Top 26 Customer success manager Jobs in Fairfield, Ct

Signature Customer Success Account Manager - Stamford, CT
UPS —Stratford, CT
- $70,260 - $123,000 a year
- Full-time
- Mid-level
- US work authorization
- Organizational skills
- Health savings account
- AD&D insurance
3d
Principal Customer Success Manager (817)
Protegrity —Fairfield, CT
- $197,600 - $229,500 a year
- Full-time
- Hybrid work
- Azure
- HIPAA
- Windows
Senior Manager, Customer Success Management - Enterprise US East/EMEA
Chainguard —Stamford, CT
- Up to $200,000 a year
- Remote
- DevOps
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply
Customer Success Account Manager
POWR2 —Bethel, CT
- $85,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d
Success Manager
MDVIP LLC —Stamford, CT
- Microsoft Excel
- Microsoft Outlook
- 3 years
- Health savings account
- AD&D insurance
Enterprise Account Manager
Black Duck Software, Inc. —Stamford, CT
- Remote
- Software development
- Senior level
- Leadership
Enterprise Account Manager IT Security
Netarx —Long Island, NY
- $125,000 - $150,000 a year
- Full-time
- Remote
- Product management
- Travel
- Contracts
- Health insurance
- 401(k)
Quick Apply
Customer Success & Implementation Mgr at Fletcher Wakefield Design
Fletcher Development LLC —Stamford, CT
- $55,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- 401(k)
Quick Apply
Account Manager - State Farm Agent Team Member
Wanda Carlson - State Farm Agent —Milford, CT
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply
Account Manager - State Farm Agent Team Member
Colleen Tighe - State Farm Agent —Fairfield, CT
- $50,000 - $75,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
Enterprise Account Manager - NY Metro
IVCi, LLC —Hauppauge, NY
- $80,000 - $120,000 a year
- Full-time
- 5 years
- Business development
- Military encouraged
- Opportunities for advancement
Account Manager - State Farm Agent Team Member
Omar Juarbe - State Farm Agent —Stratford, CT
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- 401(k)
Quick Apply
Account Manager - State Farm Agent Team Member
Yeimi Contreras - State Farm Agent —Norwalk, CT
- $45,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Tuition reimbursement
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Joe Namy - State Farm Agent —Stamford, CT
- $20 - $35 an hour
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Christopher Pedone - State Farm Agent —Ronkonkoma, NY
- $65,000 - $95,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Account Manager - State Farm Agent Team Member
chris raffone - State Farm Agent —East Haven, CT
- $50,000 - $100,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Paid time off
- Opportunities for advancement
Quick Apply
Account Manager - State Farm Agent Team Member
Jim Rottkamp - State Farm Agent —Stamford, CT
- $50,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- 401(k)
- Paid time off
Quick Apply
1d
Account Manager - State Farm Agent Team Member
Jacquelyn Jacobson - State Farm Agent —Commack, NY
- $50,000 - $90,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Account Manager - State Farm Agent Team Member
Marcela Ruppert - State Farm Agent —Kings Park, NY
- $60,000 - $80,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Manizha Parand - State Farm Agent —Hauppauge, NY
- $50,000 - $75,000 a year
- Full-time
- Spanish
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply

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customer success manager jobs near fairfield, ct

Signature Customer Success Account Manager - Stamford, CT

UPS -
Stratford, CT

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Job Details

Full-time
$70,260 - $123,000 a year
3 days ago

Benefits

Health savings account
AD&D insurance
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
Life insurance
Prescription drug insurance

Qualifications

Customer communication

Full Job Description

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This position will support a territory including Stamford, CT and Norwalk, CT.

Summary

The Signature Customer Success Account Manager will manage a high volume of smaller customers. The SCSAM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The SCSAM will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The SCSAM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

Key Responsibilities

Issue Management

Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.

Value Creation / Proposals

Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross-selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.

Territory Management

Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.

Feedback Collection

Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.

Qualifications

0–4 years in customer success, support, or related customer-facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data-driven mindset.
Excellent written communication skills.
Must be located within the territory or willing to relocate themselves. There is no relocation support available for this position.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range:

The salary range for this position is $70.260,00/year to $123.000,00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

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Refine Your Search

customer success manager jobs in fairfield, ct

Signature Customer Success Account Manager - Stamford, CT

Principal Customer Success Manager (817)

Senior Manager, Customer Success Management - Enterprise US East/EMEA

Customer Success Account Manager

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Customer Success & Implementation Mgr at Fletcher Wakefield Design

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