About Borealis Basecamp
Borealis Basecamp is a northern lights-focused adventure resort in Fairbanks, AK. We are the premier winter destination in Alaska and provide a unique experience with sky-view igloos for viewing the aurora from the comfort of your bed.
Borealis Basecamp is part of Stellar Collection, a group of leading travel and tourism companies in Alaska. All brands under Stellar Collection share a mission of creating lifelong memories. We are driven by a passion for sharing the wonder of Alaska with our guests and delivering outstanding customer experiences. We look for opportunities to exceed expectations and provide our guests with memories that they will tell their friends and family about and remember for the rest of their lives.
Position Description
We are hiring a People Operations Manager to support our team during our operating season and help create a structured, supportive, and high-performing work environment.
This role owns the people systems that enable the resort to operate well: seasonal hiring coordination, onboarding, employee relations, manager support, departmental integration, and workplace consistency in a fast-paced, remote hospitality setting. You will partner closely with department leaders and directly supervise our Resident Advisor / Employee Activities Coordinator, who oversees housing.
The People Operations Manager ensures that expectations are clear, managers are supported, and employee concerns are handled fairly and consistently.
This is a hands-on, people-focused leadership role designed for someone who enjoys being visible, building trust, and solving real-world challenges in a dynamic environment.
Position Details
Job Title: People Operations Manager
Location: Fairbanks, AK / Himalaya Road, Fairbanks North Star Borough
Reports To: General Manager
Employment Type: Full-time Year Round
Salary: $3,138.46 biweekly, depending on experience
Key Responsibilities
Seasonal Workforce Readiness
- Own the annual seasonal hiring calendar in partnership with the General Manager and department manager.
- Coordinate job postings, applicant flow, interview scheduling, hiring checklists, and candidate communication.
- Support managers in using consistent interview questions, hiring standards, and evaluation scorecards.
- Help ensure new hires understand the realities of working at a remote winter resort, including housing, weather, schedules, guest expectations, and company standards.
Onboarding, Communication, and Employee Experience
- Own the employee onboarding process from offer acceptance through first week of work.
- Supervise the Administrative Assistant to ensure onboarding documents, ADP setup, benefits information, employee files, and required acknowledgments are complete and accurate.
- Improve pre-arrival communication, first-day experience, staff orientation, and employee readiness.
- Identify recurring employee pain points and partner with managers to resolve them.
- Support employee recognition, feedback, communication, and engagement practices throughout the season.
Employee Relations and Manager Support
- Serve as a trusted resource for employees and managers, addressing workplace concerns, guiding conflict resolution, and ensuring fair, consistent outcomes
- Coach and support managers in handling performance issues, feedback conversations, and team dynamics, helping build leadership capability across departments
- Lead and document employee relations matters, including investigations, corrective actions, and terminations as needed
- Reinforce clear expectations, accountability, and consistent application of company policies and standards
- In collaboration with the Administrative Assistant, support HR administrative functions, including onboarding, offboarding, and maintaining accurate documentation using ADP Workforce Now
- Collaborate with leadership to maintain a professional, respectful, and supportive work environment across all teams
- Directly supervise and support the Resident Advisor / Employee Activities Coordinator, providing guidance on housing-related escalations and alignment on overall employee experience
- Partner across departments to identify trends, address challenges proactively, and improve the overall employee experience in a remote, seasonal setting
- Other duties as assigned
Qualifications
- 5+ years of human resources experience, preferably in hospitality, seasonal, or remote operations.
- Experience coaching managers or supporting performance management
- Strong background in employee relations, investigations, conflict resolution, and policy guidance.
- Experience managing or supporting staff housing or remote workforce housing (preferred).
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, seasonal environment.
Requirements
- Professional, approachable, and supportive leadership style.
- Strong decision-making skills with the ability to balance guidance and accountability.
- Ability to handle confidential and sensitive information with discretion.
- Experience facilitating performance reviews, corrective action plans, and employee coaching.
- Ability to lift up to 50 lbs and work in outdoor conditions, including uneven terrain andextreme weather.
Benefits
- PTO per Borealis Basecamp policy
- Medical, Dental, and Vision Insurance (eligible after 60 days)
- Access to Borealis Basecamp activities
- Two last-minute stays per year in Basecamp accommodations
- Company-provided phone and computer
- This position does not offer employer sponsored housing
Pre-Employment Requirements
Borealis Basecamp is committed to maintaining a safe and professional work environment. All offers of employment are contingent upon the successful completion of a background check conducted by a third-party provider.
Employees may be subject to drug testing conducted by a third-party provider, including pre-employment, random, reasonable suspicion, and post-incident testing, in accordance with company policy and applicable law.
Borealis Basecamp Core Values
- Safety – Safety is our #1 priority. We do not compromise when it comes to protecting our employees and guests.
- Hospitality – Hospitality goes beyond service; it’s about building genuine connections that make guests feel valued and welcomed.
- Continuous Improvement – We strive to get a little better every day in everything we do.
- Earn Trust – We honor commitments, communicate openly and honestly, and treat one another with respect.
- Teamwork – We share responsibility. Everyone contributes, and there is no such thing as “that’s not my job.\"
