Top 207 Patient coordinator Jobs in Fairport, Ny

Patient Experience Coordinator
TRILLIUM HEALTH INC —Rochester, NY
- $23.95 - $34.47 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
9d
Patient Services & Administrative Coordinator
Olive Speech Therapy —Victor, NY
- $20 - $24 an hour
- Part-time
- Hybrid work
- Private practice
- Office
- Administrative experience
- 401(k)
- Paid time off
Quick Apply
1d
Patient Experience Coordinator
Lattimore Physical Therapy —Pittsford, NY
- $36,000 - $41,000 a year
- Full-time
- Private practice
- Word processing
- Physical & Rehabilitation Medicine
- AD&D insurance
- Paid holidays
Quick Apply
Front Desk Dental Receptionist
Henrietta Family Dental —Rochester, NY
- $18 - $22 an hour
- Full-time
- Dental office
- High school diploma or GED
- Front desk
- Disability insurance
- Dental insurance
Quick Apply
3d
Patient Intake Coordinator
Clear Choice —Rochester, NY
- $20 - $24 an hour
- Full-time
- Dental office
- Computer literacy
- Office
- Paid holidays
- Health insurance
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Office Coordinator
Maxim Healthcare Services Direct —Rochester, NY
- $23 an hour
- Full-time
- HIPAA
- Office
- Administrative experience
- Profit sharing
- Commuter assistance
Quick Apply
10d
Health Home Care Coord
University of Rochester —Rochester, NY
- $23.51 - $31.74 an hour
- Full-time
- Mid-level
- Driver's License
- Bachelor's degree
Outpatient Access Rep III (Float)
University of Rochester —Rochester, NY
- $19.72 - $26.62 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Clinic
Referral & Prior Authorization III
University of Rochester —Rochester, NY
- $20.30 - $27.41 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Pediatrics
Social Work Coordinator IV
University of Rochester —Rochester, NY
- $20.30 - $27.41 an hour
- Part-time
- Microsoft Outlook
- Mid-level
- University
- Commuter assistance
Per Diem Patient Experience Coordinator
Lattimore Physical Therapy —Rochester, NY
- $36,000 - $41,000 a year
- Full-time
- Private practice
- Word processing
- Physical & Rehabilitation Medicine
- AD&D insurance
- Paid holidays
Quick Apply
Human Subject Research Coordinator I
University of Rochester —Rochester, NY
- $21.78 - $30.53 an hour
- Full-time
- Word processing
- University
- Bachelor's degree
Referral and Prior Authorization Rep III
University of Rochester —Rochester, NY
- $19.62 - $26.49 an hour
- Full-time
- Surgery
- Mid-level
- High school diploma or GED
9d
Patient Care Coordinator
Wellbe Senior Medical —Rochester, NY
- $19 - $23 an hour
- Full-time
- Background check
- Hospital
- Urgent Care
- Work from home
Credentialing Administrator I
University of Rochester —Rochester, NY
- $27.16 - $38.03 an hour
- Online Application
- Remote
- Word processing
- English
- Research
13d
Clinical Treatment Coordinator
University of Rochester —Rochester, NY
- $21.78 - $30.53 an hour
- Full-time
- Medical office experience
- Mid-level
- 3 years
Patient Care Coordinator
Rochester Hearing and Speech —Rochester, NY
- $19 - $20 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
Quick Apply
2d
OR Support Coordinator III
University of Rochester —Rochester, NY
- $20.93 - $28.26 an hour
- Full-time
- Surgery
- 3 years
- Operating room
Department Coordinator IV(L50)
University of Rochester —Rochester, NY
- $21.78 - $30.53 an hour
- Full-time
- Inpatient
- University
- Bachelor's degree
Department Coordinator IV
University of Rochester —Rochester, NY
- $21.78 - $30.53 an hour
- Weekends as needed
- Hybrid work
- Customer service
- Writing skills
- Inpatient

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Patient Experience Coordinator

TRILLIUM HEALTH INC
Rochester, NY

Quick Apply

Job Details

Full-time
$23.95 - $34.47 an hour
9 days ago

Qualifications

Microsoft Outlook
De-escalation techniques
Conflict de-escalation
Clinical information systems

Full Job Description

Department: Clinic

Position type: Full-Time

FLSA: Non-Exempt

Job Summary:

Join us and be part of a mission-driven team that prioritizes innovation, collaboration, and continuous development. Under the direction of the Manager, Quality, the Patient Experience Coordinator is responsible for developing the strategy and leading implementation to improve understanding and results across our patient experience metrics. The Patient Experience Coordinator provides coaching and support to the agency to ensure effective, successful patient experiences and improve patient satisfaction and outcomes, supporting our operations. The Patient Experience Coordinator will be the organization’s designee to receive, respond to, and follow up on patient feedback.

Duties/Responsibilities:

Leads and supports organization-wide initiatives that enhance the patient experience and promote a culture of patient-centered care.
Partners with department leaders to address patient experience challenges and implement sustainable improvement strategies.
In collaboration with applicable stakeholders, leads the effort to develop clear standards and expectations regarding patient experience while being attentive to the individual culture of each health center.
Understands the patient journey and which aspects of the patient experience drive satisfaction, as well as dissatisfaction.
Analyzes patient satisfaction surveys, feedback, and experience metrics to identify trends, opportunities, and actionable recommendations.
Serves as the primary point of contact for patient feedback, including compliments, concerns, and complaints, ensuring timely follow-up and resolution.
Monitors, investigates, and documents patient feedback, concerns, corrective actions, and resolutions in accordance with organizational standards.
Monitors and investigates incidents related to challenging patients and provides feedback and recommendations accordingly.
Conducts regular site visits and observations to assess the patient environment, patient-staff interactions, and opportunities to improve service excellence.
Regularly reviews interior and exterior atmosphere for patient comfort, accessibility, safety, cleanliness, décor, updated signage, posters, and promotional materials.
Develops and facilitates training and educational programs that support exceptional patient experiences and customer service skills.
Leads the Patient Experience Committee and participates in cross-functional meetings, workgroups, and quality improvement initiatives.
Supports case conferences and interdisciplinary discussions to ensure patient concerns and outcomes are appropriately addressed and documented.
Prepares and presents patient experience reports, findings, and recommendations to leadership, departments, and committees.

Miscellaneous

Requires the ability and commitment to respect and support patients, other employees, and visitors with various lived experiences.
Requires individual demonstration of commitment to the mission, vision, One Trillium values, behaviors, and modeling them in the organization.
Responsible for maintaining the confidentiality of all patient, client, employee, protected, and proprietary information.
Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits and quality improvement plans.
Required to participate in continuous improvement of job responsibilities and organizational or work processes to advance the organization or department.
Other specific duties as assigned.

Required Skills/Abilities:

Strong written and oral communication skills
High proficiency in Word, Excel, Outlook, and PowerPoint
Able to work independently and manage workflows in a fast-paced and highly confidential environment
Excellent organizational skills and attention to detail
Ability to multitask

Education and Experience:

Minimum 3 years of experience working in a patient-facing setting, focusing on customer service and de-escalation
Minimum Associate's in Community and Human Services or related field preferred
Minimum 1 year of experience with EMR systems required; Epic strongly preferred

Physical Requirements:

While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Occasionally the employee must stoop, bend and lift or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Quick Apply

Refine Your Search

patient coordinator jobs in fairport, ny

Patient Experience Coordinator

Patient Services & Administrative Coordinator

Patient Experience Coordinator

Front Desk Dental Receptionist

Patient Intake Coordinator

Office Coordinator

Health Home Care Coord

Outpatient Access Rep III (Float)

Referral & Prior Authorization III

Social Work Coordinator IV

Per Diem Patient Experience Coordinator

Human Subject Research Coordinator I

Referral and Prior Authorization Rep III

Patient Care Coordinator

Credentialing Administrator I

Clinical Treatment Coordinator

Patient Care Coordinator

OR Support Coordinator III

Department Coordinator IV(L50)

Department Coordinator IV

I want to receive the latest job alert for patient coordinator in fairport, ny

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