fixes. The ideal candidate is a recognized Subject Matter Expert (SME) in their functional area — someone who lives in the data, understands SAP transaction flows end-to-end, and brings sharp problem-solving instincts to ambiguous, fast-moving operational challenges. We are looking for a hands-on operator — someone who does not wait for clean data or perfect requirements, but rolls up their sleeves, digs into the problem, and drives it to closure.
Key job responsibilities
Deep-Dive Analytics & Root Cause Analysis
- Independently scope, design, and execute complex analyses of operational data, including inventory flow, transactional error patterns, cycle time breakdowns, throughput bottlenecks, and process deviations.
- Work with Fulfillment Engineering to identify/resolve issues and develop long-term solutions.
- Translate raw operational and system data into clear, actionable business insights that drive measurable improvement.
System Change Management & UAT Partnership
- Work with the fulfillment team to scope, define, and implement system changes that address recurring operational pain points. Then addressing those issues by working with fulfillment engineering to get larger scope.
- Serve as the business-side partner in User Acceptance Testing (UAT) for SAP changes — validating that system updates align with operational reality and business requirements before go-live.
- Document business requirements, user stories, test scenarios, and acceptance criteria to ensure changes deliver intended outcomes without unintended downstream impacts.
Dashboard, Reporting & Metric Ownership
- Build, automate, and maintain daily/weekly reports and self-serve dashboards that give Site Management visibility into key operational metrics (inventory accuracy,
receive-to-putaway cycle time, pick error rates, kit completion rates, aging inventory, etc.).
- Track and report area-level metrics. Investigate variances, root-cause performance misses, and present findings in weekly business reviews.
- Use data to create compelling narratives that drive continuous operational improvements.
- Assess work for quality and accuracy, validating against existing sources of truth.
- Makes data easily accessible through documentation.
- Works to make similar work simpler in the future.
Proactive Problem Identification & Issue Escalation
- Proactively identify and call out emerging issues, anomalies, and risks in your functional area — often before they escalate or before stakeholders ask. Frame these business problems with quantified impact (units at risk, throughput loss, cost exposure).
- Monitor leading indicators and trigger early-warning escalations to Site Leadership with recommended corrective actions.
- Maintain a running backlog of identified improvement opportunities, prioritized by business impact.
Subject Matter Expertise (SME)
- Be the go-to resource for process questions, system behavior, edge cases, and best practices; as well as, where or where not to find relevant data.
- Develop and maintain process documentation, SOPs, and training materials that reflect current-state operations and incorporate lessons learned.
- Assist in onboarding and upskilling peers on analytical methods, SAP navigation, and problem-solving frameworks.
Tooling, Automation & Continuous Improvement
- Identify manual, repetitive workflows and automate them using SAP reporting tools, Excel/VBA, SQL, or scripting. Continuously raise the bar on team productivity.
- Use data to design and propose process improvements that reduce waste, eliminate rework, and improve first-pass yield across inventory operations.
- Partner with Program Managers and Operations leaders to translate opportunities into actionable projects, pilot changes, and measure results against baseline.
Stakeholder Communication & Influence
- Present findings to Site Leadership in crisp, data-backed narratives — both written documents and verbal reviews. Influence decisions without direct authority.
- Facilitate cross-functional alignment when process changes span multiple departments or require trade-off decisions.
- Represent the operational voice in system design discussions, ensuring that technical solutions serve frontline realities.
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Currently performing at Tech 3 / Level 3 with demonstrated high performance
- Deep working knowledge of SAP EWM/S4, including application structure and inventory transactions (receiving, putaway, picking, goods movements)
- Proven ability to perform root-cause analysis (RCA) on complex operational issues using data
- Experience building reports or dashboards that drive operational actions
- Strong written and verbal communication skills
- Track record of proactive problem identification and resolution
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Experience with material handling systems (MHS) installation, operation and maintenance
- Experience working in an analytical environment with cross-functional teams
- Experience with SQL (Redshift), Excel (advanced; Power Query & Power Pivot), Quicksuite, or similar data visualization tools
- Prior participation in UAT or system change projects
- Familiarity with Lean/Six Sigma or continuous improvement methodologies
- Experience mentoring or training peers
- Demonstrated ability to influence cross-functional partners without authority
- Understanding of AppSec and HR requirements for data (ie. How they are used who can use them and how to secure it)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Everett - 80,200.00 - 97,400.00 USD annually
