Assistant Guest Service Manager
Stonebridge —Montclair, NJ
- $60,000 - $65,000 a year
- Weekends as needed
- Microsoft Excel
- Inventory management
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
Assistant Front Office Manager
Four Seasons —New York, NY
- $83,000 - $88,000 a year
- Weekends as needed
- English
- Mid-level
- Hotel
Administrative Assistant
HDR —Newark, NJ
- $22.37 - $31.97 an hour
- Part-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
14d
Receptionist/Office Coordinator
Polsinelli —New York, NY
- $70,000 - $90,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- 3 years
- Free parking
- AD&D insurance
Receptionist
Partners Group —New York, NY
- $70,000 - $85,000 a year
- Office
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Office Manager/Receptionist
Creative Flavors & Specialties —Whippany, NJ
- $18 - $23 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- 401(k)
Quick Apply
Hotel Assistant General Manager - Hilton Garden Inn Wayne
Hilton Garden Inn Wayne —Wayne, NJ
- Sales
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
8d
Assistant Front Office Manager
Holiday Inn Newark International Airport —Newark, NJ
- $55,000 a year
- Weekends as needed
- Bilingual
- Word processing
- Computer literacy
- Dental insurance
- 401(k)
Quick Apply
Office Manager Assistant
College Achieve Public Schools —North Plainfield, NJ
- $45,000 - $55,000 a year
- School experience
- Google Workspace
- Microsoft Excel
- Health insurance
- Dental insurance
Assistant Front Office Manager
Crowne Plaza Newark Airport —Elizabeth, NJ
- $55,000 a year
- Weekends as needed
- Bilingual
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Assistant Front Office Manager
SOFITEL —New York, NY
- $68,000 - $72,000 a year
- Full-time
- Mid-level
- Organizational skills
- 2 years
- Employee assistance program
- Employee discount
Quick Apply
Program Assistant
The Partnership To End Homelessness —New York, NY
- $73,999.99 - $74,000.00 a year
- Weekends as needed
- Spanish
- Google Workspace
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Administrative Assistant, Firm Operations
Citrin Cooperman —Iselin, NJ
- $67,000 - $75,000 a year
- Overtime
- Mid-level
- Office
- Organizational skills
1d
Executive Assistant
Persistent Systems —New York, NY
- $121,000 - $151,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Disability insurance
- Health insurance
Store Manager
Extra Space Management, Inc —East Hanover, NJ
- $22 - $23 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health savings account
Quick Apply
Gallery Attendant (Temporary)
Rutgers University —Newark, NJ
- $15.92 - $18.00 an hour
- Part-time
- High school diploma or GED
- University
- Bachelor's degree
- Paid holidays
- Dental insurance
Clerical Assistant
Rutgers University —Newark, NJ
- $15.92 - $21.00 an hour
- Full-time
- Inventory control
- Office
- High school diploma or GED
- Paid holidays
- Dental insurance
Office Assistant
Tri Borough Plumbing & Heating Supply —Haskell, NJ
- $18 - $20 an hour
- Full-time
- Bilingual
- Google Workspace
- Office
- Paid time off
- Flexible schedule
Quick Apply
9d
Administrative Assistant
Rosie Pino for Congress —Clifton, NJ
- From $10,000 a year
- Part-time
- Hybrid work
- Google Workspace
- No experience needed
- Office
- Flexible schedule
Quick Apply
4d
Assistant Front Office Manager
APA Hotels Woodbridge —Iselin, NJ
- $50,000 - $55,000 a year
- Weekends as needed
- Bilingual
- Word processing
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply

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Assistant Guest Service Manager

Stonebridge -
Montclair, NJ

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Microsoft Excel
Team leadership
Managing hospitality teams
Frontline customer support management
Supervising experience
Property management systems (PMS)
Productivity software
Hotel and accommodations guest complaints handling

Full Job Description

City, State:

Montclair, New Jersey

Title: Assistant Guest Service Manager

Location: Montclair, New Jersey

FLSA: Exempt

Status: full-time,

Reports to: Front Office Manager

Supervises: Front Desk Team Members

Pay Range: $60,000-65,000 Salary

Job Summary: The Assistant Guest Service Manager supports the Front Office team by overseeing daily operations, ensuring a seamless guest experience, and resolving guest concerns. This role assists with managing the front desk and guest relations, working closely with the Guest Service Manager to maintain high standards of service and hospitality.

Essential Functions and Duties:

Assist the Guest Service Manager in overseeing daily front desk operations, ensuring smooth and efficient service.

Supervise and support front desk agents, bell staff, and concierge, ensuring adherence to service standards.

Respond to guest inquiries, concerns, and complaints, providing timely and effective solutions.

Ensure the accuracy of guest billing, reservations, and room assignments.

Train new team members and provide ongoing coaching to front office staff.

Monitor guest satisfaction levels through surveys and guest feedback, addressing any issues promptly.

Assist with the management of room inventory and the coordination of room assignments.

Coordinate with housekeeping, maintenance, and other departments to ensure timely room turnovers and guest satisfaction.

Manage the front desk schedule and ensure adequate staffing levels during peak periods.

Monitor and manage guest loyalty programs, ensuring enrollment and engagement.

Assist with handling VIP arrivals and special requests to ensure personalized guest experiences.

Maintain regular communication with the Guest Service Manager regarding operational updates and any guest service challenges.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

2+ years of experience in a guest service or front desk supervisory role, preferably in a hotel or hospitality setting.

Proficiency in using property management systems and Microsoft Office (Word, Excel, PowerPoint).

Strong leadership and communication skills to supervise staff and interact with guests.

Excellent problem-solving skills and the ability to resolve guest issues efficiently.

Strong organizational skills, with the ability to manage multiple tasks and priorities.

Ability to work well under pressure in a fast-paced environment.

Experience with guest loyalty programs and VIP guest handling is preferred.

Work Environment:

Primarily an indoor role, based at the front desk and guest areas of the hotel.

Must be able to stand and walk for extended periods while overseeing guest services and assisting staff.

Must be able to lift and carry objects up to 20 lbs. occasionally.

Flexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Must be flexible availability, including evenings, weekends and holidays

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-07-31

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Quick Apply

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