Are you the person everyone turns to when they need something handled?
Do you naturally create order from chaos?
Do you enjoy making people feel cared for?
Can you confidently lead a project while noticing the little details that make someone feel at home?
If so, we’d love to meet you.
Fresh Start is looking for a Move Concierge Project Manager to lead luxury moves, senior downsizing projects, and home transitions throughout Napa Valley. This isn’t a typical moving job and it isn’t just professional organizing. It’s an opportunity to guide people through one of the biggest transitions of their lives with professionalism, compassion, and exceptional attention to detail.
About Fresh Start
At Fresh Start, we don’t simply move boxes, we manage life transitions.
Whether a client is downsizing after 40 years in their home, relocating to a senior living community, moving across the state, or preparing an estate for sale, we coordinate every detail from start to finish. Our clients trust us to remove the stress from an overwhelming process so they can focus on what matters most. Every project is different, every client has a story, and every detail matters.
About You
You are the type of person who…
- Naturally takes ownership.
- Notices the details other people miss.
- Makes people feel comfortable within minutes of meeting them.
- Loves checking things off a list.
- Thrives when every day looks different.
- Enjoys solving problems.
- Has excellent judgment.
- Can confidently lead a team while remaining calm under pressure.
- Appreciates beautiful, organized spaces.
- Takes pride in leaving something better than you found it.
You don’t wait to be told what to do. You see what needs to happen and make it happen.
What You’ll Do
As our Move Concierge Project Manager, you’ll oversee every aspect of a client’s transition from the initial planning meeting until they’re comfortably settled into their new home.
You’ll create project plans, coordinate vendors, communicate with everyone involved, lead our team on-site, solve problems as they arise, and ensure every client experiences the level of care Fresh Start is known for.
No two days are the same. One day you might be coordinating movers, meeting with a realtor, and organizing a timeline for a luxury relocation. Next, you may be helping a senior decide what to bring to their new apartment, styling bookshelves in a newly unpacked home, and ensuring the refrigerator is stocked before they arrive.
Responsibilities
Project Planning
- Meet with clients to understand their goals.
- Create customized move and transition plans.
- Build and manage project timelines.
- Keep projects organized and on schedule.
- Anticipate challenges before they arise.
Communication
Serve as the primary point of contact throughout the project.
Coordinate with:
- Clients and family members
- Senior living communities
- Realtors
- Fiduciaries
- Estate attorneys
- Movers
- Donation organizations
- Junk removal companies
- Contractors
- Housekeepers
- Vendors and service providers
You’ll ensure everyone knows what’s happening and every detail is communicated clearly.
Project Leadership
- Lead Fresh Start team members on-site.
- Delegate responsibilities throughout the day.
- Keep projects moving efficiently.
- Make decisions confidently.
- Solve problems as they arise.
- Maintain Fresh Start’s exceptionally high standards.
Move Management
Oversee every phase of the move, including:
- Packing and unpacking
- Labeling and inventory
- Coordinating movers
- Donation logistics
- Junk removal
- Loading and unloading
- Protecting client belongings
- Ensuring nothing is overlooked
Home Set-Up & Styling
Fresh Start doesn’t stop when the moving truck leaves. We create homes that feel complete from day one.
You’ll:
- Organize kitchens, closets, bathrooms, garages, and storage areas.
- Make beds and prepare bedrooms.
- Stock kitchens and pantries.
- Hang clothing.
- Install organizational systems.
- Thoughtfully arrange décor, accessories, and everyday items.
- Style bookshelves, countertops, and living spaces with an elevated, welcoming aesthetic.
- Help arrange furniture to maximize function and beauty.
- Leave every home polished, comfortable, and move-in ready.
An eye for design is important. You don’t need to be an interior designer, but you should naturally know how to make a space feel warm, organized, and thoughtfully put together.
The Kind of Experience That Transfers Well
You do not need professional moving experience. Many successful candidates may come from backgrounds such as:
- Executive Assistant
- Hospitality or Luxury Guest Services
- Senior Living
- Professional Organizing
- Event or Wedding Planning
- Estate or Household Management
- Operations Management
- Customer Success
- Interior Design or Home Staging
- Healthcare or Client Services
If you’ve coordinated complex projects, cared for people, led teams, or managed many moving pieces at once, we’d love to hear from you.
What We’re Looking For
We’re looking for someone who is:
- Highly organized.
- Exceptionally dependable.
- Warm, compassionate, and emotionally intelligent.
- Calm under pressure.
- Professional and polished.
- Detail-oriented.
- Comfortable making independent decisions.
- A strong communicator.
- Naturally proactive.
- Comfortable working in beautiful homes and with high-touch clients.
Most importantly, we’re looking for someone who genuinely enjoys helping people through meaningful life transitions.
Schedule
- Project-based role
- Typically 3–5 days per week
- Monday–Friday
- Weekends always off
- Occasional travel throughout Northern California
- All approved travel expenses reimbursed
Growth Opportunity
We’re not looking for someone to simply fill a position. We’re looking for someone who wants to grow with Fresh Start. As the company grows, this role has the opportunity to evolve into a senior leadership position with greater responsibility, team leadership, and operational oversight.
If you’re looking for meaningful work where your organization, leadership, compassion, and eye for detail can genuinely improve people’s lives, we’d love to meet you.
To Apply
Rather than sending only a résumé, we’d love to hear your story. Tell us what drew you to this opportunity, why you think you’d be a great fit for Fresh Start, and what type of work brings you the most fulfillment.
Pay: $35.00 - $40.00 per hour
Application Question(s):
- Are you comfortable with a project-based position?
- Are you comfortable listing up to 50 pounds and working in a physically active role throughout the day?
- Are you available to work weekdays (Monday-Friday), typically 3-5 days per week?
- Are you willing to travel occasionally throughout Northen California, with all approved expenses reimbursed?
- Have you previously led projects, coordinated multiple people, or managed timelines as a part of your job?
- Have you worked in a role that required frequent communication with clients, customers, or families?
- Have you worked with older adults, seniors, or individuals experiencing major life transitions?
- Have you supervised or led other employees or a team members?
- Do you enjoy creating organized, welcoming and visually appealing spaces?
- Are you comfortable making independent decisions and solving problems without waiting for direction?
- Are you looking for a long-term opportunity where you can grow into a leadership role?
- Why does this position interest you?
- Which Past experience best prepares you for this role?
- What is one thing people consistently rely on you for?
Ability to Commute:
- Napa, CA 94559 (Required)
Work Location: In person
