Top 16 Technical support analyst Jobs in Fairlawn, Oh

IT Support Analyst
ABARTA Coca-Cola Beverages —Bedford, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Health insurance
Quick Apply
IT Support Analyst
ABARTA Coca-Cola Beverages —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Help Desk Analyst
Integra Connect Careers —Fairlawn, OH
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
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IT Support Analyst
ABARTA Coca-Cola Bev LLC —Cleveland, OH
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
14d
Desktop Support Analyst II
DYOPATH —Akron, OH
- $31.68 an hour
- Monday to Friday
- Background check
- Clean driving record
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
20h
Service Desk Analyst
AtNetPlus —Stow, OH
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health savings account
- Disability insurance
Quick Apply
4d
Systems Support Analyst-Enterprise
Americhem —Cuyahoga Falls, OH
- Computer Science
- 5 years
- SQL
Quick Apply
Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
Service Desk Analyst II
Great Day Improvements: A Family of Brands —Twinsburg, OH
- $23.72 - $33.00 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
13d
Technical Operations Analyst
LeafHome —Hudson, OH
- $65,000 - $75,000 a year
- Full-time
- OSHA
- Mid-level
- 3 years
Quick Apply
NOC Analyst Tier 1
Acuative Corporation —Strongsville, OH
- Weekends as needed
- Computer science
- Computer Science
- Writing skills
Quick Apply
NOC Analyst Tier II
Acuative Corporation —Strongsville, OH
- Full-time
- Computer science
- Computer Science
- Mid-level
- On-the-job training
Quick Apply
9d

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IT Support Specialist
S&A Industries —Akron, OH
End User Support: Troubleshoot hardware/software issues, deploy workstations, assist users. Microsoft 365: Outlook, Teams, OneDrive troubleshooting.
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IT Support Specialist
Dencar Technology —Akron, OH
Provide technical help with computer hardware and software, whether by phone, in person, or online. Progress toward IT certifications, an Associate's degree in…
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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
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Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
$28 an hour

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technical support analyst jobs near fairlawn, oh

IT Support Analyst

ABARTA Coca-Cola Beverages -
Bedford, OH

Quick Apply

Job Details

Full-time

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Desktop computer repair
Windows
Manufacturing facility experience
Computer hardware
Desktop (troubleshooting support)
Desktop administration
Mobile devices

Full Job Description

ABARTA Coca-Cola Beverages is a family-owned company committed to being a visible, engaged partner to the customers and communities we serve. We value diversity and individuality and when you thrive, we thrive. ABARTA offers the perks of a large corporation with the personalized touch of a smaller company. We are a workplace that encourages sharing ideas in a supportive environment, growing professionally, maintaining a healthy work/life balance, and interacting with all levels of the organization. We would love for you to become a part of our family to help make our vision of Quenching the Thirst of Our Neighbors a reality!

Summary

The IT Support Analyst provides Tier 1 (Service Desk) and Tier 2 (Desktop/Field Support) services for ABARTA Coca-Cola distribution centers across Pennsylvania, Ohio, and West Virginia. This position is primarily located in our Cleveland (Bedford Heights) OHbut will require some travel to other ABARTA Coca-Cola sites. After-hours & weekend work entailed on an as needed basis.

Responsibilities

Tier 1 – Service Desk Support

Serve as the first point of contact for end-user technical issues via phone, email, chat or ticketing system.
Perform initial triage, troubleshooting, and resolution of incidents and service requests.
Log, categorize, and prioritize tickets in the ticketing system.
Provide remote support for hardware, software, network, and mobile issues.
Escalate unresolved or complex issues to Tier 2 or higher support levels.

Tier 2 – Desktop / Field Support

Provide onsite and assist other IT team members with remote site technical support for desktops, laptops, and peripherals.
Diagnose and resolve complex issues related to OS, applications, and basic networking.
Install and maintain workstations, printers, and mobile devices.
Perform imaging, deployment, and re-imaging using standard tools.
Support Honeywell warehouse handheld devices, CT45’s, and barcode scanners, CK67’s.
Provide printer support for Xerox office and Brother label printers.

Shared Responsibilities

Manage tickets to ensure timely resolution and SLA compliance.
Maintain accurate IT asset inventory.
Participate in on-call rotation.
Support IT projects and deployments.

Qualifications

Required

Associate degree in IT or equivalent experience.
3-5+ years of IT support experience as a Tier 1 or 2 Analyst.
Strong customer service and communication skills.
Experience with Windows 11 and hardware and software troubleshooting.

Preferred

Experience with Intune and Autopilot.
Experience with warehouse devices and manufacturing environments.

Physical Requirements

Ability to lift 25–50 pounds.
Ability to climb ladders up to 8 feet.

Additional Information

ABARTA Coca-Cola Beverages, LLC applicants must submit to a background verification process prior to commencing employment with the company. Employment with ABARTA Coca-Cola Beverages, LLC is contingent on a pre-employment background check which may include drug screening, driving records (including minor moving violations) and will be evaluated according to ABARTA Coca-Cola Beverages, LLC guidelines to determine eligibility for this position. ABARTA Coca-Cola Beverages, LLC is an Equal Opportunity Employer Minorites/Women/Veterans/Disable/Sexual Orientation/Gender Identity.

For more job postings and additional information about our company and culture, please visit our careers site

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

technical support analyst jobs in fairlawn, oh

IT Support Analyst

IT Support Analyst

Help Desk Analyst

IT Support Analyst

Desktop Support Analyst II

Service Desk Analyst

Systems Support Analyst-Enterprise

Help Desk Analyst

Service Desk Analyst II

Technical Operations Analyst

NOC Analyst Tier 1

NOC Analyst Tier II

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