Top 15 Desktop support technician Jobs in Fall River Ma

Help Desk & Client Support Technician
Remington Computer Services —Warwick, RI
- $50,000 - $60,000 a year
- 8 hour shift
- Background check
- Computer Science
- Mid-level
- Mileage reimbursement
- Health insurance
Quick Apply
6d
Educational Support Services Technician (Desktop Support Technician)
Powersolv —Kingston, RI
- $25 - $31 an hour
- Contract
- Microsoft Word
- Background check
- High school diploma or GED
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Tier 1 IT Support Technician (Full-Time, In-Office)
IT Support RI —North Smithfield, RI
- From $20 an hour
- Full-time
- Background check
- Computer literacy
- Office
- Profit sharing
- Paid training
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7d
Deskside Services Technician
Allied Digital Services Ltd. —Johnston, RI
- $22 - $25 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
7d
Network Technician - Level 2 Helpdesk
Alloy Holdings, LLC —Providence, RI
- Computer Science
- Mid-level
- Office
Quick Apply
Onsite Senior Technician
Custom Computer Specialists —Newport, RI
- $50,000 - $65,000 a year
- Full-time
- Classroom
- Google Workspace
- Up to 50% travel
- Paid holidays
- Disability insurance
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Senior Service Desk Support Technician Level III
IBSS Corporation —Narragansett, RI
- $80,000 - $83,000 a year
- Full-time
- Computer Science
- Research
- Windows
- Paid holidays
- Health insurance
Quick Apply
6d
Substitute Desktop Support Technician
Exeter-West Greenwich Regional School District —West Greenwich, RI
- $16 an hour
- Part-time
- Customer service
- Mid-level
7d
SUBMARINE UK TWCS LOGISTICS/ISE SUPPORT
MIKEL —Middletown, RI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Disability insurance
- Health insurance
Ground Control Support Technician
Envision Technology Advisors —Pawtucket, RI
- $0 a year
- Full-time
- Mid-level
- Mentoring
- QuickBooks
Quick Apply
SUBMARINE UK TWCS LOGISTICS/ISE SUPPORT
MIKEL INC —Middletown, RI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Disability insurance
- Health insurance
Quick Apply
Clinical Systems Training & Support Specialist
RI Primary Care —Cranston, RI
- $80,000 - $90,000 a year
- HIPAA
- Mid-level
- Office
Quick Apply
Fleet Maintenance Technician (NO CDL)
PepsiCo Beverages North America —Cranston, RI
- $33.65 an hour
- Evening shift
- CDL B
- 18 years or older
- Computer literacy
- Paid training
- Health insurance

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desktop support technician jobs near fall river ma

Help Desk & Client Support Technician

Remington Computer Services -
Warwick, RI

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Job Details

Full-time
$50,000 - $60,000 a year
6 days ago

Benefits

Mileage reimbursement
Health insurance
Dental insurance
Paid time off
Vision insurance
Professional development assistance
Flexible schedule
Retirement plan

Qualifications

Customer communication
Computer Science
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Desktop administration
Associate's degree
Information Technology

Full Job Description

Job Title:
Help Desk & Client Support Technician

Location:
Warwick, RI (Onsite Role, Local Candidates Only)

Job Type:
Full-Time

About Us:

Remington Computer Services is an established Managed Service Provider delivering enterprise-level IT solutions to small and mid-sized businesses throughout Southern New England.

Since 2010, we have built our reputation on responsive service, trusted client relationships, hands-on technical expertise, and operating as an extension of our clients’ businesses. Our services include managed IT, remote and onsite support, Microsoft 365, cybersecurity, backup and disaster recovery, networking, hardware deployment, vendor management, and technology consulting.

We believe excellent support requires more than technical ability. It requires ownership, communication, documentation, accountability, and consistent follow-through. We take pride in delivering fast, knowledgeable, and security-first IT support.

About the Role:

We are currently seeking a Help Desk & Client Support Technician to join our team and support our growing client base. The Help Desk & Client Support Technician provides remote and onsite technical support across Remington’s client environments. The position combines day-to-day service desk responsibilities with advanced troubleshooting, client communication, technical documentation, vendor coordination, and project support.

This is not a dedicated field technician position, however onsite work is a core function of the role and may account for up to 50% of the workweek depending on service demand and project schedules.

Candidates should be comfortable moving between remote support, office-based work, and client locations throughout Rhode Island, South-Eastern Massachusetts, and Connecticut.

Key Responsibilities:

Provide responsive remote and onsite technical support across multiple client environments.
Troubleshoot workstation, Microsoft 365, server, network, wireless, VPN, printer, peripheral, backup, and line-of-business application issues.
Take ownership of assigned and escalated tickets through resolution or a complete, documented handoff.
Install, configure, replace, relocate, and test computers, monitors, printers, phones, networking equipment, and related technology.
Perform user setups, workstation deployments, equipment replacements, office moves, onsite discovery, and technology assessments.
Coordinate technical cases with internet providers, software vendors, hardware manufacturers, and other third parties.
Identify recurring technical issues and assist with determining root causes and preventive actions.
Create and maintain client documentation, troubleshooting guides, standard procedures, and "How-To" articles.
Maintain accurate ticket notes, time entries, configurations, statuses, and client communications within ConnectWise.
Update the designated documentation platform following material changes or discoveries.
Communicate progress, delays, findings, and next steps clearly to clients and internal team members.
Assist developing technicians with troubleshooting, documentation, client communication, and escalation readiness.
Support defined project activities, including equipment deployments, site preparation, testing, documentation, migrations, cutovers, and post-implementation support.
Maintain accountability for tools, equipment, inventory, and client property used during onsite work.

Required Qualifications:

3-5 years of professional IT support experience.
Experience independently resolving moderately complex technical issues.
Excellent troubleshooting skills across desktop, cloud, and networking environments
Strong communication skills and a client-first mindset
Reliable transportation
Self-motivated, and able to manage tasks independently
Strong communication skills and a client-first mindset

Preferred Qualifications:

MSP experience is preferred
Industry Leading Certification(s)
PowerShell scripting experience for automation and M365 administration
Experience with firewall/router configuration and VPN setup
Familiarity with Microsoft Endpoint Manager (Intune) or Defender for Office 365
onsite work, and urgent client needs.

Technical Experience

Strong working knowledge of:

Windows 10/11 and Windows Server
Microsoft 365, Exchange Online, and Entra ID
Active Directory and Group Policy
DNS, DHCP, TCP/IP, VPNs, wireless, switches, routers, and firewalls
Endpoint security, patching, remote access, and monitoring tools
Backup and disaster recovery systems
Workstation imaging and deployment
Printers, scanners, mobile devices, and peripheral equipment
Kaseya, Datto RMM, or comparable RMM platforms
ConnectWise Manage, Autotask, or comparable PSA platforms
IT Glue or similar documentation systems

Benefits:

Health, Dental, and Vision Insurance
Paid Time Off
Flexible Scheduling
Retirement Plan
Professional Development Assistance

Education and Certifications

An associate or bachelor’s degree in Information Technology, Computer Science, Networking, Cybersecurity, or a related field is preferred

Equivalent MSP experience, technical training, and demonstrated capability will also be considered.

Relevant certifications are preferred, including:

CompTIA A+, Network+, or Security+
Microsoft 365 or Azure certifications
Kaseya or Datto certifications
ITIL Foundation
Vendor-specific networking, firewall, backup, or security certifications

Work Location:

Based in Warwick, RI
Travel to client sites across RI, MA, and CT (w/ Mileage reimbursement)

Schedule:

Monday to Friday (8-hour shifts)
Participate in rotating emergency on-call (24/7) schedule

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

Dental insurance
Flexible schedule
Health insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

desktop support technician jobs in fall river ma

Help Desk & Client Support Technician

Educational Support Services Technician (Desktop Support Technician)

Tier 1 IT Support Technician (Full-Time, In-Office)

Deskside Services Technician

Network Technician - Level 2 Helpdesk

Onsite Senior Technician

Senior Service Desk Support Technician Level III

Substitute Desktop Support Technician

SUBMARINE UK TWCS LOGISTICS/ISE SUPPORT

Ground Control Support Technician

SUBMARINE UK TWCS LOGISTICS/ISE SUPPORT

Clinical Systems Training & Support Specialist

Fleet Maintenance Technician (NO CDL)

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