Top 381 Customer service team lead Jobs in Fairfield, Ca

Retail Customer Service Lead
PetSmart —Fairfield, CA
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
10h
Customer Service Representative, CC
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Spanish
- Mid-level
- Administrative experience
Customer Service Associate
Dollar Tree —Fairfield, CA
- $17.00 - $17.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative 1
Recology —Vacaville, CA
- $29.18 an hour
- Monday to Friday
- Computer literacy
- Writing skills
- Office
- Wellness program
- Paid holidays
Claims Customer Service Representative I
Partnership HealthPlan of California —Fairfield, CA
- $29.95 - $35.19 an hour
- Full-time
- Computer literacy
- Research
- High school diploma or GED
Customer Service Associate I
Dollar Tree —Suisun City, CA
- $17.00 - $17.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Associate
Raising Cane's —Fairfield, CA
- $20 an hour
- Urgently hiring
- No experience needed
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid training
- Disability insurance
Quick Apply
Customer Service/Sales
Home Depot —Fairfield, CA
- $20 - $23 an hour
- Entry level
Operations Manager
Amazon.com Services LLC —Vacaville, CA
- $91,000 - $136,500 a year
- Weekends as needed
- Customer service
- Military
- Engineering
- AD&D insurance
- Health insurance
Customer Service Representative 1 - Bilingual
Recology —Vacaville, CA
- $30.18 an hour
- Monday to Friday
- Spanish
- Computer literacy
- Writing skills
- Wellness program
- Paid holidays
Top Producing California Real Estate Team | Leads | Training, Mentoring, Coaching
Truvi Realty —Vallejo, CA
- $90,677 - $205,071 a year
- Part-time
- Customer service
- No background check
- Mid-level
- Health insurance
- Employee assistance program
Quick Apply
Product Support Sales Representative (PSSR)
BEJAC CORPORATION —Fairfield, CA
- $48,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Sales
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
Geno's Auto Body Inc. —Concord, CA
- From $17.51 an hour
- Full-time
- Computer literacy
- Typing
- In-person
- Health insurance
- Dental insurance
Quick Apply
Roof Lead/ Solar Service Technician
Sol R US Inc —Vacaville, CA
- $25 - $38 an hour
- Full-time
- Background check
- Driver's License
- US work authorization
Quick Apply
5d
Insurance Sales Specialist
Farmers Insurance Agency —Napa, CA
- $36,000 - $56,000 a year
- Full-time
- Hybrid work
- Mid-level
- Continuous improvement
- Mentoring
- Opportunities for advancement
Quick Apply
Customer Service Gaming Associate
Knighted Ventures —American Canyon, CA
- $21 - $23 an hour
- Weekends as needed
- Background check
- Customer service
- Basic math
- Health insurance
- Dental insurance
Quick Apply
Customer Service Professional
Domino Realty Management Co —Walnut Creek, CA
- $20 - $23 an hour
- Weekends as needed
- Mid-level
- Accounting
- In-person
- Health insurance
- Dental insurance
Quick Apply
Supported Living Services Lead Supervisor
Inclusion Services,LLC —Fairfield, CA
- $70,720 - $74,880 a year
- Weekends as needed
- Management
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Customer Service Field Representative
Seeno Homes —Concord, CA
- $28 - $34 an hour
- Full-time
- Background check
- Clean driving record
- Construction site
- Health insurance
- Dental insurance
Quick Apply
1d
Sales Consultant – Neighborhood Development Specialist
The Home Living Company —Benicia, CA
- $100,000 - $200,000 a year
- Full-time
- Driver's License
- Driving
- Smartphone
- Flexible schedule
Quick Apply

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Retail Customer Service Lead

PetSmart -
Fairfield, CA

Apply Now

Job Details

Full-time
10 hours ago

Benefits

Health insurance
Tuition reimbursement
Paid time off
401(k) matching

Qualifications

Customer communication
Desktop applications
Computer skills

Full Job Description

PetSmart does Anything for Pets – JOIN OUR TEAM!

Retail Customer Service Lead (Key Holder)

About Life at PetSmart

Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams, and challenge each other to be the best they can be.

Benefits that benefit you

Paid Weekly
Health & Wellness Benefits
401k Plan with company match
Paid Time off for full-time associates
Associate discounts
Tuition Assistance
Career pathing
Development opportunities

Job Summary

PetSmart’s Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company’s vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
Validates completion of assigned operational messages and engagement video compliance.
Supports the various Services businesses as needed when the Experience Leader is not available
Delegate and validate completion of daily tasks.
Leads and directs associates when acting as the Leader on Duty
Address and administer associate complaints and grievances.
Recognizes and celebrates associates driving overall associate engagement.

Brand Integrity and Overall Store Experience:

Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
Responsible for live pet sales and pet adoptions.
Supports with monthly live cycle counts, addresses discrepancies.
Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives.
Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
Ensures a safe environment for our associates, pets, and pet parents.
Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
Assists and works in other departments as required. Other duties may be assigned.
Follows all company policies and procedures.

Qualifications

2+ years of retail experience in a customer-focused environment.
Leadership experience preferred.
Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
Proficiency in computer applications.
Strong written and verbal communication skills.
Ability to react under pressure and maintain composure.
Strong organizational skills and attention to detail.

Supervisory responsibility

No direct reports, however, are expected to guide and support the development of other associates.
Provides feedback on associate performance to direct supervisor.
Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential physical demands and work environment

Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!

PetSmart is an Equal Opportunity Employer

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

Apply Now

Refine Your Search

customer service team lead jobs in fairfield, ca

Retail Customer Service Lead

Customer Service Representative, CC

Customer Service Associate

Customer Service Representative 1

Claims Customer Service Representative I

Customer Service Associate I

Customer Service Associate

Customer Service/Sales

Operations Manager

Customer Service Representative 1 - Bilingual

Top Producing California Real Estate Team | Leads | Training, Mentoring, Coaching

Product Support Sales Representative (PSSR)

Customer Service Representative

Roof Lead/ Solar Service Technician

Insurance Sales Specialist

Customer Service Gaming Associate

Customer Service Professional

Supported Living Services Lead Supervisor

Customer Service Field Representative

Sales Consultant – Neighborhood Development Specialist

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