Top 3 Call taker Jobs in Fall River, Ma

Part-Time Call Taker
Greater Attleboro Taunton Regional Transit Authority (GATRA) —Taunton, MA
- From $25.28 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid time off
- 401(k) matching
Quick Apply
IT Call Taker
CMIT Solutions —Cranston, RI
- $17 - $18 an hour
- Full-time
- Computer literacy
- Communication skills
- Entry level
1d
IT Call Taker
CMIT Solutions of Central RI —Cranston, RI
- $17 - $18 an hour
- Full-time
- Computer literacy
- US work authorization
- In-person
- Health savings account
- Health insurance
Quick Apply
3d

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IT Call Taker
CMIT Solutions of Central RI —Cranston, RI
In this role, you will answer incoming support calls, accurately document issues, create service tickets, assess the urgency of requests, and ensure tickets are…
$17 - $18 an hour
Quick Apply
3d
IT Call Taker
CMIT Solutions —Cranston, RI
In this role, you will answer incoming support calls, accurately document issues, create service tickets, assess the urgency of requests, and ensure tickets are…
$17 - $18 an hour
1d

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National Accounts Service Coordinator
KANAWHA SCALES & SYSTEMS LLC —Columbus, OH
There will be prolong periods of sitting and working at a computer and answering incoming calls. Field all service-related phone calls/emails and efficiently…
$22 - $24 an hour
Quick Apply

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Part-Time Call Taker

Greater Attleboro Taunton Regional Transit Authority (GATRA)
Taunton, MA

Quick Apply

Job Details

Part-time
From $25.28 an hour

Benefits

Paid time off
401(k) matching
Flexible schedule
Life insurance

Qualifications

Microsoft Excel
Microsoft Outlook
Writing skills
Basic math
Filing
Research
Transportation management systems

Full Job Description

Job Summary
We are seeking a dedicated and detail-oriented Call Taker to join our Dial-A-Ride Operations team. The ideal candidate will be responsible for managing incoming calls related to Dial-A-Ride and ADA transportation inquiries. This role requires effective communication skills, a strong understanding of transportation management systems, and the ability to analyze information quickly to provide accurate responses. The Call Taker will play a crucial role in ensuring smooth operations within our Dial-A-Ride operations.

Responsibilities

· Answer all incoming phone calls promptly.

· Handle all aspects of DAR scheduling, appointments, cancellations and changes.

· Assist passengers with schedule information and other requested information

· Run medical reports.

· Enter trips sent over by GATRA Medical Transportation.

· Research routes to see if any drivers are available for 10-3’s.

· Reroute passenger pick-ups off of driver’s manifests.

· Retrieve voice mail messages and respond in a timely manner.

· Use radios to answer driver questions, assist with directions etc.

· Print and compile manifests (if needed).

· Process No Show letters.

· GEO code trip locations.

· Record mileage, statistics and hours from manifests.

· Resolve customer complaints through the established complaint process.

· Filing

· Other duties as assigned

Skills

· Pleasant and clear telephone answering skills.

· Professional demeanor

· Mathematical aptitude.

· Proficient in data entry.

· Good oral and written communication skills.

· Office clerical skills, filing, etc.

· Ability to read schedules and maps and provides information orally and in writing.

· Ability to multi task

· Knowledge of GATRA Bus routes and service areas preferred

· Computer applications, particularly Word, Excel, Outlook

Job Classification

This position is classified as a Union position.

Join our team as a Call Taker and contribute to our commitment to exceptional service in the transportation industry!

Job Type:

Part-time

Pay:

$25.28 per hour

Expected hours:

30hrs/week

Benefits:

· 401(k) matching

· Flexible schedule

· Life insurance

· Paid time off

Schedule:

· Sunday- Saturday

Ability to Commute:

· Taunton, MA 02780 (Required)

Ability to Relocate:

· Taunton, MA 02780: Relocate before starting work (Required)

Work Location:

In person

Pay: From $25.28 per hour

Benefits:

401(k) matching
Flexible schedule

Work Location: In person

Quick Apply

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