Top 33 Guest service agent Jobs in Fallbrook, Ca

Hospitality/Guest Service Front Desk Supervisor
Beach Terrace Hotel —Carlsbad, CA
- $25 an hour
- 8 hour shift
- Background check
- Spanish
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
6d
Front Desk Agent
Alps Group of Hotels —Carlsbad, CA
- $20 an hour
- 8 hour shift
- Bilingual
- Hotel
- Conflict management
- Health insurance
- Dental insurance
Quick Apply
10d
Reservation Agent
Inn at Churon Winery —Temecula, CA
- $17 - $20 an hour
- Part-time
- Organizational skills
- In-person
- Communication skills
Quick Apply
3d
Front Desk Agent South Coast Winery Resort & Spa
Carter Hospitality Group —Temecula, CA
- $17 an hour
- Weekends as needed
- Communication skills
- Entry level
- Resort
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Temecula Staybridge Suites —Temecula, CA
- $16.90 - $18.00 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
Reservations Agent
Cape Rey Carlsbad Beach, A Hilton Resort & Spa —Carlsbad, CA
- $22 an hour
- Weekends as needed
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Front Desk Agent | Full Time
Omni Hotels & Resorts —Carlsbad, CA
- $26.75 an hour
- Full-time
- Math
- Accounting
- Ability to stand for extended periods
Quick Apply
Front Desk Sales Associate
Massage Envy —Murrieta, CA
- $17.14 - $17.89 an hour
- Part-time
- 18 years or older
- Computer literacy
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
Front Desk Agent (Weekends Required)
Hyatt Place San Diego- Vista/Carlsbad —Vista, CA
- $18.00 - $19.50 an hour
- 8 hour shift
- Background check
- Customer service
- US work authorization
- Health insurance
- Paid time off
Quick Apply
6d
Front Desk Agent | Part Time
Omni Hotels & Resorts —Carlsbad, CA
- $26.75 an hour
- Part-time
- Math
- Accounting
- Ability to stand for extended periods
Quick Apply
Night Auditor
Temecula Staybridge Suites by IHG —Temecula, CA
- $17 - $18 an hour
- Part-time
- Hotel
- Entry level
- Profit sharing
- Health insurance
Front Desk Agent
Hyatt Vacation Club at The Welk —Escondido, CA
- $21.25 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Ability to sit for extended periods
- Free parking
- Health insurance
Front Desk Agent
Cape Rey Carlsbad Beach, A Hilton Resort & Spa —Carlsbad, CA
- $20 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
- Health insurance
- Dental insurance
Front Desk Agent
Carlsbad By The Sea —Carlsbad, CA
- $18.50 - $19.00 an hour
- Full-time
- Word processing
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Sales and Customer Service Associate
Massage Envy Wildomar —Wildomar, CA
- $16.90 - $18.00 an hour
- Part-time
- High school diploma or GED
- Clinic
- Math
- Wellness program
- Health insurance
Quick Apply
12d
Front Desk Agent
RAR Hotel Management Inc —San Marcos, CA
- $19.41 an hour
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
Quick Apply
Hotel Front Desk Supervisor
The Westin/Sheraton Carlsbad Resort & Spa —Carlsbad, CA
- $24 - $26 an hour
- Full-time
- OSHA
- Computer literacy
- Writing skills
Quick Apply
Seasonal Ful-Time Front Desk Agent
The Volare Hotel San Clemente —San Clemente, CA
- $16.90 an hour
- Part-time
- High school diploma or GED
- In-person
- Entry level
Quick Apply
14d
Front Desk Agent/Concierge
The Inn at Rancho Santa Fe —Rancho Santa Fe, CA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- In-person
- Free parking
- AD&D insurance
Quick Apply
14d
Guest Communications Agent- Full Time
Alila Marea —Encinitas, CA
- Full-time
- Bachelor's degree
- Typing
- 1 year

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Hospitality/Guest Service Front Desk Supervisor

Beach Terrace Hotel
Carlsbad, CA

Quick Apply

Job Details

Full-time
$25 an hour
6 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Referral program
Retirement plan
Paid sick time

Qualifications

Computer operation
Customer communication
Customer relationship building
Team supervision
Interpersonal skills
Writing skills
Basic math
In-person customer service
English
High school diploma or GED
Phone customer support
Attention to detail
Customer relationship management
Computer skills
Hotel and accommodations guest complaints handling
Food Handler Certification

Full Job Description

The Carlsbad Beach Hotel Properties, Beach Terrace Boutique Hotel, www.beachterraceinn.com, is hiring a Front Desk Supervisor for our stunning beachfront hotel!

Our strongest asset as a hotel is our location, the ‘private’ beach that is our backyard. Our Associates will ensure every guest feels a personal connection to our little corner of the world.

The Front Desk Supervisor must genuinely provide hospitality to our guests and our Employees.

The ideal candidate must have computer and math abilities and will bring to the team a cohesive team focused on providing our guests with superb service while maintaining all Hotel’s standards. Must have professional communication skills, both verbal and written, and excellent leadership capabilities and customer relations skills.

Must be able to multi-task, be organized, very detail oriented, able to work under pressure, have the ability to solve problems in a professional manner, and to perform other duties assigned by the Hotel Manager. Bilingual (English/Spanish) preferred but not required.

This position requires the ability to work 8 hours between 7 am to 11:15 pm and occasionally graveyard shifts.

This position also requires full availability to work on weekends and holidays!

We're looking for ideal candidates to round off an already great team!

Responsibilities include Supervises the day-to-day activities of the Hotel operations through customer contact and supervision of employees ensuring 100% guest satisfaction.

Essential Job Functions:

Oversees customer check in/check out including carrying luggage to guest rooms on a needed basis.
Processes discrepancy reports, rate variations and credit reports. Coordinates the ordering and reconciliation of package coupons.
Maintains key control within the hotel.
Update room status as Housekeeping notifies the Front Desk of changes, if needed.
Notify Housekeeping and Maintenance of any reported problems with rooms or grounds.
Ensures all employees are well trained with an emphasis on detail to provide service levels consistent with the customer satisfaction assurance goals and initiatives.
Helps to maintain and enhance a safe, secure and comfortable environment for our guests and employees.
Monitor performance of staff and make recommendations for training related issues when inconsistencies develop at the Front Desk.
Maintains knowledge of hotel, community and special events in order to accurately provide guests with needed information.
Able to work a flexible schedule to include nights, holidays, and weekends.
Ability to respond to common inquiries or complaints from customers and employees.
Ability to communicate one-on-one and to groups to explain policies and procedures to persuade others to accept or adopt a specific opinion or action.
Must be able to respond calmly and make rational decision when handling customer needs and concerns.
Perform any other job-related duties as assigned.

Skills/Experience:

High school graduate. Some college, preferred.
1+ years’ upscale hotel Front Desk /Night Audit Agent experience, preferred.
Previous Hotel Front Desk Supervisor experience, ideal.
1+ years upscale customer service experience.
College course work in related field helpful.
Must have excellent professional communication skills both verbally and in writing in English with guests/visitors, management, and co-workers to their understanding, in person, e-mail and by telephone is necessary.
Familiarity with property management systems, Opera, HotSOS, ideal.
Knowledge of computers is essential.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must be able to lift up to 25 lbs and to stand for extended periods of time and able to climb flights of stairs several times a day.

Who are we?
We are a family that takes pride in our quirky charm, our ahh-inspiring location, our hard-wired love of Guests, and our endless pursuit of fun.

We don't just hire people, we curate a team based on their compassionate nature, their playful spirit, and a quick smile.

Our values
We are proudly small and personal.
We are impeccable with our word and all that follows. Inspiration comes at no extra charge. We thrive on being fun, fantastic and friendly. We come with purpose, innovate with grace, and enjoy the waves. We are experts at our numbers, but make human decisions.

What we bring to the table: A fun, relaxed environment with an office on the beach; a true family work environment; willingness to 'hand-craft' your job responsibilities to your skills and interests that coincide with our needs; commitment to training from very experienced hospitality professionals; CalSavers Retirement plan; Sick pay and a generous travel discounts via employee rates; a motivated team that loves to celebrate and play.

What you should bring to the table: Show initiative; be smart in how you work; be an excellent communicator; love to work; have a passion for improvement; be unfailingly positive and driven to excel; be dedicated to the success of others; be physically able to climb stairs; be able to stand for long periods of time; be able to multi-task goals and accomplish them all. Be lots of fun.

The fastest way to apply is in person at:

Beach Terrace Boutique Hotel
2775 Ocean Street
Carlsbad, CA 92008

The Carlsbad Beach Hotel Properties offers a high quality, zero deductible and low cost health plan through Sharp Health Care. We also offer SunLife Dental; CalSavers retirement plan; and VSP vision insurance plans along with vacation, holidays, personal health days and very competitive wages.

As a condition of employment our company requires: A Drug Test, Basic Physical Exam administered by a physician, Background Check, food handler's certificate, and Approval from E-Verify to work in the United States.

We are committed to providing a diverse environment. Note to Applicants: Smoking is prohibited in all indoor areas of the hotel. A designated smoking area is available across the street, in our private park.

Job Type: Full-time

Pay: $25.00 per hour

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

How would you rate your computer skills?
Rate your comfort level with basic math and handling cash/card transactions.
Are you able to work, weekends, holidays, and occasional graveyard?
Do you have prior experience working as a Front Desk Agent in a Hotel for at least 12 months?.
Please describe a time you successfully resolved a difficult guest complaint.

(Short answer)

Describe your supervisory experience, including the size of the team you supervised. (Short answer)

Experience:

Hotel Front Desk: 1 year (Preferred)
Computer skills: 1 year (Required)

Work Location: In person

Quick Apply

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